Frequently Asked Questions (Faqs) - Vivint SkyControl Panel Getting Started

Frequently Asked 14
Questions (FAQs)
Read these common questions to learn more about your
system.
What should I expect in an alarm situation?
Burglary alarm, medical emergency or fire alarm—Vivint will attempt to contact
you through your panel with Vivint Live to confirm the alarm and ask for your verbal
password. If no one answers, Vivint will call your first emergency contact. If no one is
available to confirm the alarm, Vivint will dispatch the authorities and continue trying
to reach your emergency contacts (unless prohibited by local regulations).
How do I send a Duress Signal?
The duress code is for situations when you need emergency personnel sent to your
home but don't want to alert an intruder that you are calling for help. For example, if
you are being forcibly held in your home and need to "disarm" your panel, you can use
this code to stop the panel from beeping while simultaneously alerting Vivint that you
are in distress. When Vivint receives a duress code, we will immediately dispatch the
police to your home without attempting to contact you further.
Go to your panel (your system must be armed), press the Arming icon, press Disarm,
and then enter the duress code. An emergency signal will be sent. Although the panel
will be disarmed and all will appear normal, we will receive an emergency signal and
send help immediately. (When your system was installed, you were informed of the
duress code. If you have forgotten your code, call Customer Care.)
How do I change sensor batteries?
Occasionally the panel will display a "low battery" message indicating that a specific
sensor or device needs to have its batteries replaced. Typically, this is a very quick
and easy procedure. Simply go to the identified sensor (motion detector, door/
window sensor, etc.), remove the cover and/or open it, replace the batteries, and
then replace the cover or close the sensor.
For more information, you can also go to support.vivint.com to see video tutorials and
step-by-step instructions on how to replace batteries for Vivint sensors or devices.
How do I manage my home online?
To manage your home online, log into vivintsky.com using the email address and
password you created when your system was installed. You can also access your
system from vivint.com. Click the Login link at the top of the page, select the
SkyControl system on the left, and sign in.