Cadillac LYRIQ 2023 Owner's Manual page 310

308 Customer Information
General Motors North America and Cadillac
reserve the right to limit services or
payment to an owner or driver if they
decide the claims are made too often, or the
same type of claim is made many times.
Cadillac Owner Privileges
Lock-Out Service: Service to unlock the
vehicle if you are locked out. A remote
unlock may be available if you have
OnStar. For security reasons, the driver
must present identification before this
service is given.
Emergency Tow from a Public Road or
Highway: Tow to the nearest certified
Cadillac EV dealer for warranty service,
or if the vehicle was in a crash and
cannot be driven. Assistance is not given
when the vehicle is stuck in the sand,
mud, or snow. If the vehicle is out of
charge, Roadside will tow the vehicle to
the nearest charging station or to the
customer s home, whichever is closest.
Flat Tire Change: If the tire has been
separated from the wheel, has damaged
sidewalls, or has a large puncture, the tire
is too severely damaged for the
self-sealing tire to be effective and the
vehicle will have to be towed. It is the
owner s responsibility for the repair or
replacement of the tire if it is not covered
by the warranty.
Battery Jump Start: Service to jump start
a dead battery.
Trip Interruption Benefits and Service: If
your trip is interrupted due to a warranty
failure, incidental expenses may be
reimbursed. Items considered are hotel,
meals, and rental car or a vehicle being
delivered back to the customer, up to
500 miles. Contact Cadillac Roadside
Assistance for Trip Interruption eligibility
at the time of vehicle disablement.
Cadillac Technician Roadside Assistance
(U.S. Only)
Cadillac's exceptional Roadside Assistance is
more than an auto club or towing service.
It provides every Cadillac owner in the
United States with the advantage of
contacting a Cadillac advisor and, where
available, a Cadillac trained dealer technician
who can provide on-site service.
A dealer technician will travel to your
location within a 30-mile radius of a
participating Cadillac dealership. If beyond
this radius, we will arrange to have your car
towed to the nearest Cadillac dealership.
Each technician travels with a specially
equipped service vehicle complete with the
necessary Cadillac parts and tools required
to handle most roadside repairs.
Services Not Included in Roadside
Assistance
Impound towing caused by violation of
any laws
Legal fines
Mounting, dismounting, or changing of
snow tires, chains, or other traction
devices
Service is not provided if a vehicle is in an
area that is not accessible to the service
vehicle or is not a regularly traveled or
maintained public road, which includes ice
and winter roads. Off-road use is not
covered.
Services Specific to Canadian-Purchased
Vehicles
Lock-Out Service: Vehicle registration is
required.
Trip Interruption Benefits and Service:
Must be over 150 km (93 mi) from where
the trip was started to quality.
Pre-authorization, original detailed
receipts, and a copy of the repair orders