Summary of Contents for Ricoh mSorter OCR
- Page 1 OCR Aided Sorting User Manual CONFIDENTIAL: To be used ONLY by Ricoh USA trained personnel. The information provided here was as accurate as possible when printed. The contents are subject to change.
- Page 2 OCR Aided Sorting User Manual This User Manual is comprised of the following Mailroom Solutions’ manual: User Manual mSorter OCR (OCR Aided Sorting)
- Page 3 User Manual mSorter OCR (OCR Aided Sorting) ...
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Page 4: Table Of Contents
User Manual mSorter OCR Updated 2019‐03‐15 Page 2/38 1 Device overview 5 2 Accessing the device 6 2.1 Power up 6 2.2 Power down 6 3 Login 7 4 User interface overview 8 4.1 Customer selection 9 5 Starting a session 10 5.1 User profile 10 5.2 Sort plans 11 5.3 Other details 12 5.4 Getting proper matches 14 5.5 Touch ROI 14 5.6 Lock ROI 15 5.7 Laser guidance 15 6 Registering and sorting of shipments 15 6.1 Indication 15 6.2 Enrichment ... - Page 5 User Manual mSorter OCR Updated 2019‐03‐15 Page 3/38 7 Collecting (Emptying the frame) 22 7.1 Printing of batch labels 24 8 Keyboard shortcuts 24 9 Settings 25 10 Troubleshooting 26 10.1 Error messages 26 10.2 Scale issues 27 10.8 Camera adjustments 27 10.9 Filter adjustment 28 10.10 Printer 29 10.10.1 Printer overview 29 10.10.2 Components of the printer 29 10.10.3 Changing the label roll 29 10.10.4 Error situations 32 10.10.5 Resolutions 32 12 Important safety information 33 13 Cleaning instructions 34 13.1 Camera 34 ...
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Page 7: 1 Device Overview
User Manual mSorter OCR Updated 2019‐03‐15 Page 5/38 1 Device overview Example device (mSorter OCR 160 LF) overview can be seen in image above. 1. LED strips containing the box specific arrow lights which guide the sorting 2. Touch screen 3. Integrated printer 4. Keyboard ... -
Page 8: 2 Accessing The Device
User Manual mSorter OCR Updated 2019‐03‐15 Page 6/38 5. Weight scale 6. Barcode scanner (optional) 7. Laser pointer 8. Camera Top box containing the control PC and weight scale main unit. 2 Accessing the device The system goes to standby mode after being inactive for a certain period. The system can be wake up by touching the screen or pressing any key on keyboard. 2.1 Power up To power up the device, plug it to 100‐240V 50‐60Hz AC power. The Power connector is in the back side of the device. The PC and other devices start automatically. Make sure that the weigh scale main unit starts also. See chapter Scale issues. 2.2 Power down 1. Open the top box to access the PC. Shut down the PC by pressing the power button. The button is in the PC front panel or in some models, on the left side of the PC in the back. ... -
Page 9: 3 Login
User Manual mSorter OCR Updated 2019‐03‐15 Page 7/38 2. Switch the main power off using the main switch at the back side of OCR device. 3 Login Log into the system by entering your credentials on the login form. After successful login the main view of the interface opens. If username or password do not match, an error message is shown and the login form opens again. ... -
Page 10: 4 User Interface Overview
User Manual mSorter OCR Updated 2019‐03‐15 Page 8/38 4 User interface overview 1. Start button ... -
Page 11: Customer Selection
User Manual mSorter OCR Updated 2019‐03‐15 Page 9/38 2. Weigh scale result 3. Button for manual search / video coding. Also the section mark (§) opens the manual search. 4. Settings 5. Device ID 6. Shipment counter 7. Camera view 8. Lock ROI (Region Of Interest, the area the OCR searched for the address). Fixes the address block on OCR to defined location. 9. Laser. The OCR only looks for the address in the location where the laser points. 4.1 Customer selection If the user has access rights to multiple customers, the selected customer is shown in a green tab in the top of the screen. In case the user has access only to one customer, the tab is not shown. Before starting a session it is possible to change the customer by tapping the green customer tab. The customer can be selected by tapping the customer specific button. The user can only see the customers he/she has access to. The previously selected customer is highlighted with the orange color in the dialog. ... -
Page 12: 5 Starting A Session
User Manual mSorter OCR Updated 2019‐03‐15 Page 10/38 Customer cannot be changed if a session is active. 5 Starting a session Session is started by clicking Start ‐button in the main view. Start ‐button opens the session dialog, in which a sort plan and a material type must be selected. 5.1 User profile The user profile selection moves the active sortation area on the frame to match the operator’s body type. ... -
Page 13: Sort Plans
User Manual mSorter OCR Updated 2019‐03‐15 Page 11/38 ● Right handed and a tall person would prefer the top right profile. ● Left handed and a short person would like to use the down left profile. 5.2 Sort plans Sort plan defines in which box shipments are sorted. Sort plans are created and maintained in the administration tool in the web interface of Mailroom Assistant. Sort plans are listed in the view, which is opened by clicking the Sorting plan ‐button. Only sort plans, which fit to the used sorting frame are displayed in the sort plan list. There is also a fixed sort plan “Registration” which does not assist in sorting but only registers the shipments. With Registrar OCR this is typically the only option. The wanted sort plan is selected by clicking it. Then the name of the selected plan is indicated next to the Sorting plan ‐button. ... -
Page 14: Other Details
User Manual mSorter OCR Updated 2019‐03‐15 Page 12/38 5.3 Other details The material type is selected by clicking the Material type ‐button. Material types are listed in the material selection view. Materials can also be searched using the search field. Material is selected by tabbing the material button or pressing the shortcut function key on the keyboard. In the session dialog it is also possible to adjust the height of the OCR unit by using the up and down buttons. ... - Page 15 User Manual mSorter OCR Updated 2019‐03‐15 Page 13/38 After the selections have been made and the OCR unit adjusted to suitable level, the session can be started by clicking the OK ‐button. Then the backlight illuminates and the camera starts. When a shipment is placed on the weigh scale, also the camera view activates and the OCR starts to look for the address block on the shipment. ...
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Page 16: Getting Proper Matches
User Manual mSorter OCR Updated 2019‐03‐15 Page 14/38 1. When session is started, the Start button turns to Stop. 2. The address block the OCR finds is highlighted with green color. 3. The selected sort plan is displayed in the status stripe. 4. Selected material type is shown in the status stripe. 5.4 Getting proper matches The orientation of the shipment does not matter to the matching. The OCR can read upside down or sideways text. But sometimes, especially when there is a small font, it is good to straighten the shipment up to make it easier for the OCR. Many times, if the OCR does not match on the first time, it is good to move and straighten the shipment a bit to get a proper match. 5.5 Touch ROI If the OCR selects a wrong text block on the shipment, the Touch ROI functionality can be used. The Touch ROI tells the OCR which block it should select on the shipment. The wanted area is selected simply by tapping the screen in the middle of the address block. Sende It is also possible to drag from top left to bottom right to draw a rectangle, where the OCR looks for the address. Typically this helps the OCR when there are line feeds in the address, or the address is printed to a wide area on the shipment. However, normally it is faster and therefore recommended to just tap the address. Sende ... -
Page 17: Lock Roi
User Manual mSorter OCR Updated 2019‐03‐15 Page 15/38 5.6 Lock ROI If there are several same kind of shipments then the Lock ROI can be used for always looking for the address in the same location. On the first shipment, the ROI is either found automatically or selected manually. Then the Lock ROI button can be clicked to lock the wanted area. The Lock ROI can be disabled by clicking the lock button again. 5.7 Laser guidance The Laser guidance functionality is good for shipments with lots of text on it. When laser functionality is enabled, the red laser starts to point certain area in the middle of the weigh scale desk. The OCR now looks for the address only next to the red laser dot on the desk. The laser can be switched off by clicking the laser button again. 6 Registering and sorting of shipments 6.1 Indication When the OCR founds a match, the result is shown on the address box. At the same time the correct box on the frame is indicated. ... -
Page 18: Enrichment
User Manual mSorter OCR Updated 2019‐03‐15 Page 16/38 1. The arrow shows the direction. 2. The coordinate tells which box. 3. The map shows the approximate location. Also the red arrow next to the box on the frame starts to blink. 6.2 Enrichment Depending on the system configuration, the OCR result needs to be enriched if there is not enough information in the result. Enrichment can be done either manually using the button next to the result or triggered automatically by the system. ... -
Page 19: Printing
User Manual mSorter OCR Updated 2019‐03‐15 Page 17/38 Manual enrichment Depending on the system configuration, some of the fields in the enrichment dialog are mandatory. Mandatory fields are marked with red color and they must be filled before the dialog can be closed. 6.3 Printing The recognition and the registration with the found recipient details is confirmed by removing the shipment from the desk. When the shipment is removed, the label is printed and the shipment is registered on the server. A blue notification box appears on the top left corner to indicate the registration. The notification contains the ID, weight and the recipient of the registered shipment. ... -
Page 20: Undo
User Manual mSorter OCR Updated 2019‐03‐15 Page 18/38 6.4 Undo Undoing of shipment is possible within a specified time frame from the moment of registration by the user who has registered the shipment. The undo time is typically from few seconds to ten minutes. It is configurable on the server by server administrator. The undoing of registration is done using the trashcan icon in the registration notification box. -
Page 21: Quick Search
User Manual mSorter OCR Updated 2019‐03‐15 Page 19/38 correct recipient is selected by tapping it or by selecting it with corresponding function key (F1-F10). 6.7 Quick search Recipient can be searched manually by pressing § on the keyboard or tapping the quick search button: Search for the recipient is done by entering three letters from the street name and the city e.g. for 50 Main Street 03000 New York type ”Mai Str New”. To narrow the search result, simply add more letters on the names. When needed, the fuzzy search syntax can be used to found matches which are not exact. This means that there is a question mark (?) in the end of the search phrase. With manual search, a multi‐candidate list will be shown. The correct recipient is selected by tapping it or by selecting it with corresponding function key (F1‐F10). 6.7.1 Color coding Current Current addresses and recipients are indicated with green. Inactive / historical Inactive and historical addresses and recipients are indicated with gray. ... -
Page 22: Shipment Not Registered
User Manual mSorter OCR Updated 2019‐03‐15 Page 20/38 Future Future addresses and recipients are indicated with blue. Removed Removed addresses and recipients are indicated with red. 6.8 Shipment not registered In certain situations, the system is not able to register a shipment even though a label has already been printed. In that case the “Shipment not registered” dialog appears. There might be another label already printed for the shipment, or some other reason is preventing the registration. In both situations, the printed label should be thrown away. The dialog shows the shipment details so that the disposed label can be recognized. ... -
Page 23: Emptying Single Bin
User Manual mSorter OCR Updated 2019‐03‐15 Page 21/38 6.9 Emptying single bin If a single box becomes full during the sorting, it can be emptied easily. Under the Stop ‐button there is a button to expand the box map. With the expand button, the bin map fills the bottom of the view. ... -
Page 24: 7 Collecting (Emptying The Frame)
User Manual mSorter OCR Updated 2019‐03‐15 Page 22/38 When a box in the expanded bin map is tapped, a new dialog is opened. From there it is possible to empty the box by clicking Empty bin. 7 Collecting (Emptying the frame) After the sorting process is finished the sorting is ended by clicking the Stop ‐button. Then the system enters Collecting mode. ... - Page 25 User Manual mSorter OCR Updated 2019‐03‐15 Page 23/38 In the collecting mode the system assists in collecting the sorted shipments from the sorting frame in specified order. 1. Group to be collected 2. Boxes which belong to the active group. The large numbering shows the order to collect. 3. Collect of group mail pieces is confirmed using “Mail pieces collected” button. After a group is collected is finished, it is possible to map the collected content to a box or a tray with a barcode. See the “Sort plans” chapter in the “Track and Trace / Admin user manual” for more details. If barcode is not needed, then it is possible to continue with Proceed without barcode ‐button. This dialog is disabled if the sort plan does not require containers during the collection. Groups with no content are automatically skipped. After the last group the session is automatically ended. If shipments have been sorted, it is not possible to abort the emptying without collecting shipments from the frame. ...
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Page 26: Printing Of Batch Labels
User Manual mSorter OCR Updated 2019‐03‐15 Page 24/38 7.1 Printing of batch labels Batch label printing is configured on the sort plan. If batch label printing is set automatic, batch labels are printed automatically when entering the collection mode. If batch label printing is set manual, batch labels can be printed using the print buttons in the collection group panel. 8 Keyboard shortcuts Key Action Enter Accept (OK) the open dialog Esc Cancel or close the open dialog Section (§) Start manual search Plus (+) Open the OCR result enrichment dialog Function keys Quick select items in the open dialog (quick search, material type selection, (F1...F10) OCR multi match) Space Set mail piece group collected in the collecting mode ... -
Page 27: 9 Settings
User Manual mSorter OCR Updated 2019‐03‐15 Page 25/38 9 Settings The settings dialog is opened with the top right corner button ( ). 1. Device and version details. 2. Language selection. 3. Height adjustment of the OCR device. 4. Scales calibration. Sets the scale value to zero. 5. Led test. Blinks all the led lights on the sorting frame (mSorter only). 6. Backlight manual control. Sets the OCR backlight on and off manually. 7. Printer test. Prints a test label with a timestamp. 8. Restart the application. The button restarts the OCR station software. ... -
Page 28: 10 Troubleshooting
User Manual mSorter OCR Updated 2019‐03‐15 Page 26/38 10 Troubleshooting 10.1 Error messages Message Explanation Out of sort plan Shipment destination address is not on the selected sort plan. No match on OCR OCR could not find a recipient with the details found on the mail piece. Insufficient address data The system could not find a recipient in the address book with the details found on the mail piece. Typically this appears when for example recipient level match is required, but only street level recognition is received. The bin is empty. Nothing to collect. No mail pieces have been sorted to the selected bin. Therefor the emptying of the bin failed. No match from Video Coding The system could not find a recipient in the address book with the details entered in video coding. Fatal error has occurred. Process cannot be The device could not connect to Mailroom continued. Assistant server for sort plans and other essential data. Process cannot be continued. Shipment already registered Recognized shipment has already been registered. Registration canceled Registration process was interrupted by the user. ... -
Page 29: Scale Issues
User Manual mSorter OCR Updated 2019‐03‐15 Page 27/38 10.2 Scale issues If the software is not indicating the weight in the user interface, the scale device may be turned off. This causes also problems with registering shipments since the scales is used for acknowledging that the shipment has been removed from the desk. Open the top box door and press the red button in the scales main unit to switch the scales back on. Check that the weight is displayed on the user interface and the scales main unit is showing the weight too. Power Esc Enter Arrow up Arrow down 10.8 Camera adjustments If OCR recognition is poor, the camera needs to be adjusted. Adjust the focus on the camera, so that the image gets sharp. ... -
Page 30: Filter Adjustment
User Manual mSorter OCR Updated 2019‐03‐15 Page 28/38 10.9 Filter adjustment If the camera does not see through plastic windows on envelopes, the filter needs to be adjusted. Adjust the filter on the camera and observe that reflections from plastic window disappear. ... -
Page 31: Printer
User Manual mSorter OCR Updated 2019‐03‐15 Page 29/38 10.10 Printer 10.10.1 Printer overview 1. Release latches 2. Status light 3. Feed button 4. Release latches 5. Interface connectors 6. DC Power 7. Power Switch 10.10.2 Components of the printer Label printer components. 10.10.3 Changing the label roll Pull the printer out from the back side of device. ... - Page 32 User Manual mSorter OCR Updated 2019‐03‐15 Page 30/38 1. Open the top cover by pulling the green latches forward. 2. Spread the green roll holders and place the new roll to the holders firmly. ...
- Page 33 User Manual mSorter OCR Updated 2019‐03‐15 Page 31/38 3. Lift the liner over the top of the printer and open the dispenser door. 4. Insert the label liner between the dispenser door and the printer body 5. Close the dispenser door. ...
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Page 34: Error Situations
User Manual mSorter OCR Updated 2019‐03‐15 Page 32/38 6. Press the Feed button to advance the media. 10.10.4 Error situations Status lights in the front panel indicate the printer status. Led status and color Printer status Resolution Solid green Solid amber Stopped Flashing green Normal operation Flashing red Stopped Double flashing green Paused Flashing amber Paused Alternately flashing green and red Needs service Flashing red, red and green Needs service... -
Page 35: 12 Important Safety Information
User Manual mSorter OCR Updated 2019‐03‐15 Page 33/38 ○ No action needed 3. Printer is running self test ○ In normal operation the amber led should turn to green in ten seconds from starting. 4. Green led blinks when the printer is receiving data before printing. ○ Normal operation 5. Out of printing media ○ See “Changing the label roll” 6. Printer is in PAUSE mode ○ Press Feed button 7. Printing head has overheated ○ Printing has been paused for overheating. The printing will continue after the temperature of the printing head has decreased. If this happens often, contact the vendor. 8. Software error ○ Contact the vendor 9. Printing head or the motor has been damaged ○ Contact the vendor 12 Important safety information ●... -
Page 36: 13 Cleaning Instructions
User Manual mSorter OCR Updated 2019‐03‐15 Page 34/38 ● Do not install this product near a heat source or in direct sunlight. ● This appliance must be earthed. ● The appliance must be connected to a 100‐240 volts 50‐60 hz AC supply by means of a three pin socket, suitably earthed and the outlet should be protected by a 10 amp fuse. ● Use of controls, adjustments or performance of procedures other than those specified in the user manual may result in damage of the device or injury. ● To avoid the risk of accidents and damage to the machine, please read these instructions carefully before using it for the first time. They contain important information on its safety, use and maintenance. Keep these instructions in a safe place and ensure that new users are familiar with the content. Pass them on to any future user. ● The mains cord may only be replaced with one with similar or better rating(250V/10A) 13 Cleaning instructions Do NOT use ● Alcohol/solvents at higher concentration > 5% ● Strong alkalis lye, strong solvents ● Acid ● Detergents with fluoride ● Detergents with ammonia ● Detergents with abrasives ● Steel wool ●... -
Page 37: Display
User Manual mSorter OCR Updated 2019‐03‐15 Page 35/38 13.2 Display ● Remove dust with a dry, lint‐free, non‐abrasive soft cotton cloth ● Remove fingerprints or grease using a lint‐free, non‐abrasive soft cotton cloth that is lightly moistened with plain water or a mild commercial glass cleaning product suited for coated glass surfaces ● Gently wipe dry with a dry cloth 13.3 Cabin ● Clean the cabinet using a soft cotton cloth, lightly moistened cleaning product. ● Repeat with water only. ● Wipe dry with a dry cloth. 13.4 Other surfaces ● Clean the cabinet using a soft cotton cloth, lightly moistened cleaning product. ● Repeat with water only. ● Wipe dry with a dry cloth. 14 Technical specification Power supply 100‐240 VAC 50‐60 hz, 1.2 A @ 230VAC Protection class IP40 according to IEC 60529 Operating temp 5‐40 Celsius degrees RH% 80% ... -
Page 38: 15 Connections
User Manual mSorter OCR Updated 2019‐03‐15 Page 36/38 mSorter OCR 240 LF 436kg (H) 1779 mm, (W) 2635 mm, (D) 1836 mm mSorter OCR Light 30kg (H) 750mm, (W) 400mm, (D) 500mm 15 Connections 15.1 116.1mSorter OCR Light 3 3 3 3 # Connection 1 Input 100‐240 AC ~ 50‐60Hz 2 Output 100‐240 AC ~ 50‐60Hz 3 Ethernet 4 Light guidance control 12v DC 5 USB 6 Serial port output 7 HDMI input ... -
Page 39: Other Msorter Ocr Devices
User Manual mSorter OCR Updated 2019‐03‐15 Page 37/38 15.2 Other mSorter OCR devices # Connection 1 Input 100‐1240 C ~ 50‐60Hz 2 Ethernet 3 Light guidance control 12v DC 16 Installation site requirements Needed space The needed space for the installation is ● 10m for the mSorter OCR 160LF and ● 4m for mSorter OCR SU and mSorter OCR Light. Grounding The device must be connected to a grounded mains socket. Placing Make sure that the mains cord is easily accessible. ... -
Page 40: 17 Support And Contact
User Manual mSorter OCR Updated 2019‐03‐15 Page 38/38 17 Support and contact Mailroom Assistant support server by email and by phone. Phone support is available from 8:00 to 22:00 EET. Email support@mailroomassistant.com Phone +358 207871301 ...