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Troubleshooting Guide
Troubleshooting Tips
NOTE: This troubleshooting guide is for general aid only. For
warranty service, contact your dealer or wholesale distributor.
NOTE: If the problem is water continuously running into the toilet,
turn off the water supply to the toilet. Do not flush. If the water
level in the tank lowers, replace the flapper and chain. If the level in
the tank remains constant, replace the float valve.
Troubleshooting Table
Symptoms
Recommended Action
1.
Poor flush.
A. Adjust the tank water level to match the
waterline.
B. Fully open the water supply shut-off valve.
C. Clear obstructions from the trapway, jet, or bowl
rim holes.
D. Clear obstructions from the waste line.
2.
No flush.
A. Reconnect the flapper chain to the trip lever or
flush valve.
B. Adjust the flapper chain assembly to remove
excessive slack.
3.
The fill
A. Adjust the flapper chain for proper slack so the
valve turns
flapper closes.
on/off by
B. Clean or replace the flapper if it is worn, dirty, or
itself
misaligned with the opening.
without the
C. Clean the area around the opening to allow the
toilet being
flapper to seal.
flushed, or
it runs,
D. Remove the tank and tighten the flush valve nut if
allowing
flush valve gasket is leaking. Do not overtighten.
water to
If leakage continues, replace the gasket.
enter the
E. Adjust the tank water level if it is too high.
tank.
4.
Tank takes
A. Fully open the water supply shut-off valve.
excessive
time to fill.
B. Clean the valve inlet, valve head, or supply line.
Flush the lines.
1145189-5-A
2
Sterling
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