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TROUBLE SHOOTING - LOW SATELLITE SIGNAL
PROBLEM: On the Device screen of the Iridium Edge Demo App,
(Step #3) the signal strength indicator does not show more than 3
bars. As a result, the Iridium Edge will not transmit any messages.
SOLUTION
Confirm the Iridium Edge is
mounted flat with the logo
facing directly upwards.
Confirm the Iridium Edge
can see the whole sky, 360
degrees in all directions.
Confirm the Iridium Edge
is installed outdoors.
QUESTIONS
If you have any technical questions, please contact Iridium at
datasupport@iridium.com.
Before contacting Iridium, please have the Serial log files containing
both AT commands and diagnostic messages available.
©Copyright 2017 Iridium Satellite LLC and its affiliates. All rights reserved. Iridium® and
the Iridium Logo are registered trademarks, and Iridium Edge™ is a trademark of Iridium
Satellite LLC and its affiliates. All other trademarks, service marks and logos are the
property of their respective holders, which have not endorsed, sponsored or have
been otherwise affiliated with Iridium.
EDGEMINIQS1701
EXPLANATION
The Iridium Edge should
see the whole sky.
The sky and line of sight to
Iridium satellites, should not
be blocked by objects located
above the Iridium Edge.
The Iridium Edge is not designed
for indoor operation. The Iridium
Edge will work through glass but
not through metallized glass,
which is commonly found in many
office buildings.
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