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Chapter 3. Help and support
Frequently asked questions
What do I do if my Chromebox
stops responding?
What do I do if I spill liquid on the
Chromebox?
How do I disinfect my
Chromebox?
How do I find accessibility
information?
What app works on a
Chromebox?
How do I get more apps?
Can I use Microsoft Office
software?
Where can I find my files?
How do I transfer my local files?
© Copyright Lenovo 2022
1. Press and hold the power button until the Chromebox turns off. Then, restart
the Chromebox.
2. If step 1 does not work:
• Insert a straightened paper clip into the emergency reset hole to cut off
power supply temporarily. Then, restart the Chromebox with ac power
connected.
1. Carefully unplug the ac power adapter and turn off the Chromebox
immediately. The more quickly you stop the current from passing through the
Chromebox the more likely you will reduce damage from short circuits.
Attention: Although you might lose some data or work by turning off the
Chromebox immediately, leaving the Chromebox on might make your
Chromebox unusable.
2. Do not try to drain out the liquid by turning over the Chromebox. If your
Chromebox has keyboard drainage holes on the bottom, the liquid will be
drained out through the holes.
3. Wait until you are certain that all the liquid is dry before turning on your
Chromebox.
1. Squeeze out excess liquid from wipe or disinfecting cloth before using.
Recommended wipes are hydrogen peroxide wipes and alcohol based wipes.
Do not use wipes containing sodium hypochlorite (bleach).
2. Gently wipe the Chromebox thoroughly, being careful to ensure no liquid
drips into the Chromebox. Do not wipe on connector pins.
3. After disinfecting, follow the cleaning procedure from the wipe supplier to
minimize chemical buildup of disinfectant residue.
4. Always allow the Chromebox to completely dry prior to any use.
For more information about cleaning and disinfecting, go to
support.lenovo.com/in/en/solutions/ht035676
https://www.lenovo.com/accessibility
Chromeboxes use apps from the Google Play Store and on the Web page, instead
of traditional apps. There are apps to be productive, get creative, enjoy movies
and shows, play games and more.
Download Chromebox apps from the Google Play Store app. Find the app by
clicking the Launcher icon and searching Play Store.
Chromeboxes work with Microsoft
download the apps from the Google Play Store or use them on the Web page.
Additional functionality available with a Microsoft 365 subscription.
All your files are stored in the Files app. Find the app by clicking the Launcher icon
and searching Files.
Transfer your local files using a compatible storage device. Your Chromebox
works with most external storage devices ,such as a USB key or removable hard
disk drive.
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Word, Excel
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