Table of Contents
Advertisement
•
Repairs or changes that have not been made by the manufacturer or its authorized partners.
•
Incorrect setup
•
Normal wear and tear
Please contact our service team if you are unsure which cases are covered by your guarantee.
Replacement or repair of defective devices within the guarantee period
During the guarantee period defective devices or device parts can be sent to one of our service
addresses. Repair or replacement of the EndoLight® is at the discretion of the manufacturer.
Before returning a device, please contact us and have your purchase receipt or delivery note ready.
Therefore, please keep the invoice and delivery note carefully as proof of purchase. Without these
documents, you will be charged for the costs of all work involved.
We will then inform you about the further procedure.
Replacement or repair of defective devices outside of the guarantee period
Even after the guarantee period has expired, you can send the defective device for repair. Please
contact us first before sending in the device.
Repairs or replacements that occur after the guarantee period are subject to a charge.
11. Quality system - Serial number
During production, the device is assigned a serial number for traceability:
You can find it under the USB port door.
In case you experience a warranty or guarantee issue, please have the serial number of your
EndoLight® ready.
12. Manufacturer and service contact details
Manufacturer address:
Weber medical GmbH
Sohnreystr. 4
37697 Lauenförde
Germany
Website:
www.webermedical.com
17
Advertisement
Table of Contents
