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Section 4:Troubleshooting
Hardware Solutions
This section details possible solutions to common problems that
might occur in using the WN825G.
Contact Us
If you are unable to locate a solution here, please access our website
at
www.motorola.com/broadband/networking
You can also reach us at 1-877-466-8646 7 days a week, 24 hours a
day.
My computer is experiencing difficulty connecting to the wireless
network.
!
Ensure that your PC and wireless access point is powered on.
!
Ensure that your wireless adapter is installed correctly and is
active.
!
Ensure that your wireless adapter and access point radio signal is
enabled. Review your access point's documentation for further
instructions.
!
Ensure that your wireless adapter for your PC and the wireless
access point have the same security settings that will allow your
computer to access the wireless network. Refer to the
Configuration section of the documentation that came with your
access point.
!
Verify that the Access Control List (ACL) is not configured to
block your PC. Refer to the Configuration section of the
documentation that came with your access point.
!
Ensure that your wireless adapter is within range of your access
point or is not behind and obstruction; for example, metal
structures will interfere with the signal, as will 2.4 GHz cordless
phones, and microwaves.
!
Ensure that your access point antenna is connected.
SECTION 4, TROUBLESHOOTING
for the latest information.
1
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Summary of Contents for Motorola WN825G
-
Page 1
Section 4:Troubleshooting This section details possible solutions to common problems that might occur in using the WN825G. Contact Us If you are unable to locate a solution here, please access our website www.motorola.com/broadband/networking You can also reach us at 1-877-466-8646 7 days a week, 24 hours a day.
-
Page 2
SECTION 4 I would like to test to see if my Internet connection is alive. For this, you will use the ping command to test the connection. Before attempting, determine the IP Address of your adapter. Open a command prompt by clicking Start and Run. For Windows 98 and ME, in the Open field, type command and press Enter or OK.
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