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Summary of Contents for Mobi Technologies 70278
- Page 1 Manual v1.3 Revised: 7/18/22 Smart Emergency Alert Button Personal Alert System Instruction Manual #70278...
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Page 2: Table Of Contents
Contents Getting Started .............. 1 Contents ................2 Getting Started ............. 3 Account Setup ............4-5 MOBI Hub Setup ............. 6-8 MOBI Help Button Setup ........ 9-13 Help Button Use & Maintenance ....14-15 Professional Support ......... 16-18 Product Breakdown .......... -
Page 3: Getting Started
Getting Started Before Getting Started Ensure you have access to your email to verify your MOBI Smart Account. Have your 2.4 GHz Wi-Fi Network Name & Password ready. If you experience issues setting up your device, contact support at www.getmobi.com/gethelp. You can also reach us at (323)904-3000, Monday - Friday, 8:30 AM - 5:30 PM PST Please Note: This product requires a 2.4 GHz Wi-Fi... -
Page 4: Account Setup
Account Setup Register If you are a first time MOBI Smart user, please create an account. Open the MOBI Smart App & tap "Register." Agree to the Privacy Policy terms & conditions. Enter a valid email address & tap "Get Verification Code." Enter verification code &... - Page 5 Creating A Health Profile Once in the Health Profile, fill in all the patient information and medical data, such as health conditions and medications. Note: Optional Professional Monitoring services can provide basic information to EMS in the event of a disp Contact Setup If you've purchased a Professional Monitoring...
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Page 6: Mobi Hub Setup
MOBI Hub Setup MOBI Gateway Hub The MOBI Gateway Hub is a plug-in, ZigBee Wi-Fi device that syncs the MOBI Alert Button to your MOBI Smart account. blue light indicates power. The flashing light indicates that the device is searching for a signal Adding your Hub Once you've setup your MOBI Smart account &... - Page 7 Setup Wi-Fi Enter your 2.4 GHz Wi-Fi name & password. Tap "Next" to confirm. Note: This product only connects to a 2.4 GHz Wi-Fi signal. If you cannot identify your 2.4 GHz Wi-Fi Network, please contact your Internet Service Provider. Reset your Hub After selecting the MOBI Hub icon, you'll be prompted to...
- Page 8 Connecting Gateway Hub to Wi-Fi After tapping next, the MOBI Smart app will display your connection status. Note: If your connection times out, your mobile device may be connected to a 5GHz Wi-Fi Network. Please check your W-Fi name + password, and try again. Connection Success Once connected, you may rename your device for easier...
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Page 9: Mobi Help Button Setup
HELP Button Setup Syncing MOBI Alert Button Remove the battery plastic protector slip to power on your MOBI Alert Button. green LED indicator light should appear (for up to 5 seconds) to confirm that the device is powered on. *Battery plastic protector slip Once you've removed the battery plastic protector slip,... - Page 10 Adding MOBI Alert Button to MOBI Hub Once on the Hub's layout screen, you can setup and manage additional help buttons. Here you can setup & manage all ZigBee Wi-Fi devices, including additional MOBI Alert Buttons. Reset Help Button Tap on "Add Subdevice" and follow the instructions that appear on the app.
- Page 11 Linking Devices Once you've tapped the confirmation button, the MOBI Smart app will automatically scan for a Help Button. Place your MOBI Help Button close to your MOBI Hub. Wait until the Help Button is found and tap "Done" once scanning is successful.
- Page 12 Add to Dashboard After successfully activating Professional Monitoring Services, add your MOBI Hub and MOBI Help Button to your dashboard in order to finalize the setup process. To access your dashboard, press the shield icon next to the "Add Device" button. Adding Alert devices In order to add a Help Button or other Emergency Alert devices,...
- Page 13 Adding Monitoring Devices After adding an alert device, add any monitoring devices that you want to sync with your Alert devices. These devices can include MobiCams, Video Doorbells, etc. Using your Dashboard Once your dashboard is fully setup, you can check the status of your MOBI Hubs, MOBI Help Buttons, and any other MOBI Smart monitoring...
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Page 14: Help Button Use & Maintenance
Help Button Use & Maintenance How To Use Button For best coverage, users should carry their Help Button at all times. When in need, users can press the Help Button to alert their loved ones/caregivers. The Help Button is intended to send out emergency alerts and/or to contact EMS when using Professional Monitoring. - Page 15 Help Button Maintenance In order to replace the Help Button's battery/lanyard, users must pry open the Help Button to access the inner casing. Using a flat object (such as a screw driver), follow the button's ridges to pop the compartment open. Battery &...
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Page 16: Professional Support
Professional Support Professional Support To activate your Support plan, access your Dashboard and select "Services." Tap on "Alarm Monitoring" to open the Service Plan catalogue and select your plan of choice. Payment Once you've selected your desired service plan, confirm your purchase. - Page 17 Setup Once you've purchased your Professional Monitoring service plan, open the Service Plan catalogue again. The Service Plan button should now say "Set up." Tap on set up and revise your settings. Managing Settings Once on the Set up tab, users can modify their Professional Support Options, such as: Add an (optional) alarm...
- Page 18 Security Pass Code A Security Pass Code is a 4- digit lock that Emergency dispatch requires from Emergency Contacts in order to disarm the Emergency Alarm. Note: Disarming the Emergency Alert will prevent an EMS dispatch. Other Settings The Emergency Contact and Location Information tabs will contain data imported from your Health Profile.
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Page 19: Product Breakdown
Product Breakdown MOBI Hub & Help Button Breakdown The MOBI Smart Emergency Alert System is a simple & powerful panic/sos/alert notification system that notifies emergency contacts if a loved one requires immediate assistance. How it works HELP MOBI Smart app MOBI Hub Connects Help Button connects MOBI Hub... -
Page 20: Connecting With Mobicam
Connecting with MobiCam Connecting a MobiCam The MOBI Emergency Alert System is a great way to keep tabs on your loved ones in the event of an emergency, and having MobiCams connected can help users have additional eyes and ears at all time. During Activation The MOBI Smart app will automatically display the... -
Page 21: Safety Information
Safety Information Safety Information When operating your equipment: Warning! This product cannot be used as a reliable tool for EMS or 911 dispatch. This product is designed for limited monitoring. Warning! When using this product, please make sure that the product has an intact appearance and does not have any accessories missing. -
Page 22: Fcc Statement
FCC Statement FCC Statement Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received,... - Page 23 These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
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Page 24: Warranty
Warranty LIMITED PRODUCT WARRANTY MOBI® warrants its products to be free from defects in material and workmanship for 90 days from the date of purchase. Should the product prove to be defective during the warranty period, we would either replace or repair the product at our option without charge.
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Questions and answers
I was setting up the Mobi app today and inadvertently pressed the Disarm button the app and then there was a message that indicated Performed Disarmed. What does this mean? Does it mean the alert button is no longer working?