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en-us Troubleshooting
Issue
The program duration changes
during the wash cycle.
There is no water visible in the
drum.
Drum jerks after the program
starts.
Residual water is present in the
compartment
.
Vibrations and movement of the
appliance whilst spinning.
Drum rotates, water does not flow
in.
Heavy foam build-up.
High spin speed not reached.
The spin program does not start.
Rushing, hissing noise.
Loud noises during the spin cycle.
34
Cause and troubleshooting
The unbalanced load detection system eliminates an imbalance by repeatedly redis-
tributing the laundry.
Not a fault – no action required.
▶
Note: When loading, where possible, place large and small items of laundry to-
gether in the drum. Laundry items of different size distribute themselves better dur-
ing the spin cycle.
Foam detection system switches on a rinse cycle if foam build-up is too high.
Not a fault – no action required.
▶
Water is below the visible area.
Not a fault – no action required.
▶
Do not add any extra water to the appliance while it is operating.
▶
This is caused by an internal motor test.
Not a fault – no action required.
▶
Insert in compartment
is blocked.
→ "Cleaning the detergent drawer", Page 26
▶
Appliance is not correctly aligned.
→ "Aligning the appliance", Page 15
▶
The appliance feet are not fixed.
Secure the appliance feet.
▶
→ "Aligning the appliance", Page 15
Transit bolts have not been removed.
→ "Removing the transit bolts", Page 13 .
▶
Load detection is active.
Not a fault – no action required.
▶
Note: The load detection can take up to 2 minutes.
Detergent dosage is too high.
Immediate measure: Mix one tablespoon of fabric softener with 0.5 US quarts
▶
(0.5 liters) of water and pour the mixture into the left-hand compartment (not for
outdoor clothing, sportswear or items stuffed with down).
Reduce the amount of detergent for the next washing cycle with the same load.
▶
A low spin speed is selected.
The next time you run a wash cycle, set a higher spin speed.
▶
Unbalance load detection system is using a reduced spin speed to eliminate an un-
balance.
Redistribute the laundry in the drum.
▶
Note: Where possible, mix large and small items in the drum. Laundry items of dif-
ferent size distribute themselves better during the spin cycle.
Start the Rinse/Spin program.
▶
Drain pipe or water outlet hose is blocked.
Clean the drain pipe and the water outlet hose.
▶
Drain pipe or water outlet hose is kinked or trapped.
Ensure that the drain pipe and water outlet hose are not kinked or trapped.
▶
The unbalanced load detection system has interrupted the spin cycle because the
laundry is unevenly distributed.
Redistribute the laundry in the drum.
▶
Note: Where possible, mix large and small items in the drum. Laundry items of dif-
ferent size distribute themselves better during the spin cycle.
Start the Rinse/Spin program.
▶
Water is flushed under pressure into the detergent drawer.
Not a fault – normal operating noise.
▶
Appliance is not correctly aligned.
→ "Aligning the appliance", Page 15
▶
The appliance feet are not fixed.
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