Troubleshooting - Shark NV85 Owner's Manual

Troubleshooting

WARNING: To reduce the risk of electric shock, the power cord must be disconnected before performing maintenance/
troubleshooting checks.
PROBLEM
Vacuum is not
picking up dirt�
Vacuum lifts scatter rugs
(lightweight, movable rugs)�
Airflow is restricted� No suction
or light suction�
Motorized floor brush has
become jammed or has shut
off�
Vacuum turns off on its own�
10 1-800-798-7398
NV85_IB_170427.indd 12
POSSIBLE REASONS & SOLUTIONS
Check filters to see if they need cleaning. Follow instructions for rinsing and
drying the filters before re-inserting back into the vacuum. (See "Maintenance"
sections for instructions.)
Dust cup may be full; empty dust cup.
Check hose and hose connections for blockages; clear blockages if required.
If dust cup is empty, and attachment inlets are clear, check for other blockages.
(See "Checking for Blockages" for instructions.)
Suction is powerful. Take care when vacuuming scatter-type rugs or rugs with
delicately sewn edges. Open the suction release on the hose to decrease
suction power.
Check filters to see if they need cleaning. Follow instructions for rinsing and
drying the filters before re-inserting back into the vacuum. (See "Maintenance"
sections for instructions.)
Dust cup may be full; empty dust cup.
Check hose, hose connections, nozzles and accessories for blockages; clear
blockages if required.
Close the suction release on the hose to increase suction power.
If dust cup is empty, and attachment inlets are clear, check for other blockages.
(See "Checking for Blockages" for instructions.)
Immediately turn off and unplug vacuum, disconnect the nozzle and remove
blockage before reconnecting and turning vacuum back on. (See "Checking
for Blockages" for instructions.)
This vacuum cleaner is equipped with a motor protective thermostat. If for
some reason your vacuum overheats, the thermostat will automatically turn
the unit off. Should this occur, perform the following steps to restart the motor
thermostat:
1. Move the On/Off switch to the "O" (Off) position.
2. Unplug the vacuum.
3. Empty the dust cup and clean filters. (See "Maintenance" sections for
instructions.)
4. Check for blockages in hose, accessories and inlet openings.
(See "Checking for Blockages" for instructions.)
5. Allow the unit to cool for a minimum of 45 minutes.
6. Plug in the vacuum.
7. Turn the On/Off switch to the "I" (On) position to restart the vacuum.
NOTE: If vacuum still does not start, contact Customer Service at:
1-800-798-7398.
2017-04-27 11:34 AM