Lenovo 20EQS1LG00 User Manual
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Lenovo 20EQS1LG00 User Manual

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ThinkPad P50 User Guide

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  • Page 1 ThinkPad P50 User Guide...
  • Page 2 • Regulatory Notice • “Important safety information” on page vi • Appendix F “Notices” on page 163 The latest Safety, Warranty, and Setup Guide and the Regulatory Notice are available on the Lenovo Support Web site at: http://www.lenovo.com/UserManuals Third Edition (May 2016) ©...

  • Page 3: Table Of Contents

    ... . . displays to the docking station ..Accessing Lenovo programs ..Chapter 4. You and your computer . . 47 An introduction to Lenovo programs .
  • Page 4 Beep errors ....Calling Lenovo ... . . Memory module problems ..
  • Page 5 Japan notice for ac power cord ..information ... . . Lenovo product service information for Taiwan ....
  • Page 6 ThinkPad P50 User Guide...

  • Page 7: Read This First

    © Copyright Lenovo 2015, 2016...

  • Page 8: Important Safety Information

    The information in this document does not alter the terms of your purchase agreement ® or the Lenovo Limited Warranty. For more information, see “Warranty Information” in the Safety, Warranty, and Setup Guide that comes with your computer.

  • Page 9: Conditions That Require Immediate Action

    Note: If you notice these conditions with a product (such as an extension cord) that is not manufactured for or by Lenovo, stop using that product until you can contact the product manufacturer for further instructions, or until you get a suitable replacement.

  • Page 10: Power Cords And Power Adapters

    Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety. CAUTION: Hazardous moving parts. Keep fingers and other body parts away. CAUTION: Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool.

  • Page 11: Extension Cords And Related Devices

    Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. © Copyright Lenovo 2015, 2016...

  • Page 12: External Devices

    Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a disassembled or modified battery is not covered by the warranty.

  • Page 13: Notice For Non-Rechargeable Coin-Cell Battery

    • Regularly inspect the outside of the computer for dust accumulation. • Remove dust from vents and any perforations in the bezel. More frequent cleanings might be required for computers in dusty or high-traffic areas. • Do not restrict or block any ventilation openings. © Copyright Lenovo 2015, 2016...

  • Page 14: Electrical Current Safety Information

    • Do not operate your computer inside furniture, as this might increase the risk of overheating. • Airflow temperatures into the computer should not exceed 35°C (95°F). Electrical current safety information DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: •...

  • Page 15: Liquid Crystal Display (Lcd) Notice

    50332-2 can be dangerous due to excessive sound pressure levels. If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1.
  • Page 16 ThinkPad P50 User Guide...

  • Page 17: Chapter 1. Product Overview

    “Specifications” on page 13 • “Operating environment” on page 14 • “Lenovo programs” on page 14 Locating computer controls, connectors, and indicators This section introduces the computer hardware features to give you the basic information you need to start using the computer.
  • Page 18 TrackPoint pointing device Trackpad with buttons The keyboard contains the Lenovo-unique ThinkPad pointing device. For information about using the ThinkPad pointing device, see “Using the ThinkPad pointing device” on page 23. Color sensor (available on some models) The color sensor enables you to measure and adjust the color accuracy of your displays. For more information, see “Using the color sensor”...

  • Page 19: Left-Side View

    Left-side view Figure 2. Left-side view Fan louvers ExpressCard slot Media-card slot Smart-card slot (available on some models) Fan louvers The fan louvers and internal fan enable air to circulate in the computer, which in turn ensure proper cooling, especially the cooling of the microprocessor. Note: To ensure proper airflow, do not place any obstacles in front of the fan louvers.

  • Page 20: Right-Side View

    Right-side view Figure 3. Right-side view Audio connector USB 3.0 connectors ® Mini DisplayPort connector Fan louvers Security-lock slot Audio connector Connect headphones or a headset that has a 3.5-mm (0.14-inch), 4-pole plug to the combo audio connector to listen to the sound from the computer. Notes: •...

  • Page 21: Rear View

    Note: You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of the locking device and security feature.
  • Page 22 7: Start the Power Manager program, click the Global Power Settings tab, and then follow the instructions on the screen. • For Windows 10: Start the Lenovo Settings program, click POWER, and then follow the instructions on the screen. For instructions on how to start the programs, see “Accessing Lenovo programs” on page 14.

  • Page 23: Bottom View

    Bottom view Figure 5. Bottom view Micro-SIM-card slot Fan louvers Docking station connector Keyboard drainage hole Removable battery Micro-SIM-card slot The micro-SIM-card slot is inside the battery compartment. If the computer has a wireless Wide Area Network (WAN) feature, a micro Subscriber Identification Module (SIM) card might be required to establish wireless-WAN connections.
  • Page 24 Camera-status indicator When the camera-status indicator is on, the camera is in use. Speaker-mute indicator When the speaker-mute indicator is on, the speakers are muted. Microphone-mute indicator When the microphone-mute indicator is on, the microphones are muted. 4 10 System-status indicators The indicator in the ThinkPad logo and the indicator in the center of the power button show the system status of the computer.

  • Page 25: Locating Important Product Information

    Machine type and model information The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. Depending on the computer model, the machine type and model label might be located on the computer cover, under the battery, or on the power adapter.

  • Page 26: Fcc Id And Ic Certification Information

    Lenovo. Note: Do not remove or replace a preinstalled wireless module by yourself. For module replacement, you must contact Lenovo service first. Lenovo is not responsible for any damage caused by unauthorized replacement. ThinkPad P50 User Guide...

  • Page 27: Labels For The Windows Operating Systems

    WAN module (available on some models) installed in your computer. Note: For the user-replaceable wireless module, ensure that you use only Lenovo-authorized wireless modules for the computer. Otherwise, an error message will be displayed and the computer will beep when you turn on the computer.

  • Page 28: Features

    In some cases, an earlier Windows version might be preinstalled under the terms of the Windows 10 Pro license downgrade rights. Features The computer features introduced in this section cover various models. For your specific model, some features might vary or not apply. Microprocessor •...

  • Page 29: Specifications

    Connectors and slots • ac power connector • Always On USB 3.0 connector • Audio connector • Docking station connector (available on some models) • ExpressCard slot • HDMI connector • Micro-SIM-card slot (inside the battery compartment) • Mini DisplayPort connector •...

  • Page 30: Operating Environment

    Your computer comes with Lenovo programs to help you work easily and securely. Note: The available programs are subject to change without notice. To learn more about the programs and other computing solutions offered by Lenovo, go to: http://www.lenovo.com/support Accessing Lenovo programs To access Lenovo programs on your computer, do the following: 1.

  • Page 31: An Introduction To Lenovo Programs

    Note: If you are using the Windows 7 operating system, some Lenovo programs are ready to be installed. You cannot find these programs through the above methods unless you have installed them first. To install these Lenovo programs, access the Lenovo PC Experience program, click Lenovo Tools, and then follow the instructions on the screen.
  • Page 32 Lenovo ID The Lenovo ID program enables you to create and manage your Lenovo ID. With a Lenovo ID, you can connect to everything Lenovo through a single account. (Windows 10) Use your Lenovo ID for quick and simple authentication and then enjoy the various services provided by Lenovo.

  • Page 33: Chapter 2. Using Your Computer

    • “Using an ExpressCard, a media card, or a smart card” on page 36 Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.

  • Page 34: Getting Help About The Windows Operating System

    How to turn off my computer? • For Windows 7: Open the Start menu and click Shut down. • For Windows 10: Open the Start menu, click Power, and then click Shut down. How do I access Control Panel? • For Windows 7: Open the Start menu and click Control Panel. •...

  • Page 35: Using The Multi-Touch Screen

    Using the multi-touch screen This topic provides instructions on how to use the multi-touch screen that is available on some models. Notes: • Your computer screen might look different from the following illustrations. • Depending on the app you use, some gestures might not be available. The following table introduces some frequently used gestures.
  • Page 36 Touch gesture (touch models Description only) Touch: Move two fingers farther apart. Mouse action: Press the Ctrl key while scrolling the mouse wheel forward. Function: Zoom in. Touch: Put two or more fingers on an item and then rotate your fingers clockwise or counterclockwise.

  • Page 37: Special Keys

    Tips on using the multi-touch screen • The multi-touch screen is a glass panel covered with a plastic film. Do not apply pressure or place any metallic object on the screen, which might damage the touch panel or cause it to malfunction. •...
  • Page 38 3. Select the options of your preference. • Enables or disables the Fn Lock function. When the Fn Lock function is enabled: The Fn Lock indicator is on. To input F1–F12, press the function keys directly. To initiate the special function printed as an icon on each key, press the Fn key and the corresponding function key.

  • Page 39: Using The Thinkpad Pointing Device

    • Fn+K: Has the same function as the ScrLK key on the conventional keyboard. • Fn+P: Has the same function as the Pause key on the conventional keyboard. • Fn+S: Has the same function as the SysRq key on the conventional keyboard. Using the ThinkPad pointing device The ThinkPad pointing device enables you to perform all the functions of a traditional mouse, such as pointing and clicking.
  • Page 40 To move the pointer on the screen, slide your fingertip over the trackpad in the corresponding direction. The functions of the right-click button , middle-click button , and left-click button correspond to those of the right, middle, and left mouse buttons on a conventional mouse. Using the trackpad touch gestures The entire trackpad surface is sensitive to finger touch and movement.

  • Page 41: Replacing The Cap On The Pointing Stick

    After you use the cap for a period of time, you might consider replacing the cap with a new one. To get a new cap, contact Lenovo Customer Support Center. See “Calling Lenovo” on page 140.

  • Page 42: Using The Ac Power

    Using the ac power The power to run your computer can come either from the removable battery or from ac power through the ac power adapter. While you use ac power, the batteries charge automatically. Connecting the ac power adapter To connect the ac power adapter, do the following: Attention: Using an improper power cord might severely damage the computer.

  • Page 43: Managing The Battery Power

    If an ac outlet is convenient, plug the ac power adapter into it, and then insert the connector into the computer. The batteries will be fully charged in about two to three hours. The charging time is affected by the battery size and the physical environment. You can check the battery charging status at any time through the battery-status icon in the Windows notification area.

  • Page 44: Handling The Battery

    The battery pack is a consumable supply. If your battery begins to discharge too quickly, replace the battery pack with a new one of the type recommended by Lenovo. For more information about replacing the battery pack, contact your Customer Support Center.

  • Page 45: Connecting To The Network

    DANGER Do not drop, crush, or puncture the battery, or make it subject to strong forces. Battery abuse or mishandling can cause the battery to overheat, which can cause gasses or flame to “vent” from the battery pack or coin-cell battery. If your battery is damaged, or if you notice any discharge from your battery or the buildup of foreign materials on the battery leads, stop using the battery and obtain a replacement from the battery manufacturer.
  • Page 46 2. Click Settings ➙ Network & Internet ➙ Airplane mode, and then turn off the Airplane mode. Depending on the wireless devices installed on your computer, you might be able to use the following wireless networks: • Wireless-LAN connection • Wireless-WAN connection •...
  • Page 47 Access Connections status icon: • No location profile is active or none exists. • Current location profile is disconnected. • Current location profile is connected. Access Connections wireless status icon: • Power to the wireless radio is off. • Power to the wireless radio is on. No association. •...
  • Page 48 • Medium signal • Strong signal Access Connections icon status: • No location profile is active or none exists. • Current location profile is disconnected. • Current location profile is connected. Wireless status icon status: • Power to the WAN radio is off •...

  • Page 49: Using An External Display

    Using an external display You can use an external display such as a projector or a monitor to give presentations or to expand your workspace. This topic introduces how to connect an external display, choose display modes, and change display settings. When you connect an external display, a video interface cable with a ferrite core is required.

  • Page 50: Choosing A Display Mode

    Therefore, a color image or graphic is rendered as close as possible to its original intent. The color profile for ThinkPad computer displays is preinstalled on your computer. If you want to install a different color profile, go to http://www.lenovo.com/ThinkPadDrivers. To use the color sensor, do the following: •...

  • Page 51: Using The Nvidia Optimus Graphics Feature

    After you use the color sensor for the first time, a calibration profile ECCM2SensorData.dat is generated. Back up this calibration profile on an external storage device in case that both the color sensor and the internal storage device are replaced. To locate the DAT file, do the following: •...

  • Page 52: Using The Camera

    – Open the Camera app, click the settings icon in the upper-right corner. Follow the instructions on the screen to configure the camera settings as desired. – Click Lenovo Settings from the Start menu. Then click Camera. Follow the instructions on the screen to configure the camera settings as desired.
  • Page 53 • Length: 85.60 mm (3.37 inches) • Width: 53.98 mm (2.13 inches) • Thickness: 0.76 mm (0.03 inch) Do not insert smart cards with slits into your computer. Otherwise, the smart card reader might get damaged. Installing an ExpressCard, a media card, or a smart card Attention: •...
  • Page 54 • While transferring data to or from an ExpressCard, a media card, or a smart card, do not put your computer into sleep or hibernation mode before the data transfer is completed; otherwise, your data could get damaged. • Do not remove a card while the computer is in sleep mode or hibernation mode. Otherwise, the system might not respond when you try to resume operation.

  • Page 55: Chapter 3. Enhancing Your Computer

    You can shop at Lenovo 24 hours a day, 7 days a week directly over the World Wide Web. All you need is an Internet connection and a credit card.
  • Page 56 Overview of the pen End cap Unscrew the end cap to install or replace a battery. Right-click button To right-click, tap the tip on the screen and hold the pen there for one second, or press and hold the click button while tapping the tip on the screen.

  • Page 57: Thinkpad Workstation Dock

    ThinkPad Workstation Dock Depending on the model, your tablet might come with a ThinkPad Workstation Dock (referred to as the docking station in this section). Attach your computer to the docking station to expand working capability. CAUTION: When the computer is attached to a docking station, never pick up the assembly by taking hold of the computer alone.
  • Page 58 • When the system lock is in the unlocked position, the eject button is unlocked, and you can attach or detach your computer. Rear view Always On USB connector Use the Always On USB connector to charge USB-compatible devices. USB 3.0 connectors Use the USB 3.0 connectors to connect USB-compatible devices, such as a USB keyboard, a USB mouse, a USB storage device, or a USB printer.

  • Page 59: Attaching The Docking Station To Your Computer

    Security-lock slot To protect your docking station from theft, lock your docking station to a desk, table, or other non-permanent fixture. Use a security cable lock that fits this security-lock slot. Attaching the docking station to your computer To attach the docking station to your computer, do the following: Note: Your computer might look different from the one in the following illustration.

  • Page 60: Detaching The Docking Station From Your Computer

    Detaching the docking station from your computer To detach the docking station from your commuter, do the following: Note: Your computer might look different from the one in the following illustrations. 1. Disconnect all cables and devices from the computer and the docking station. 2.
  • Page 61 Chapter 3 Enhancing your computer...
  • Page 62 ThinkPad P50 User Guide...

  • Page 63: Chapter 4. You And Your Computer

    The following topics provide information about arranging your work area, setting up your computer equipment, and establishing healthy work habits. Lenovo is committed to providing the latest information and technology to our customers with disabilities. Refer to our accessibility information which outlines our efforts in this area. See “Accessibility information”...

  • Page 64: Comfort

    Many ThinkPad product solutions are available to help you modify and expand your computer to best suit your needs. You can find some of these options at http://www.lenovo.com/essentials. Explore your options for docking solutions and external products that provide the adjustability and features that you want.
  • Page 65 Keyboard shortcut Function Num Lock for five seconds Turn on or turn off Toggle Keys Left Alt+Left Shift+Num Lock Turn on or turn off Mouse Keys Left Alt+Left Shift+PrtScn (or PrtSc) Turn on or turn off High Contrast For more information, go to http://windows.microsoft.com/, and then perform a search using any of the following keywords: keyboard shortcuts, key combinations, shortcut keys.
  • Page 66 1. Go to Control Panel, and ensure that you view Control Panel using Category. 2. Click Ease of Access ➙ Speech Recognition. 3. Follow the instructions on the screen. Screen-reader technologies Screen-reader technologies are primarily focused on software program interfaces, help information systems, and various online documents.

  • Page 67: Traveling With Your Computer

    Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader. Each image in the documentation also includes adequate alternative text so that visually impaired users can understand the image when they use a screen reader.
  • Page 68 ThinkPad P50 User Guide...

  • Page 69: Chapter 5. Security

    To set, change, or remove a power-on password, do the following: 1. Restart the computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program. 2. Select Security ➙ Password ➙ Power-on Password by using the directional keys. © Copyright Lenovo 2015, 2016...

  • Page 70: Supervisor Password

    Note: You might want to record your password and store it in a safe place. Otherwise, if you forget the password, you have to take your computer to a Lenovo reseller or a marketing representative to have the password canceled.

  • Page 71: Hard Disk Passwords

    ThinkPad Setup program, you will be prompted to type your supervisor password to proceed. If you forget your supervisor password, Lenovo cannot reset your password. You must take your computer to a Lenovo reseller or a Lenovo marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service.
  • Page 72 If a user hard disk password has been set, but no master hard disk password has been, the user must enter the user hard disk password to access files and applications on the hard disk drive. • Master hard disk password The master hard disk password also requires a user hard disk password.

  • Page 73: Hard Disk Security

    Lenovo cannot reset your passwords or recover data from the hard disk drive. You must take your computer to a Lenovo reseller or a marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.

  • Page 74: Setting The Security Chip

    • To provide reliable security for the UEFI BIOS, use the security chip and a security application with a Trusted Platform Module management feature. Refer to “Setting the security chip” on page 58. • If a Disk Encryption storage device is installed in your computer, be sure to protect the contents of your computer memory from unauthorized accesses by use of drive encryption software, such as Microsoft ®...

  • Page 75: Using The Fingerprint Reader

    It is recommended that you enroll more than one fingerprint in case of any injuries to your fingers. To enroll your fingerprints, do the following: • For Windows 7 1. Start the fingerprint program. For instructions on how to start the fingerprint program, see “Lenovo programs” on page 14. 2. Enter the Windows password as required.
  • Page 76 Scanning your finger To scan your finger, tap the fingerprint reader with the top joint of your finger and hold your finger there for one or two seconds with a little pressure. Then lift the finger to complete one scan. Behavior of the fingerprint reader indicator Indicator behavior Description...
  • Page 77 If you forget your hard disk password, Lenovo cannot reset your password or recover data from the storage device. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the storage device replaced. Proof of purchase is required, and a fee will be charged for parts and service.

  • Page 78: Notice On Deleting Data From Your Internal Storage Device

    For disposing of data on the M.2 solid-state drive, Lenovo provides the Drive Erase Utility for Resetting the Cryptographic Key and Erasing the Solid State Drive tool. For disposing of data on the hard disk drive, Lenovo provides the Secure Data Disposal™ tool. Go to http://www.lenovo.com/support to download the tool.
  • Page 79 For more information about how to use your antivirus software, refer to the help information system of your antivirus software. Chapter 5 Security...
  • Page 80 ThinkPad P50 User Guide...

  • Page 81: Chapter 6. Advanced Configuration

    NVM Express drive installed, do additional configurations before you start. For more information, go to http://www.lenovo.com/support/installwin7viausb3. • If an NVM Express drive is installed, additional drivers also are required. For more information, go to https://support.microsoft.com/en-us/kb/2990941. © Copyright Lenovo 2015, 2016...

  • Page 82: Installing The Windows 10 Operating System

    11. Install the registry patches, for example the Enabling Wake on LAN from Standby for ENERGY STAR patch. To download and install the registry patches, go to the Lenovo Support Web site at: http://www.lenovo.com/support Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the ThinkPad Setup program.

  • Page 83: Installing Device Drivers

    USB 3.0 driver. To download the latest device drivers, do the following: 1. Go to http://www.lenovo.com/ThinkPadDrivers. 2. Select your product name to view all the device drivers for your computer. 3. Select the device drivers you that you need, and follow the instructions on the screen.

  • Page 84: Main Menu

    4. To change other configurations, press the Esc key to exit the submenu and return to the parent menu. 5. When you complete the configuration, press F10 to save and exit. You also can select the Restart tab on the ThinkPad Setup menu, and restart your computer with one of the provided options. Note: You can press F9 to restore to the default settings.
  • Page 85 Table 2. Config menu items (continued) Menu item Submenu item Value Comments Notes: • The magic packet type Wake on LAN requires ac power. • The Wake on LAN function does not work when a hard disk password is set. Ethernet LAN Option •...
  • Page 86 Table 2. Config menu items (continued) Menu item Submenu item Value Comments Keyboard/Mouse TrackPoint • Disabled Enable or disable the built-in TrackPoint pointing device. • Enabled Note: If you want to use an external mouse, select Disabled. Trackpad • Disabled Enable or disable the built-in trackpad.
  • Page 87 Table 2. Config menu items (continued) Menu item Submenu item Value Comments Shared Display Priority • DisplayPort Select the priority between shared display outputs. DisplayPort and Display • Display on on Dock share a single display output. Dock This option chooses which one is prioritized.
  • Page 88 Table 2. Config menu items (continued) Menu item Submenu item Value Comments ExpressCard Speed • Generation 1 Set the transfer speed of the ExpressCard to the desired level of performance. • Automatic • Generation 1: Some ExpressCards are not Generation 2 aware, thus incorrectly respond that they can handle the higher transfer speed.

  • Page 89: Date And Time Menu

    Table 2. Config menu items (continued) Menu item Submenu item Value Comments Core Multi-Processing • Enabled Enable: This selection enables additional execution core units within a CPU. • Disabled Disable: This selection enables only one execution core unit within a CPU. Intel (R) •...

  • Page 90: Security Menu

    Security menu To change the security settings of your computer, select the Security tab from the ThinkPad Setup menu. The following table lists the Security menu items. Default values are in boldface. The menu items might change without notice. Depending on the model, the default value might vary. Attention: The default configurations are already optimized for you.
  • Page 91 Table 3. Security menu items (continued) Menu item Submenu item Value Comments Power-On Password • Disabled Power-On Password prevents unauthorized users from booting your computer. See • Enabled “Power-on password” on page 53. Hard Disk X • Disabled Hard Disk Password prevents unauthorized Password users from accessing the date on the hard disk •...
  • Page 92 Table 3. Security menu items (continued) Menu item Submenu item Value Comments chip is visible, but it is not functional. If you • Disabled select Disabled, the security chip is hidden and it is not functional. Note: This item is displayed when Security Chip Selection is set to Discrete TPM.
  • Page 93 Table 3. Security menu items (continued) Menu item Submenu item Value Comments Virtualization Intel Virtualization • Disabled If you select Enabled, a Virtual Machine Monitor Technology (VMM) can utilize the additional hardware • Enabled capabilities provided by Intel Virtualization Technology. Intel VT-d Feature •...
  • Page 94 Table 3. Security menu items (continued) Menu item Submenu item Value Comments Anti-Theft Computrace Module • Disabled Enable or disable the UEFI BIOS interface to Activation activate the computrace module. Computrace • Enabled is an optional monitoring service from Absolute •...

  • Page 95: Startup Menu

    Table 3. Security menu items (continued) Menu item Submenu item Value Comments selectable, and the computer only starts from the internal storage drive. To complete the configuration of Device Guard, you have to set a supervisor password. When this option is disabled, the setup options are configurable and you can choose any boot options to start the computer.

  • Page 96: Restart Menu

    Table 4. Startup menu items (continued) Menu item Value Comments UEFI/Legacy Boot • Both Select system boot capability. – UEFI/Legacy Boot Priority • Both: Select priority of boot options between UEFI and Legacy. – UEFI First • UEFI Only: The system will boot from –...

  • Page 97: Updating The Uefi Bios

    Windows environment. When you install a new program, a device driver, or hardware, you might be informed to update the UEFI BIOS. For instructions on how to update the UEFI BIOS, go to: http://www.lenovo.com/ThinkPadDrivers Using system management This topic is primarily intended for the network administrators.

  • Page 98: Setting Management Features

    Asset ID EEPROM The Asset ID Electrically Erasable Programmable Read-Only Memory (EEPROM) contains information about the computer configuration and the serial numbers of the key components. It also includes a number of blank fields where you can record information about the end users in your network. Setting management features To enable a network administrator to remotely control your computer, set the following system-management features in the ThinkPad Setup program:...

  • Page 99: Chapter 7. Preventing Problems

    • Profile your machine at http://www.lenovo.com/support to keep up to date with current drivers and revisions. • Keep up to date for device drivers on other non-Lenovo hardware. You might want to read the device driver information release notes prior to updating for compatibility or known issues.

  • Page 100: Making Sure Device Drivers Are Up-To-Date

    This might eliminate the driver as the potential cause of a problem. Getting the latest drivers from the Web site You can download and install updated device drivers from the Lenovo Web site by doing the following: 1. Go to http://www.lenovo.com/ThinkPadDrivers.

  • Page 101: Taking Care Of Your Computer

    Taking care of your computer Although your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following the important tips in this topic, you will get the most use and enjoyment out of your computer.

  • Page 102: Cleaning The Cover Of Your Computer

    Take care in setting passwords • Remember your passwords. If you forget a supervisor or hard disk password, Lenovo will not reset it, and you might have to replace your system board, or internal storage device. Taking care of the fingerprint reader The following actions could damage the fingerprint reader or cause it not to work properly: •...
  • Page 103 1. Apply some isopropyl rubbing alcohol to a soft, dust-free cloth. Note: Avoid spraying cleaner directly onto the keyboard. 2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you wipe several keys at a time, the cloth might hook onto an adjacent key and possibly damage it.
  • Page 104 ThinkPad P50 User Guide...

  • Page 105: Chapter 8. Troubleshooting Computer Problems

    When you are setting up your computer, the Lenovo Solution Center program prompts you to create recovery media, which you can use to restore the storage device to the factory default state. For more information, see “Performing backup and recovery operations”...

  • Page 106: Spills On The Keyboard

    • If you cannot turn off your computer by pressing and holding the power button, remove the ac power adapter and reset the system by inserting a straightened paper clip into the emergency-reset hole. To locate the reset hole, refer to “Bottom view” on page 7. After the computer is off, restart the computer.
  • Page 107 • Message: 0189: Invalid RFID configuration information area Solution: The EEPROM checksum is not correct (block # 4 and 5). The system board should be replaced, and the universally unique identifier (UUID) needs to be reinstalled. Have the computer serviced. •...

  • Page 108: Beep Errors

    Firmware Interface Specification. If the user selects “No”, all data is kept, but the operating system or applications will not be able to create, modify, or delete data in the storage. If this error happens at a service center, Lenovo authorized service personnel will clean up the non-volatile system UEFI variable storage using the above solution.

  • Page 109: Networking Problems

    Follow the appropriate corrective actions for power-on self-test (POST). See “Error messages” on page 90. 3. Verify that the latest UEFI for your model has been installed. 4. Verify the proper memory configuration and compatibility including the maximum memory size and the memory speed.
  • Page 110 • Problem: My computer is a Gigabit Ethernet model, but the computer cannot connect to the network at 1000 Mbps. Instead, it connects at 100 Mbps. Solution: – Try another cable. – Make sure that the link partner is set to auto-negotiate. –...

  • Page 111: Problems With The Keyboard And Other Pointing Devices

    Problems with the keyboard and other pointing devices The following are the most common problems with keyboards and other pointing devices. TrackPoint pointing device problems • Problem: The pointer drifts when the computer is turned on or after it resumes normal operation. Solution: The pointer might drift when you are not using the TrackPoint pointing device during normal operation.
  • Page 112 If your computer is preinstalled with the Windows 10 operating system, doing the following: 1. Go to Control Panel, and ensure that you view Control Panel by Category. 2. Click Hardware and Sound ➙ Power Options ➙ High performance. 3. Show the additional plans, then choose High performance. •...
  • Page 113 – The monitor type is correct. To check these settings, do the following: 1. Connect the external display to your computer, and then connect the external display to an electrical outlet. 2. Turn on the external display. 3. Right-click on the desktop, and do the following: –...
  • Page 114 Solution: To bring up the image, press the display-mode switching key and select the desired monitor. If the problem persists, do the following: 1. Connect the external display to another computer to make sure that it works. 2. Reconnect the external display to your computer. 3.
  • Page 115 – Make sure that an appropriate refresh rate is selected by doing the following: 1. Connect the external display to the monitor connector, and then connect the monitor to an electrical outlet. 2. Turn on the external display and the computer. 3.
  • Page 116 Solution: Make sure that the built-in audio device is configured correctly. 1. Go to Control Panel. 2. Click Hardware and Sound. 3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 4.

  • Page 117: Fingerprint Reader Problems

    Solution: Discharge and recharge the batteries. • Problem: The operating time for fully charged batteries is short. Solution: Discharge and recharge the batteries. If your battery operating time is still short, call Lenovo Customer Service Center. • Problem: The computer does not operate with fully charged batteries.
  • Page 118 If your computer does not run on battery power, check the following items: 1. If the batteries run out of power, attach ac power adapter to recharge the batteries. 2. If the batteries are charged but the computer does not run, call Lenovo Customer Service Center. A power button problem Problem: The system does not respond, and you cannot turn off the computer.
  • Page 119 If you receive an error message while the operating system is loading the desktop configuration after the POST is completed, check the following items: 1. Go to the Lenovo Support Web site at http://www.lenovo.com/support and search for the error message. 2. Go to the Microsoft Knowledge Base home page at http://support.microsoft.com/ and search for the error message.

  • Page 120: Problems With Drives And Other Storage Devices

    If your computer tries to enter sleep mode but the request is rejected, the device attached to the USB connector might have been disabled. If this occurs, do a hot-unplug-and-plug operation for the USB device. • Problem: The battery discharges slightly while the computer is in hibernation mode. Solution: If the wakeup function is enabled, the computer consumes small amount of power.

  • Page 121: Problems With Ports And Connectors

    If an error message is displayed while you are using the application program, refer to the manuals supplied with the application. If the application still does not run correctly, contact your place of purchase or a service representative for help. Problems with ports and connectors The following are the most common problems with ports and connectors.
  • Page 122 ThinkPad P50 User Guide...

  • Page 123: Chapter 9. Recovery Overview

    • “Recovery overview for the Windows 7 operating system” on page 107 • “Recovery overview for the Windows 10 operating system” on page 112 Recovery overview for the Windows 7 operating system This section provides information about the recovery solutions provided by Lenovo on the Windows 7 operating system. Notes: •...

  • Page 124: Performing Backup And Recovery Operations

    To perform a backup operation using the Rescue and Recovery program on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 125: Using The Rescue And Recovery Workspace

    To perform a recovery operation using the Rescue and Recovery program on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 126: Creating And Using A Rescue Medium

    To create a rescue medium on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo PC Experience ➙ Lenovo Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 127: Reinstalling Preinstalled Programs And Device Drivers

    Attention: If you need updated device drivers for your computer, do not download them from the Windows Update Web site. Obtain them from Lenovo. For more information, see “Making sure device drivers are up-to-date” on page 84.

  • Page 128: Solving Recovery Problems

    Solving recovery problems If you are unable to access the Rescue and Recovery workspace or the Windows environment, do one of the following: • Use a rescue medium to start the Rescue and Recovery workspace. See “Creating and using a rescue medium”...

  • Page 129: Recovering Your Operating System If Windows 10 Fails To Start

    3. Select a desired startup option, then follow the instructions on the screen. Recovering your operating system if Windows 10 fails to start The Windows recovery environment on your computer is capable of operating independently from the Windows 10 operating system. This enables you to recover or repair the operating system even if the Windows 10 operating system fails to start.
  • Page 130 ThinkPad P50 User Guide...

  • Page 131: Chapter 10. Replacing Devices

    Before you start, print these instructions. Read the important safety information first. See “Important safety information” on page vi. This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems.
  • Page 132 Attention: Lenovo has no responsibility for the performance or safety of unauthorized batteries, and provides no warranties for failures or damage arising out of their use. Note: If an unauthorized battery is installed, the following message will be displayed: “The battery installed is not supported by this system and will not charge. Please replace the battery with the correct Lenovo battery for this system.”...

  • Page 133: Installing Or Replacing The Micro Sim Card

    4. Insert a new battery , and then press it until it clicks into place . Ensure that the battery latch is in the locked position 5. Turn the computer over again. Connect the ac power adapter to the computer. Installing or replacing the micro SIM card Before you start, print these instructions.

  • Page 134: Replacing The Bottom Cover

    4. To install a micro SIM card, hold the new micro SIM card with the metal contact facing upward first. Ensure that the card is in the correct orientation as shown. Then, insert the new micro SIM card firmly into the slot until it clicks into place. Note: Ensure that you use a micro SIM card.

  • Page 135: Replacing The Hard Disk Drive

    3. Loosen the screws that secure the bottom cover . Then remove the bottom cover 4. Install the new bottom cover and tighten the screws 5. Reinstall the removable battery. See “Replacing the removable battery ” on page 115. 6. Turn the computer over again. Connect the ac power adapter and all cables to the computer. Replacing the hard disk drive Before you start, print these instructions.
  • Page 136 • Do not drop the storage device or subject it to physical shocks. Put the storage device on a material, such as soft cloth, that absorbs any physical shocks. • Do not apply pressure to the cover of the storage device. •...
  • Page 137 4. Disconnect the connector from the system board , and then remove the hard disk drive 5. Detach the hard disk drive cable from the hard disk drive. 6. Attatch the hard disk drive cable to the new hard disk drive. Chapter 10 Replacing devices...

  • Page 138: Replacing The M.2 Solid-State Drive

    7. Insert the new hard disk drive and pivot it downward . Ensure that the new hard disk drive is seated into place. Then, attach the connector to the system board 8. Reinstall the bottom cover. See “Replacing the bottom cover” on page 118. 9.
  • Page 139 Slot Slot label on computer Corresponding menu selection in ThinkPad Setup Slot 0 ATA HDD2 or NVMe0 ATA HDD3 or NVMe1 Slot 1 To replace the M.2 solid-state drive, do the following: 1. Turn off the computer; then disconnect the ac power adapter and all cables from the computer. Wait three to five minutes to let the computer cool.
  • Page 140 5. Remove the screw that secures the M.2 solid-state drive , and then push out the M.2 solid-state drive slightly as shown by arrow 6. Press the M.2 solid-state drive gently to pivot it up. Slide the M.2 solid-state drive out the tray as shown by arrow ThinkPad P50 User Guide...
  • Page 141 7. Slide the new M.2 solid-state drive into the tray as shown by arrow . Then move the M.2 solid-state drive slightly backward until it is fitted into place Note: Ensure that you follow the identification mark on the tray to insert the M.2 solid-state drive. 8.

  • Page 142: Replacing The Memory Module Under The Bottom Cover

    9. Slide the tray with the M.2 solid-state drive into place . If you install only one M.2 solid-state drive, install it into the slot on the left, and then reinstall the screw to secure the tray 10. Reinstall the bottom cover. See “Replacing the bottom cover” on page 118. 11.
  • Page 143 4. Open the latches on both sides of the memory slot at the same time , and then remove the memory module 5. Place the notched end of the new memory module toward the contact edge side of the memory slot. Then insert the memory module into the slot at an angle of about 20 degrees .

  • Page 144: Replacing The Coin-Cell Battery

    If the coin-cell battery is incorrectly replaced, there is danger of an explosion. The coin-cell battery contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo. • Keep the battery pack away from fire.

  • Page 145: Replacing The Keyboard

    5. Attach the connector , and then install the new coin-cell battery 6. Reinstall the bottom cover. See “Replacing the bottom cover” on page 118. 7. Reinstall the removable battery. See “Replacing the removable battery ” on page 115. 8. Turn the computer over again. Connect the ac power adapter and all cables to the computer. Replacing the keyboard Before you start, print these instructions.
  • Page 146 5. Turn the computer over and open the display. Push hard in the direction shown by arrows to unlatch the keyboard. Then, the keyboard will open up slightly 6. Pivot the keyboard slightly upward as shown by arrow until you can see the connectors on the bottom side of the keyboard.
  • Page 147 7. Put the keyboard on the palm rest and detach the connectors. Then remove the keyboard. To install the new keyboard, do the following: 1. Attach the connectors, and then turn over the keyboard. Chapter 10 Replacing devices...
  • Page 148 2. Insert the keyboard into the keyboard bezel as shown. Ensure that the front edge of the keyboard (the edge that is close to the computer display) is under the frame of the keyboard bezel. 3. Slide the keyboard as shown by the arrows. Ensure that the latches are hidden under the keyboard bezel. ThinkPad P50 User Guide...

  • Page 149: Replacing An M.2 Wireless-Wan Card

    4. Turn the computer over. Reinstall the screws to secure the keyboard in place. 5. Reinstall the bottom cover. See “Replacing the bottom cover” on page 118. 6. Reinstall the removable battery. See “Replacing the removable battery ” on page 115. 7.
  • Page 150 5. If a tool is provided with the new card to help you disconnect cables, use the tool to disconnect the cables from the old card. If no such a tool is provided, hold the cable connector with your fingers and gently disconnect each cable from the old card.
  • Page 151 8. Align the notched edge of the new wireless-WAN card with the key in the slot. Then carefully insert the card into the slot. 9. Pivot the new wireless-WAN card downward and then install the screw to secure the card in place 10.

  • Page 152: Replacing The Memory Module Under The Keyboard

    13. Reinstall the removable battery. See “Replacing the removable battery ” on page 115. 14. Turn the computer over again. Connect the ac power adapter and all cables. Replacing the memory module under the keyboard Before you start, print these instructions. Read the important safety information first. See “Important safety information”...
  • Page 153 6. Open the latches on both sides of the memory slot at the same time , and then remove the memory module 7. Place the notched end of the new memory module toward the contact edge side of the memory slot. Then insert the memory module into the slot at an angle of about 20 degrees .
  • Page 154 8. Reinstall the metal sheet into place as shown by arrow . Then reinstall the screw to secure the metal sheet 9. Reinstall the keyboard. See “Replacing the keyboard” on page 129. 10. Reinstall the bottom cover. See “Replacing the bottom cover” on page 118. 11.

  • Page 155: Chapter 11. Getting Support

    Lenovo to assist you. This section contains information about where to go for additional information about Lenovo and our products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

  • Page 156: Using Diagnostic Programs

    • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.

  • Page 157: Purchasing Additional Services

    • Installation and maintenance of network operating systems (NOS) • Installation and maintenance of application programs For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see “Warranty information” in the Safety, Warranty, and Setup Guide that comes with your computer.
  • Page 158 ThinkPad P50 User Guide...

  • Page 159: Appendix A. Supplemental Information About The Ubuntu Operating System

    The LLW also is preinstalled on the computer. To access the LLW, go to the following directory: /usr/share/doc/lenovo-doc If you cannot view the LLW either from the Web site or from your computer, contact your local Lenovo office or reseller to obtain a printed version of the LLW.
  • Page 160 – Wi-Fi Protected Access 2 - Pre Shared Key (WPA2-PSK) – WPA The following list provides information about components and features partly supported by Lenovo. Note: Depending on the model, some of the components and features might not be available on your computer.
  • Page 161 – Vertical scrolling • Micro SIM card The following list provides information about components and features that are not supported by Lenovo. Note: Depending on the model, some of the components and features might not be available on your computer.
  • Page 162 ThinkPad P50 User Guide...

  • Page 163: Appendix B. Regulatory Information

    Appendix B. Regulatory Information The latest compliance information is available at http://www.lenovo.com/compliance. Locating of the UltraConnect™ wireless antennas ThinkPad models feature a diversified antenna system built into the display for optimal reception, which enables wireless communication wherever you are. Note: Depending on the models, the wireless WAN antennas might not be available on your computer.
  • Page 164 This computer contains integrated wireless cards that operate within the guidelines identified by radio frequency (RF) safety standards and recommendations; therefore, Lenovo believes this product is safe for use by consumers. These standards and recommendations reflect the consensus of the worldwide scientific community, and result from deliberations of panels and committees of scientists, who continually review and interpret the extensive research literature.

  • Page 165: Wireless-Radio Compliance Information

    For more information about the wireless regulatory notices, refer to the Regulatory Notice shipped with the computer. If the computer is shipped without the Regulatory Notice, you can find it on the Web site at: http://www.lenovo.com/UserManuals Certification related information The following table contains information of the product name, compliance ID, and machine types.

  • Page 166: Industry Canada Class B Emission Compliance Statement

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 167: German Class B Compliance Statement

    Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Meitnerstr. 9, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.

  • Page 168: Japan Compliance Statement For Products Which Connect To The Power Mains With Rated Current Less Than Or Equal To 20 A Per Phase

    Japan notice for ac power cord The ac power cord shipped with your product can be used only for this specific product. Do not use the ac power cord for other devices. Lenovo product service information for Taiwan Eurasian compliance mark Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo.

  • Page 169: Appendix C. Weee And Recycling Statements

    Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information about recycling Lenovo products, go to http://www.lenovo.com/recycling.

  • Page 170: Recycling Information For Japan

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 171: Battery Recycling Information For Taiwan

    If the battery needs to be replaced, contact your place of purchase or contact Lenovo for service. If you need to dispose of a lithium battery, insulate it with vinyl tape, contact your place of purchase or a waste-disposal operator, and follow their instructions.

  • Page 172: Battery Recycling Information For The United States And Canada

    Disposing of battery packs from Lenovo products Your Lenovo device might contain a lithium-ion battery pack or a nickel metal hydride battery pack. You can find details on the battery pack in the product documentation. If you need to dispose of a battery pack, insulate it with vinyl tape, contact Lenovo sales, service, or your place of purchase, or a waste-disposal operator, and follow their instructions.

  • Page 173: Appendix D. Restriction Of Hazardous Substances (Rohs) Directive

    RoHS compliant as per E-Waste (Management & Handling) Rules, 2011. Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment (WEEE).

  • Page 174: China Rohs

    China RoHS ThinkPad P50 User Guide...

  • Page 175: Taiwan Rohs

    Taiwan RoHS 型號 (型式)：TP00073A, 20EN, 20EQ 設備名稱：筆記型電腦 Equipment name Type designation (Type) Appendix D. Restriction of Hazardous Substances (RoHS) Directive...
  • Page 176 ThinkPad P50 User Guide...

  • Page 177: Appendix E. Energy Star Model Information

    Windows help information on the computer. The Wake on LAN function is enabled when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in sleep mode. If you do not need to have Wake on LAN enabled while the computer is in sleep mode, you can reduce the power consumption and prolong the time in sleep mode, by disabling the setting of Wake on LAN for sleep mode.
  • Page 178 5. Clear the Allow this device to wake the computer check box. 6. Click OK. ThinkPad P50 User Guide...

  • Page 179: Appendix F. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 180: Trademarks

    This document is copyrighted by Lenovo and is not covered by any open source license, including any Linux agreement(s) which may accompany software included with this product. Lenovo may update this document at any time without notice. To obtain the most up-to-date documentation for your computer, go to: http://www.lenovo.com/UserManuals...

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