Failure To Receive Packets; Symptom; Troubleshooting Flowchart; Solution - H3C S6550XE-HI Series Troubleshooting Manual

If the number of pause frames is accumulating, you can determine that the port has sent or
received a large amount of flow control frames.
b. Verify that the incoming traffic and outgoing traffic have not exceeded the maximum traffic
processing capability of the local device and the peer device.
6. If you determine that the configurations, the peer port, and the link are correct but the issue
persists, perform the following tasks:
a. Use the display diagnostic-information command to collect the diagnostic
information.
b. Contact H3C Support.
<Sysname> display diagnostic-information
Save or display diagnostic information (Y=save, N=display)? [Y/N]:Y

Failure to receive packets

Symptom

A port is up, but it cannot receive packets.

Troubleshooting flowchart

Figure 15 Troubleshooting the failure to receive packets
A port failed to receive
packets
Display packet
statistics for the port
configuration affects
packet receiving?
No
Port and link
medium correct?
Yes
Contact the support

Solution

To resolve the issue:
1. Examine the packet statistics of the port:
Port
Yes
No
Modify port
Resolved?
configuration
Use the correct
port and link Resolved?
medium
30
Yes
No
Yes
No
End