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H3C S6550XE-HI Switch Series
Troubleshooting Guide
Document version: 6W100-20211028
Copyright © 2021 New H3C Technologies Co., Ltd. All rights reserved.
No part of this manual may be reproduced or transmitted in any form or by any means without prior written consent of New
H3C Technologies Co., Ltd.
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Troubleshooting
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Summary of Contents for H3C S6550XE-HI Series
- Page 1 No part of this manual may be reproduced or transmitted in any form or by any means without prior written consent of New H3C Technologies Co., Ltd. Except for the trademarks of New H3C Technologies Co., Ltd., any trademarks that may be mentioned in this document are the property of their respective owners.
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Page 2: Table Of Contents
Contents Introduction ···································································································· 1 General guidelines ············································································································································· 1 Collecting log and operating information ············································································································ 1 Collecting common log messages ············································································································· 2 Collecting diagnostic log messages ··········································································································· 3 Collecting operating statistics····················································································································· 3 Contacting technical support ······························································································································ 4 Troubleshooting hardware ············································································· 5 Unexpected switch reboot ··································································································································... - Page 3 Fiber port remains in down state ······················································································································ 23 Symptom ·················································································································································· 23 Troubleshooting flowchart ························································································································ 23 Solution ···················································································································································· 24 Non-H3C transceiver module ··························································································································· 25 Symptom ·················································································································································· 25 Troubleshooting flowchart ························································································································ 25 Solution ···················································································································································· 25 Transceiver module does not support digital diagnosis ··················································································· 26 Symptom ··················································································································································...
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Page 4: Introduction
Introduction This document provides information about troubleshooting common software and hardware issues with S6550XE-HI Switch Series. This document is not restricted to specific software or hardware versions. General guidelines IMPORTANT: To prevent a failure from causing loss of configuration, save the configuration each time you finish configuring a feature. -
Page 5: Collecting Common Log Messages
files from all these devices. To more easily locate log information, save log files to a separate folder for each member device and include their IRF member IDs in the folder names. Table 1 Log and operating information Category File name format Content Log messages about command executions, event occurrences, logfile.log... -
Page 6: Collecting Diagnostic Log Messages
Collecting diagnostic log messages Save the diagnostic log messages from the diagnostic log file buffer to a diagnostic log file. By default, the diagnostic log file is saved in the diagfile directory of the flash memory on each member device. <Sysname>... -
Page 7: Contacting Technical Support
Compiled Aug 24 2017 16:00:00 Contacting technical support If you cannot resolve an issue after using the troubleshooting procedures in this document, contact H3C Support. When you contact an authorized H3C support representative, be prepared to provide the following information: •... -
Page 8: Troubleshooting Hardware
Troubleshooting hardware This section provides troubleshooting information for common hardware issues. NOTE: This section describes how to troubleshoot unexpected switch reboot, power module failure, and fan tray failure. To troubleshoot transceiver modules and ports, see "Troubleshooting ports." Unexpected switch reboot Symptom The switch reboots unexpectedly when it is operating. -
Page 9: Operating Power Module Failure
CRC error has occurred or that no system software image is available, reload the system software image. The system software image is automatically set to the current system software image during the Boot ROM image running process. If the issue persists, contact H3C Support. Operating power module failure Symptom An operating power module fails. -
Page 10: Newly Installed Power Module Failure
Normal state in the new slot. If the power module remains in Fault state, replace the power module. If the issue persists, contact H3C Support. Newly installed power module failure Symptom A newly installed power module fails. -
Page 11: Solution
Normal state in the new slot. If the power module remains in Fault state, go to step 4. If the issue persists, contact H3C Support. Fan tray failure Symptom An operating fan tray or a newly installed fan tray fails. -
Page 12: Troubleshooting Flowchart
Troubleshooting flowchart Figure 4 Troubleshooting fan tray failure An operating or a newly installed fan tray failure Fan tray Remove and reinstall Resolved? in Absent state? the fan tray Fan tray Replace the fan tray Resolved? in Fault state? Contact the support Solution To resolve the issue: Display fan tray information. -
Page 13: Related Commands
If a new fan tray is not readily available, power off the switch to avoid damage caused by high temperature. If the issue persists, contact H3C Support. Related commands This section lists the commands that you might use for troubleshooting the hardware. -
Page 14: Troubleshooting Acl
ACL resources insufficiency. If this field displays 0, the ACL hardware resources are exhausted. To free hardware resources, delete unnecessary ACLs. If the issue persists, contact H3C Support. ACL application failure without an error message Symptom The system applies a packet filter or an ACL-based QoS policy to the hardware. However, the ACL... -
Page 15: Troubleshooting Flowchart
Troubleshooting flowchart Figure 6 Troubleshooting an ACL application failure Failure to apply an ACL QoS policy/packet filter Reconfigure QoS Resolved? configured correctly? policy/packet filter Reconfigure ACL Resolved? configured correctly? Contact the support Solution Choose a solution depending on the module that uses the ACL. ACL used in a QoS policy To resolve the issue when the ACL is used in a QoS policy: Verify that the QoS policy is configured correctly:... -
Page 16: Packet Loss Or Forwarding Failure
If the ACL is configured correctly, go to step 3. If the issue persists, contact H3C Support. ACL used in a packet filter To resolve the issue when the ACL is used in a packet filter: Verify that the packet filter is configured correctly. -
Page 17: Solution
Solution To resolve the issue: Identify the characteristics of the packets that are not forwarded correctly. Use a packet capture tool to identify the characteristics of the traffic, such as the IP address, MAC address, or VLAN. Make sure the characteristics are unique among traffic to be forwarded. -
Page 18: Related Commands
Classifier: count Operator: AND Rule(s) : If-match ACL 3000 Behavior: count Accounting Enable: 251 (Packets) The output shows that a total of 251 packets match ACL 3000. On Twenty-FiveGigE 2/0/1 of Device C: [Sysname-Twenty-FiveGigE2/0/1] display qos policy interface twenty-fivegige 2/0/1 Interface: Twenty-FiveGigE2/0/1 Direction: Inbound Direction: Inbound... - Page 19 Command Description display traffic behavior Displays traffic behavior configuration. user-defined...
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Page 20: Troubleshooting Irf
Troubleshooting IRF This section provides troubleshooting information for common issues with IRF. IRF fabric establishment failure Symptom An IRF fabric cannot be established. Troubleshooting flowchart Figure 9 Troubleshooting IRF fabric establishment failure IRF setup failure You cannot add Number of members fewer additional devices to the than the upper limit? IRF fabric... -
Page 21: Solution
Solution To resolve the issue: Verify that the number of member devices does not exceed 9. If you are adding a new member device to an existing IRF fabric or merging IRF fabrics, use the display irf command to identify the number of member devices in the IRF fabrics. If the total number of member devices exceeds the upper limit, the IRF setup will fail. -
Page 22: Related Commands
However, the synchronization might fail when the gap between the software versions is too large. For more information, see the release notes. If the issue persists, contact H3C Support. Related commands This section lists the commands that you might use for troubleshooting IRF. -
Page 23: Troubleshooting Ethernet Link Aggregation
Troubleshooting Ethernet link aggregation This section provides troubleshooting information for common issues with Ethernet link aggregation. Link aggregation failure Symptom Some member ports fail to be placed in Selected state, and link aggregation does not operate correctly. -
Page 24: Troubleshooting Flowchart
Troubleshooting flowchart Figure 10 Troubleshooting link aggregation failure Link aggregation failure Are all physical connections correct? Connect physical links correctly Resolved? Are all member ports up? Bring all member ports up Resolved? Set operational key/attribute Operational key/attribute configurations same configurations same as the reference Resolved? as the reference port? port... -
Page 25: Related Commands
This makes sure all member ports you assign to the aggregation group can become Selected ports. If the issue persists, contact H3C Support. Related commands This section lists the commands that you might use for troubleshooting Ethernet link aggregation. -
Page 26: Troubleshooting Ports
Troubleshooting ports This section provides troubleshooting information for common port issues. Fiber port remains in down state Symptom A fiber port (25-GE SFP28 port or 100-GE QSFP28 port) remains in down state. Troubleshooting flowchart Figure 11 Troubleshooting fiber port's failure to come up Fiber port remains in down state Speed/duplex match... -
Page 27: Solution
Execute the display transceiver diagnosis interface command to verify that all digital diagnosis parameters on transceiver modules have valid and stable values. e. If the transceiver module is not operating correctly, replace it with a H3C transceiver module that matches the fiber port. -
Page 28: Non-H3C Transceiver Module
Vendor Name : H3C Perform either of the following tasks: If the vendor name field does not display H3C, replace the transceiver module with an H3C transceiver module. If the vendor name field displays H3C, execute the display hardware internal ... -
Page 29: Transceiver Module Does Not Support Digital Diagnosis
If it is not an H3C transceiver module, replace it with an H3C transceiver module. [Sysname-probe]display hardware internal transceiver register interface twenty-fivegige 1/0/1 device a0 address 0 le 128 Twenty-FiveGigE1/0/1 transceiver device a0 register information: 0000: 0008: 0010:... -
Page 30: Troubleshooting Flowchart
Verify that the transceiver module is an H3C transceiver module: Execute the display transceiver interface command to view the vendor name of the transceiver module. If the vendor name field does not display H3C, replace the transceiver module with an H3C transceiver module. -
Page 31: Error Frames (For Example, Crc Errors) On A Port
Error frames (for example, CRC errors) on a port Symptom The output from the display interface command shows that error frames exist (for example, CRC error frames) on a port. Troubleshooting flowchart Figure 14 Troubleshooting error frames (for example, CRC errors) on a port Error frames on the port Determine the type of error frames accumulating... - Page 32 a. Use the display transceiver diagnosis interface command to view the present measured values of the digital diagnosis parameters for the transceiver module. [Sysname] display transceiver diagnosis interface twenty-fivegige 1/0/1 Twenty-FiveGigE1/0/1 transceiver diagnostic information: Current diagnostic parameters: [module] Temp.(°C) 1stTX 2ndTX 1stRX 2ndRX...
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Page 33: Failure To Receive Packets
If you determine that the configurations, the peer port, and the link are correct but the issue persists, perform the following tasks: a. Use the display diagnostic-information command to collect the diagnostic information. b. Contact H3C Support. <Sysname> display diagnostic-information Save or display diagnostic information (Y=save, N=display)? [Y/N]:Y Failure to receive packets Symptom A port is up, but it cannot receive packets. - Page 34 If the port is a fiber port, replace the transceiver module plugged into the port. If you determine that the configurations, the peer port, and the link are correct but the issue persists, perform the following tasks: a. Use the display diagnostic-information command to collect the diagnostic information. b. Contact H3C Support.
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Page 35: Failure To Send Packets
<Sysname> display diagnostic-information Save or display diagnostic information (Y=save, N=display)? [Y/N]:Y Failure to send packets Symptom A port is up, but it cannot send packets. Troubleshooting flowchart Figure 16 Troubleshooting the failure to send packets A port failed to send packets Display packet statistics for the port... -
Page 36: Related Commands
If you determine that the configurations, the peer port, and the link are correct but the issue persists, perform the following tasks: a. Use the display diagnostic-information command to collect the diagnostic information. b. Contact H3C Support. <Sysname> display diagnostic-information Save or display diagnostic information (Y=save, N=display)? [Y/N]:Y Related commands This section lists the commands that you might use for troubleshooting ports. - Page 37 Command Description aggregation groups. Displays the state of the log buffer and the log display logbuffer information in the log buffer. Displays brief spanning tree status and display stp brief statistics. Displays the current transceiver module display transceiver alarm interface alarms.
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Page 38: Troubleshooting System Management
Troubleshooting system management This section provides troubleshooting information for common system management issues. High CPU utilization Symptom The display cpu-usage command shows that the CPU utilization of the device is continuously higher than 80%. Troubleshooting flowchart Figure 17 Troubleshooting high CPU utilization High CPU utilization Identify the job with a high... - Page 39 0.0% 0.0% 0.0% [migration/1] 0.0% 0.0% 0.0% [ksoftirqd/1] 0.0% 0.0% 0.0% [watchdog/1] 0.0% 0.0% 0.0% [events/0] 0.0% 0.0% 0.0% [events/1] 0.0% 0.0% 0.0% [khelper] 0.0% 0.0% 0.0% [kblockd/0] 0.0% 0.0% 0.0% [kblockd/1] 0.0% 0.0% 0.0% [khubd] 0.0% 0.0% 0.0% [kseriod] 0.0% 0.0% 0.0%...
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Page 40: High Memory Utilization
[Sysname-probe] Use the display diagnostic-information command to collect diagnostic information. Save the information displayed in the previous steps. Contact H3C Support. High memory utilization Symptom The display memory command shows that the memory utilization of the device is higher than 60% during a period of time (typically 30 minutes). -
Page 41: Related Commands
Save the information displayed in the previous step and contact H3C Support. IMPORTANT: For quick troubleshooting, do not reboot the device before you contact H3C Support. The previous step only identifies the memory portions that have issues. Further information is required to locate the code section that has issues. -
Page 42: Troubleshooting Other Issues
Command Description display memory Displays memory usage statistics. display process cpu Displays the CPU usage statistics for jobs. display system internal kernel memory Displays memory block usage statistics. pool follow job job-id Displays the stack of a job. Troubleshooting other issues Layer 2 forwarding failure Symptom Layer 2 packet loss occurs when the switch forwards packets to a peer on the same network... -
Page 43: Troubleshooting Flowchart
Troubleshooting flowchart Figure 19 Troubleshooting Layer 2 packet loss failure Layer 2 packet loss Troubleshoot the Incoming error packets? Resolved? problem Packets filtered by Troubleshoot the Resolved? ACLs or QoS policies? problem Troubleshoot the Port blocked? Resolved? problem Locate and modify Port misconfigurations? Resolved? misconfigurations... - Page 44 In this event, you must replace the local port with a correctly operating port. − Transceiver module, fiber, or twisted pair failure—To test and resolve such a failure, replace the transceiver module, fiber, or twisted pair with a good one. b. If the issue persists, contact H3C Support.
- Page 45 When you contact H3C Support, provide the following diagnostic information if packet loss occurs on the chip port with which the interface is associated: # In probe view, execute the debug port mapping command to identify the chip port with which the interface is associated.
- Page 46 R64.xe24 R127.xe24 RPKT.xe24 RMCA.xe24 RBCA.xe24 RPOK.xe24 RBYT.xe24 21,974 +582 261/s Verify that packets are not mistakenly filtered out by ACLs: a. Examine the ACL and QoS policy configurations for packet filtering on the port, on the VLAN of the port, or globally. If packets are mistakenly filtered out, modify the ACL or QoS policy configuration.
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Page 47: Related Commands
If congestion occurs, locate and resolve the issue by referencing related congestion management documents. If the issue persists, contact H3C Support. Related commands This section lists the commands that you might use for troubleshooting Layer 2 packet loss failure. -
Page 48: Layer 3 Forwarding Failure
Command Description Displays portal configuration and portal running display portal interface state on an interface. Displays the rate limit configuration and statistics display qos lr interface on a specified interface or all the interfaces. Displays user-defined QoS policy configuration display qos policy information. -
Page 49: Troubleshooting Flowchart
Execute the display fib command to verify that the output interfaces in the FIB entries and route entries are the same. If the output interfaces are not the same, execute the reset command to clear the route entries. Then the switch can learn route entries again. If the issue persists, contact H3C Support. -
Page 50: Related Commands
Related commands This section lists the commands that you might use for troubleshooting Layer 3 forwarding failure. Command Description debugging arp packet Enables ARP packet debugging. display arp Displays ARP entries. display ip routing-table Displays information about the routing table. display mac-address Display MAC address entries display fib... -
Page 51: Fan Tray Failure
SMAC 8 IPV4_UC_PIM SMAC 8 IPV4_IGMP SMAC 8 SMAC 8 If the issue persists, contact H3C Support. When you contact H3C Support, provide diagnostic information if software-related packet loss occurred. Fan tray failure Symptom A fan tray does not operate correctly. -
Page 52: Troubleshooting Flowchart
Troubleshooting flowchart Figure 22 Flowchart for troubleshooting fan tray failure Fan tray failure Display operating state of the fan tray Is the airflow direction Reconfigure the Resolved? as configured airflow direction Is the fan tray damaged Replace the fan tray Resolved? Contact the support Solution... -
Page 53: Related Commands
If the fan tray still cannot operate correctly, check whether the fan tray is damaged. If the fan tray status is fault, replace the fan tray. If the issue persists, contact H3C Support. Related commands This section lists the commands that you might use for troubleshooting fans.
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