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4.0 WARRANTY STATEMENT AND SERVICE POLICY
4.1 Warranty Statement
WaveCom warrants its products to be free from defects in workmanship or materials for a period of two years.
The warranty begins on the date of the original shipment from WaveCom to its customer. No claim may be
allowed for expenses incurred in installation or use. No other expressed or implied warranties shall apply to
the goods sold. WaveCom is not responsible for delayed shipments, other loss beyond WaveCom's control,
or consequential damages of any kind arising in connection with the use of its products. This warranty is a
return-to-factory warranty only. During the warranty period WaveCom will at its option, replace, repair or
refund the price paid for any item which is returned for service. This warranty does not apply to units that
have been physically or environmentally abused.
4.2 Service Policies: How to Return an Item for Service:
Before returning any item for service, an R.M.A. (Returned Material Authorization) number must be assigned
by WaveCom. A unique R.M.A. number will be assigned for each item being returned. When requesting an
R.M.A. number, please be prepared to provide the model, WaveCom serial number, original invoice number,
your purchase order number and an adequate fault description. The serial number of a unit can be found on a
barcode label similar to the one pictured below. R.M.A. service is available Monday to Friday from 8:30 a.m.
to 4:30 p.m. CST (statutory holidays excepted).
To obtain an R.M.A. number you may:
Call: (306) 955-7075, press '0' for Operator, or '3' for Service Dept.
Fax: (306) 384-0086 — Attention: R.M.A. Request
Email: support@WaveCom.ca
Once an R.M.A. number has been assigned, please refer to it in all correspondence and make certain that all
applicable R.M.A. numbers are clearly marked on the outside of each package being returned. You must also
ensure that each product is shipped to WaveCom in its original shipping container (or equivalent) via Prepaid
carrier, with appropriate insurance and customs documentation (where required). WaveCom will not accept
collect shipments, damaged shipments or shipments unaccompanied by an R.M.A. number.
For items still under Warranty – Items will be returned from WaveCom Electronics Inc. to its customer via
prepaid ground carrier. The customer is responsible for any additional costs incurred, including custom
clearance and duties. Any alternate means of shipment must be requested by the customer and will be
subject to additional charges.
For items no longer under Warranty – Items will be returned from WaveCom Electronics Inc. to its
customer via prepaid ground carrier at the customer's expense. The customer is responsible for any
additional costs incurred, including custom clearance and duties. Any alternate means of shipment must be
requested by the customer and will be subject to additional charges.
Shipping Instructions will be provided by the repair center when the RMA number is sent to the
customer.
WaveCom Electronics Inc
TR2126SE Manual; ml_tr2126se_04 (May 2003)
Approved: C.H.
15
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