NEC N8151-60 User Manual page 113

No. Symptom
5 The backup process is
not performed cor-
rectly. (The backup
software does not
correctly detect the
drive.)
The backup process is
6
not performed correctly.
(An LED is flashing
and an error is dis-
played on the LCD.)
Cannot eject the data
7
cartridge.
112 Troubleshooting Checklist
Internal/
External
Internal Make sure that the backup software is
installed correctly.
External
Make sure that there is no other device on
the SCSI bus with the same SCSI ID.
Make sure that there are no software conflicts.
→ If there are incompatible device drivers
installed on the system, it may be necessary to
remove some of the drivers. Refer to the
appropriate software documentation for details.
There may be a problem at a one or more
of the following connections: SCSI cable,
connector, the terminator, etc.
→ Check the connections.
Internal Refer to the explanation of the LED and
LCD indicators (if any) in the User's Guide.
External
→ • If a cleaning request is indicated, clean
the drive and attempt the backup
process again. If the same error occurs
again, replace the data cartridge.
• If an error is indicated (ERRxx, for
example), there may be a problem with
the drive. Replace the drive.
Internal If the cartridge is not ejected even though
the automatic ejection setting is made in
External
the backup software, the backup process
may not have been performed correctly.
→ See numbers 4 through 6.
If the cartridge is not ejected even though the
EJECT button is pressed, the EJECT function
may be locked by the backup software.
→ • Exit the backup software.
• Restart the system.
• Turn the power off, and then turn it on
again.
The drive may have detected a problem and
is not allowing the cartridge to be ejected.
→ • Some drives eject the cartridge when
you press and hold the EJECT button
for a certain time (five or ten seconds).
• Restart the system.
• Turn the power off, and then turn it on
again.
The cartridge may be jammed in the drive.
(Even if you press the EJECT button longer
than the prescribed time.)
→ If a cartridge jams in a drive, the head,
drum, or various guide pins may be
damaged. Replace the drive.
Action