Withings Body Scan User Manual page 5

Troubleshooting — Withings Body Scan
If you cannot fix the problem using the following troubleshooting instructions, please contact Withings or go to: withings.com/support
Problems
Scale does not wake up when I step on it.
I'm having syncing issues with my scale.
I want to change the units of my scale (lb, kg, st lb).
Solutions
- Make sure your Withings Body Scan has enough battery life.
Recharge your scale if necessary as described in this user guide.
- Battery in sleep mode (before installation/configuration).
- Make sure that your Withings Body Scan appears in Devices
in the Withings application. If not, please install it.
- Make sure your Withings Body Scan has enough battery life.
Recharge your scale if necessary using the included USB-C power
cable. When plugged in, your Withings Body Scan will display
the percentage of battery left.
- If your Withings Body Scan is configured with Wi-Fi, make sure
your router is plugged in, that your Wi-Fi is operational and
that the scale is in range of your router.
- If necessary, reboot your scale. Press and hold the button of
your scale for 20 seconds.
- If necessary, reboot your mobile phone.
- Press the button located on the front side of your scale.
- Press the button again to make the arrow point towards
the right unit.
- Press the button once more and maintain it until the progress
bar is complete.
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