Warranty, Refunds & Returns Policy - SURF & TURF ROBUSTA Assembly Instructions Manual

Warranty & Returns
Our Robusta Instant Shelter frame is covered by a 12 month manufacturer's
warranty, starting from the date of purchase.
We keep a comprehensive list of spare parts in stock ready to ship should you
Courier charges will be applicable to any warranty claims. Proof of purchase
and photographic evidence will be required.
The canopy and side wall material is covered under the 12 months
manufacturer's warranty. This covers faults. It does not cover tears, rips or
damage caused through use, improper storage/transportation or weather.
The canopy and side walls are have been UV treated, however any material
used outside in the elements will fade over time and this comes within normal
wear and tear.
Our manufacturer's warranty cover defects and faults, it does not cover
misuse, weather damage, improper assembly and disassembly or reasonable
wear and tear.
Should you believe you have a manufacturing fault on your Instant Shelter you must:
• Contact Surf & Turf Instant Shelters immediately, either by phone or email.
• Provide photographic evidence of the fault via email
• Surf & turf Instant Shelters at our discretion, will then either repair or replace
the item if we believe it is in fact faulty.
• Delivery/collection charges are applicable to any warranty claims.
1.2 The goods must be returned to Surf & Turf within 7 working days from receipt
of delivery. We will process a full refund within 30 days following a quality
controlled inspection.
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