Sony LinkBuds YY2969 Help Manual
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Sony LinkBuds YY2969 Help Manual

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Help Guide
Wireless Stereo Headset
LinkBuds UC for Microsoft Teams
Model: YY2969
Quick Start Guide
Find your fit
Text for video
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Summary of Contents for Sony LinkBuds YY2969

  • Page 1 Help Guide Wireless Stereo Headset LinkBuds UC for Microsoft Teams Model: YY2969 Quick Start Guide Find your fit Text for video...
  • Page 2 0:00 / 1:16 To prevent burning or malfunction due to getting wet Let’s start to use Download the Microsoft Teams app to your computer in advance and launch the app. Wearing the headset 0:00 / 1:16 Connecting the headset to the USB transceiver The headset is turned on when both headset units are removed from the charging case.

  • Page 3: Related Information

    To use all functions and improved performances Update the software of the headset to the latest version. For details, refer to the following: https://www.sony.net/elesupport/ Related information Connecting with the “Sony | Headphones Connect” app Charging the headset WF-L900UC Getting started What you can do with the BLUETOOTH®...
  • Page 4 Using by connecting to a Bluetooth device How to make a wireless connection to Bluetooth devices Easy setup with app Connecting with the “Sony | Headphones Connect” app Android smartphone Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone...
  • Page 5 Using the voice assist function (Google™ app) Using the voice assist function (Siri) Using the apps What you can do with the “Sony | Headphones Connect” app Installing the “Sony | Headphones Connect” app Accessing support information from the “Sony | Headphones Connect” app...
  • Page 6 Customer support websites Troubleshooting What can I do to solve a problem? Power/Charging Unable to turn on the headset. Charging cannot be done. The available operating time is short, the battery power does not last long, the battery life of the left and right headset units is different.
  • Page 7 Specifications Specifications 5-043-395-11(1) Copyright 2022 Sony Corporation...

  • Page 8: What You Can Do With The Bluetooth® Function

    You can enjoy music wirelessly from a smartphone or music player, etc. Talking on the phone You can make and receive calls hands-free, while leaving your smartphone or mobile phone in your bag or pocket. 5-043-395-11(1) Copyright 2022 Sony Corporation...
  • Page 9 In the factory settings, when the headset is worn in your ears, you will hear the English voice guidance via the headset. You can change the language of the voice guidance and turn on/off the voice guidance using “Sony | Headphones Connect”...

  • Page 10: Checking The Package Contents

    USB Type-C® cable (USB-A to USB-C®) (approx. 20 cm (7.88 in.)) (1) Fitting supporters (XS/S/M/L/XL 2 each) M-sized fitting supporters come attached to the left and right units of the headset at the time of purchase. USB transceiver (1) Charging case (1) 5-043-395-11(1) Copyright 2022 Sony Corporation...
  • Page 11 After attaching the fitting supporter, check that there is no floating between the fitting supporter and the headset. About the instruction manual video Watch the video to find out how to change the fitting supporters and how to wear the headset in your ears. https://rd1.sony.net/help/mdr/mov0039/h_zz/...
  • Page 12 Related Topic Wearing the headset 5-043-395-11(1) Copyright 2022 Sony Corporation...

  • Page 13: Location And Function Of Parts

    Help Guide Wireless Stereo Headset LinkBuds UC for Microsoft Teams Location and function of parts Headset Fitting supporters (left, right) Tactile dot There is a tactile dot on the left unit of the headset. Driver unit parts (left, right) Microphones (left, right) Housing parts (left, right) Charging ports (left, right) (left) mark...
  • Page 14 USB AC adaptor to simultaneously charge both the headset and the charging case. USB transceiver Indicator (white/green/red) Indicates the connection status and calling status of Microsoft Teams. Related Topic About the indicator Checking the remaining battery charge 5-043-395-11(1) Copyright 2022 Sony Corporation...

  • Page 15: About The Indicator

    Help Guide Wireless Stereo Headset LinkBuds UC for Microsoft Teams About the indicator The indicator on the charging case You can check various statuses of the headset/charging case by the indicator on the charging case. : Turns on in green / : Turns on in orange / : Turns on in blue / -: Turns off Indication of the remaining battery charge...
  • Page 16 - - - - - - - (turns off) Charging status While charging the headset / While charging the charging case (lights up in orange) When the battery is fully charged when charging starts on the headset/charging case - - - - - (lights up in orange for about 1 minute, and then turns off) When the battery becomes fully charged and charging is complete - - - - - - - (turns off) During charging, when the lid of the charging case is opened or closed / When the headset is set into or removed...
  • Page 17 Related Topic Charging Checking the remaining battery charge What you can do with the “Sony | Headphones Connect” app About the voice guidance Initializing the headset to restore factory settings 5-043-395-11(1) Copyright 2022 Sony Corporation...

  • Page 18: Wearing The Headset

    Help Guide Wireless Stereo Headset LinkBuds UC for Microsoft Teams Wearing the headset About the instruction manual video Watch the video to find out how to change the fitting supporters and how to wear the headset in your ears. Text for video 0:00 / 1:16 Check the (left) and...
  • Page 19 B: Position to insert the driver unit part C: Position to support the housing part D: Position to hook the fitting supporter b: Driver unit part c: Housing part (Insert the side with the charging port into your ear) d: Fitting supporter Hold the headset with your fingers.
  • Page 20 By using the “Sony | Headphones Connect” app, you can change the setting of automatically pausing and resuming the music playback, or automatically turning off the headset.
  • Page 21 What you can do with the “Sony | Headphones Connect” app 5-043-395-11(1) Copyright 2022 Sony Corporation...
  • Page 22 Note When Service Link is turned on with the “Sony | Headphones Connect” app, use the right unit of the headset. You cannot use only the left unit of the headset.
  • Page 23 Controlling the audio device (Bluetooth connection) Functions for a phone call What you can do with the “Sony | Headphones Connect” app 5-043-395-11(1) Copyright 2022 Sony Corporation...
  • Page 24 Help Guide Wireless Stereo Headset LinkBuds UC for Microsoft Teams About wide area tap Wide area tap is a function that detects vibration around the ears with the acceleration sensors that are built into the headset and determines the tap operations. By tapping not only the headset unit but also the areas around the ears where the headset is worn, you can perform various operations such as music playback or phone calls.
  • Page 25 When tapping the headset or the area near your ear 2 or 3 times, tap it quickly with an interval of about 0.2 seconds between taps. You can change the function assignments to the right unit of the headset using the “Sony | Headphones Connect” app. Note When the headset is not worn in your ears, tap operations cannot be detected.
  • Page 26 For details on the latest specifications of Quick Access, refer to the [Services] tab of the “Sony | Headphones Connect” app. You can also assign the same service to [Double Tap] and [Triple Tap] of Quick Access.
  • Page 27 5-043-395-11(1) Copyright 2022 Sony Corporation...
  • Page 28 Help Guide Wireless Stereo Headset LinkBuds UC for Microsoft Teams Charging The headset and the charging case contain built-in lithium-ion rechargeable batteries. Use the supplied USB Type-C cable to charge the headset before use. Set the headset into the charging case. Put the left unit of the headset (the unit with the tactile dot) back into the left hole of the charging case, put the right unit of the headset back into the right hole of the charging case, insert the units until they click, and then make sure that the units are locked in the charging case.

  • Page 29: System Requirements For Battery Charge Using Usb

    It is recommended to charge in a place with an ambient temperature between 15 °C and 35 °C (59 °F - 95 °F). Efficient charging may not be possible beyond this range. If the problem persists, consult your nearest Sony dealer. If the headset is not used for a long time, the indicator (orange) on the charging case may not immediately light up when charging.
  • Page 30 Charging will not be properly completed when the charging case is connected through a USB hub. The headset and the charging case may become warm during charging or for a while after charging. However, this is not a malfunction. Related Topic About the indicator Checking the remaining battery charge 5-043-395-11(1) Copyright 2022 Sony Corporation...

  • Page 31: Available Operating Time

    Music playback time (SBC): Max. 5 hours About 90 minutes of music playback is possible after 10 minutes charging. If you make the following settings on the “Sony | Headphones Connect” app, the available operating time of the battery becomes shorter than the ones described above.

  • Page 32: Checking The Remaining Battery Charge

    Help Guide Wireless Stereo Headset LinkBuds UC for Microsoft Teams Checking the remaining battery charge You can check the remaining battery charge of the rechargeable batteries of the headset and the charging case by the following operations. If the remaining battery charge of the headset becomes low when you put the headset into your ears or while using the headset If a warning beep sounds and the voice guidance says, “Low battery”, charge the headset as soon as possible.
  • Page 33 When using only one unit of the headset, the remaining battery charge of the unit you are using is displayed. You can also check the remaining battery charge of the headset unit and the charging case with the “Sony | Headphones Connect”...

  • Page 34: Turning On The Headset

    By using the “Sony | Headphones Connect” app, you can change the setting of the headset so that it will not be turned off automatically.
  • Page 35 5-043-395-11(1) Copyright 2022 Sony Corporation...

  • Page 36: Turning Off The Headset

    To turn off the power before the headset turns off automatically, place the headset into the charging case. Hint You can also turn off the headset with the “Sony | Headphones Connect” app. Note When the remaining battery charge of the charging case is not sufficient, the charging of the headset will not start. Charge the charging case.
  • Page 37 If the computer has a USB port, connect the USB transceiver directly to the computer, and not via a USB hub. If the connection is not established between the USB transceiver and headset, remove the USB transceiver from the USB port of your computer and then insert it again. 5-043-395-11(1) Copyright 2022 Sony Corporation...
  • Page 38 Help Guide Wireless Stereo Headset LinkBuds UC for Microsoft Teams Using Microsoft Teams While using Microsoft Teams, you can use the headset to perform Microsoft Teams-related operations. Put the headset units into both ears. “Wearing the headset” to find out how to wear the headset in your ears. Launch the Microsoft Teams app on the computer with the USB transceiver plugged in and start a video call.
  • Page 39 When the headset is connected to the USB transceiver and music is playing on the computer, playback is not paused even when you receive an incoming call. When the headset is connected to the USB transceiver and Microsoft Teams is used on the computer, the volume cannot be adjusted on the “Sony | Headphones Connect” app. Related Topic Wearing the headset...
  • Page 40 Depending on the video calling application you are using, microphone settings may not be available. If this is the case, disable Speak-to-Chat using the “Sony | Headphones Connect” app. Depending on the computer or application you are using, the headset may not work properly during a video call. This may be improved by restarting the computer.
  • Page 41 When the headset is set into the charging case, the headset will turn off automatically. Remove the USB transceiver from the USB port of your computer. Related Topic Turning off the headset 5-043-395-11(1) Copyright 2022 Sony Corporation...

  • Page 42: How To Make A Wireless Connection To Bluetooth Devices

    Pairing and connecting with a Bluetooth device Connecting to a paired Android smartphone Connecting to a paired iPhone Connecting to a paired computer (Windows 10) Connecting to a paired computer (Mac) Connecting to a paired Bluetooth device 5-043-395-11(1) Copyright 2022 Sony Corporation...
  • Page 43 Connecting with the “Sony | Headphones Connect” app Launch the “Sony | Headphones Connect” app on your Android smartphone/iPhone to connect the headset to a smartphone or iPhone. For more details, refer to the “Sony | Headphones Connect” app help guide.

  • Page 44: Pairing And Connecting With An Android Smartphone

    Help Guide Wireless Stereo Headset LinkBuds UC for Microsoft Teams Pairing and connecting with an Android smartphone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 45 The indicator (blue) on the charging case repeatedly flashes slowly twice in a row and the headset goes into pairing mode. You can remove the headset from the charging case after entering pairing mode. When you put the headset units into both ears, you will hear a notification sound and the voice guidance say “Pairing”, from both headset units at the same time.
  • Page 46 About the instruction manual video Watch the video to find out how to perform the pairing for the first time. https://rd1.sony.net/help/mdr/mov0050/h_zz/ Hint The operation above is an example. For more details, refer to the operating instructions supplied with the Android smartphone.
  • Page 47 5-043-395-11(1) Copyright 2022 Sony Corporation...

  • Page 48: Connecting To A Paired Android Smartphone

    Help Guide Wireless Stereo Headset LinkBuds UC for Microsoft Teams Connecting to a paired Android smartphone Unlock the screen of the Android smartphone if it is locked. Remove the headset from the charging case. The headset turns on automatically. Put the headset units into both ears. When the headset has automatically connected to the last connected device, you will hear a notification sound from both headset units (or from the headset unit you are wearing) at the same time.
  • Page 49 Using only one unit of the headset How to make a wireless connection to Bluetooth devices Pairing and connecting with an Android smartphone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-043-395-11(1) Copyright 2022 Sony Corporation...

  • Page 50: Pairing And Connecting With An Iphone

    Help Guide Wireless Stereo Headset LinkBuds UC for Microsoft Teams Pairing and connecting with an iPhone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 51 The indicator (blue) on the charging case repeatedly flashes slowly twice in a row and the headset goes into pairing mode. You can remove the headset from the charging case after entering pairing mode. When you put the headset units into both ears, you will hear a notification sound and the voice guidance say “Pairing”, from both headset units at the same time.
  • Page 52 How to make a wireless connection to Bluetooth devices Connecting to a paired iPhone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-043-395-11(1) Copyright 2022 Sony Corporation...

  • Page 53: Connecting To A Paired Iphone

    Help Guide Wireless Stereo Headset LinkBuds UC for Microsoft Teams Connecting to a paired iPhone Unlock the screen of the iPhone if it is locked. Remove the headset from the charging case. The headset turns on automatically. Put the headset units into both ears. When the headset has automatically connected to the last connected device, you will hear a notification sound from both headset units (or from the headset unit you are wearing) at the same time.
  • Page 54 Using only one unit of the headset How to make a wireless connection to Bluetooth devices Pairing and connecting with an iPhone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-043-395-11(1) Copyright 2022 Sony Corporation...

  • Page 55: Pairing And Connecting With A Computer (Windows® 10)

    Help Guide Wireless Stereo Headset LinkBuds UC for Microsoft Teams Pairing and connecting with a computer (Windows® 10) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 56 Press and hold the pairing button of the charging case for about 5 seconds or more. The indicator (blue) on the charging case repeatedly flashes slowly twice in a row and the headset goes into pairing mode. You can remove the headset from the charging case after entering pairing mode. When you put the headset units into both ears, you will hear a notification sound and the voice guidance say “Pairing”, from both headset units at the same time.
  • Page 57 Click the [Bluetooth & other devices] tab, click the [Bluetooth] switch to turn on the Bluetooth function, then click [Add Bluetooth or other device]. Click [Bluetooth]. Click [LinkBuds UC].
  • Page 58 If Passkey input is required, input “0000”. The headset and computer are paired and connected with each other. When the headset is stored in the charging case, the indicator (blue) on the charging case flashes slowly for about 5 seconds. When you are wearing the headset, you will hear a notification sound from both headset units at the same time.
  • Page 59 Connecting to a paired computer (Windows 10) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Connecting the headset to the USB transceiver Initializing the headset to restore factory settings 5-043-395-11(1) Copyright 2022 Sony Corporation...
  • Page 60 Help Guide Wireless Stereo Headset LinkBuds UC for Microsoft Teams Pairing and connecting with a computer (Mac) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 61 By closing the lid once, the headset units are straightened and locked in place, even if they were not locked in the charging case before. Hold the charging case in your hand and press the lid open button to open the lid. Press and hold the pairing button of the charging case for about 5 seconds or more.
  • Page 62 Select [LinkBuds UC] of the [Bluetooth] screen and click [Connect]. If Passkey input is required, input “0000”. The headset and computer are paired and connected with each other. When the headset is stored in the charging case, the indicator (blue) on the charging case flashes slowly for about 5 seconds.
  • Page 63 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Mac) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Connecting the headset to the USB transceiver Initializing the headset to restore factory settings 5-043-395-11(1) Copyright 2022 Sony Corporation...

  • Page 64: Connecting To A Paired Computer (Windows 10)

    Help Guide Wireless Stereo Headset LinkBuds UC for Microsoft Teams Connecting to a paired computer (Windows 10) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 65 If [Headphones (LinkBuds UC Stereo)] is not displayed on the drop-down menu, click [Sound Control Panel] and then right-click on the [Playback] tab screen of [Sound] to check [Show Disconnected Devices]. Select [Connect] from the displayed menu.
  • Page 66 The connection is established. You will hear a notification sound from both headset units (or from the headset unit you are wearing) at the same time. Hint...
  • Page 67 Using only one unit of the headset How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows® 10) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-043-395-11(1) Copyright 2022 Sony Corporation...
  • Page 68 Help Guide Wireless Stereo Headset LinkBuds UC for Microsoft Teams Connecting to a paired computer (Mac) Compatible OS macOS (version 11 or later) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 69 Click [LinkBuds UC] on the [Bluetooth] screen while pressing the computer Control button and select [Connect] from the pop-up menu. The connection is established. You will hear a notification sound from both headset units (or from the headset unit you are wearing) at the same time. Hint The operation above is an example.
  • Page 70 Disconnecting Bluetooth connection (after use) 5-043-395-11(1) Copyright 2022 Sony Corporation...

  • Page 71: Pairing And Connecting With A Bluetooth Device

    Help Guide Wireless Stereo Headset LinkBuds UC for Microsoft Teams Pairing and connecting with a Bluetooth device The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 72 The indicator (blue) on the charging case repeatedly flashes slowly twice in a row and the headset goes into pairing mode. You can remove the headset from the charging case after entering pairing mode. When you put the headset units into both ears, you will hear a notification sound and the voice guidance say “Pairing”, from both headset units at the same time.
  • Page 73 How to make a wireless connection to Bluetooth devices Connecting to a paired Bluetooth device Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-043-395-11(1) Copyright 2022 Sony Corporation...

  • Page 74: Connecting To A Paired Bluetooth Device

    Help Guide Wireless Stereo Headset LinkBuds UC for Microsoft Teams Connecting to a paired Bluetooth device Remove the headset from the charging case. The headset turns on automatically. Put the headset units into both ears. When the headset has automatically connected to the last connected device, you will hear a notification sound from both headset units (or from the headset unit you are wearing) at the same time.
  • Page 75 Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-043-395-11(1) Copyright 2022 Sony Corporation...
  • Page 76 In the factory settings, you cannot adjust the volume with the headset. When using the headset without the functions of the headset changed to [Volume Control] on the “Sony | Headphones Connect” app, adjust the volume on the connected device. The volume can also be adjusted on the “Sony | Headphones Connect”...
  • Page 77 Wearing the headset Using only one unit of the headset How to make a wireless connection to Bluetooth devices Controlling the audio device (Bluetooth connection) 5-043-395-11(1) Copyright 2022 Sony Corporation...

  • Page 78: Controlling The Audio Device (Bluetooth Connection)

    0.2 seconds between taps). If the function of the right unit of the headset is changed to [Volume Control] with the “Sony | Headphones Connect” app, you can use the right unit of the headset to perform the following operations.
  • Page 79 In the factory settings, you cannot adjust the volume with the headset. When using the headset without the functions of the headset changed to [Volume Control] on the “Sony | Headphones Connect” app, adjust the volume on the connected device. The volume can also be adjusted on the “Sony | Headphones Connect”...

  • Page 80: Disconnecting Bluetooth Connection (After Use)

    When the headset is set into the charging case, the headset will turn off automatically. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Turning off the headset 5-043-395-11(1) Copyright 2022 Sony Corporation...
  • Page 81 When both units of the headset are removed while the wearing detection automatic power off function is enabled When you use the “Sony | Headphones Connect” app, you can change the sensitivity of the automatic audio detection and change the time until the Speak-to-Chat mode ends, in addition to the mode to switch between enabling and disabling. In the factory settings, the time until the mode ends is set to about 15 seconds.
  • Page 82 If this is the case, speech detection may be improved by speaking more slowly or in a louder voice, making sure the headset is in the correct position, turning down any music playing, or setting Speak-to-Chat to “H Sensitivity”. Related Topic What you can do with the “Sony | Headphones Connect” app 5-043-395-11(1) Copyright 2022 Sony Corporation...
  • Page 83 About the sound quality mode The following 2 sound quality modes during Bluetooth playback can be selected. You can switch the settings and check the sound quality mode with the “Sony | Headphones Connect” app. Priority on sound quality: Prioritizes the sound quality.

  • Page 84: Supported Codecs

    If the connected device supports a codec of higher sound quality than SBC, you may need to set the device beforehand to enjoy music with the desired codec from the supported codecs. Refer to the operating instructions supplied with the device regarding setting the codec. Related Topic About the sound quality mode 5-043-395-11(1) Copyright 2022 Sony Corporation...
  • Page 85 Sound sources compressed by streaming playback, MP3, Bluetooth transmission codec, etc. are played with natural and expansive sound. The DSEE function can be set up on the “Sony | Headphones Connect” app, and is only available when connected to the headset via Bluetooth connection.

  • Page 86: Receiving A Call

    Help Guide Wireless Stereo Headset LinkBuds UC for Microsoft Teams Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 87 In the factory settings, you cannot adjust the volume with the headset. When using the headset without the functions of the headset changed to [Volume Control] on the “Sony | Headphones Connect” app, adjust the volume on the connected device. The volume can also be adjusted on the “Sony | Headphones Connect”...

  • Page 88: Making A Call

    Help Guide Wireless Stereo Headset LinkBuds UC for Microsoft Teams Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 89 In the factory settings, you cannot adjust the volume with the headset. When using the headset without the functions of the headset changed to [Volume Control] on the “Sony | Headphones Connect” app, adjust the volume on the connected device. The volume can also be adjusted on the “Sony | Headphones Connect”...

  • Page 90: Functions For A Phone Call

    Help Guide Wireless Stereo Headset LinkBuds UC for Microsoft Teams Functions for a phone call The functions available during a call may vary depending on the profile supported by your smartphone or mobile phone. In addition, even if the profile is the same, the available functions may vary depending on the smartphone or mobile phone.
  • Page 91 Tap the headset or the area near your ear twice quickly (with an interval of about 0.2 seconds between taps) to finish a call. Related Topic Using only one unit of the headset Receiving a call Making a call Using Microsoft Teams 5-043-395-11(1) Copyright 2022 Sony Corporation...
  • Page 92 When the headset is set into the charging case, the headset will turn off automatically. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Turning off the headset 5-043-395-11(1) Copyright 2022 Sony Corporation...
  • Page 93 Put the headset units into your ears and connect the headset to the Android smartphone via Bluetooth connection. Set the function of the right unit of the headset as [Voice Assist Function] with the “Sony | Headphones Connect” app. For details on the “Sony | Headphones Connect” app, refer to the following URL.
  • Page 94 The Google app cannot be activated when you say “Ok Google” even when the Android smartphone’s “Ok Google” setting is on. The Google app may not be activated depending on specifications of the smartphone or application version. The Google app does not work when connected to a device not compatible with the voice assist function. 5-043-395-11(1) Copyright 2022 Sony Corporation...

  • Page 95: Using The Voice Assist Function (Siri)

    Note: For details on Siri, refer to the operating instructions or support website of the iPhone. Put the headset units into your ears and connect the headset to the iPhone via Bluetooth connection. Set the function of the right unit of the headset as [Voice Assist Function] with the “Sony | Headphones Connect” app.
  • Page 96 Note Siri cannot be activated when you say “Hey Siri” even when the iPhone’s “Hey Siri” setting is on. Siri may not be activated depending on specifications of the smartphone or application version. 5-043-395-11(1) Copyright 2022 Sony Corporation...
  • Page 97 For details on the “Sony | Headphones Connect” app, refer to the following URL. https://rd1.sony.net/help/mdr/hpc/h_zz/ Hint The operation of the “Sony | Headphones Connect” app differs depending on the audio device. The app specifications and screen design may change without prior notice. Related Topic Installing the “Sony | Headphones Connect”...
  • Page 98 About wide area tap About the sound quality mode Wearing the headset Supported codecs Checking the remaining battery charge About the DSEE function Speaking with someone while wearing the headset (Speak-to-Chat) 5-043-395-11(1) Copyright 2022 Sony Corporation...
  • Page 99 LinkBuds UC for Microsoft Teams Installing the “Sony | Headphones Connect” app Download the “Sony | Headphones Connect” app from the Google Play store or App Store, and install the app on your smartphone. For details on the “Sony | Headphones Connect” app, refer to the following URL.
  • Page 100 LinkBuds UC for Microsoft Teams Accessing support information from the “Sony | Headphones Connect” app You can access the latest support information from the “Sony | Headphones Connect” app. Select [Help] on the “Sony | Headphones Connect” app screen. The [Headphones Connect Help] screen appears and support information is displayed.
  • Page 101 Services that can be linked as of May 19, 2022 are listed. For details on the latest services and experiences you can have by linking, refer to the [Services] tab of the “Sony | Headphones Connect” app.
  • Page 102 Help Guide Wireless Stereo Headset LinkBuds UC for Microsoft Teams How to keep the software up-to-date (for comfortable use of the headset) Install the latest headset software to enjoy new functions or to resolve a certain number of issues with the headset. Always use the headset with the latest software installed.
  • Page 103 5-043-395-11(1) Copyright 2022 Sony Corporation...
  • Page 104 Bluetooth wireless technology. However, depending on the configured settings and other factors, this security may not be sufficient. Be careful when communicating using Bluetooth wireless technology. Sony shall assume no responsibility for any damages or loss resulting from information leaks that occur when using Bluetooth communications.

  • Page 105: Other Notes

    If water or foreign matter enters the headset, it may result in fire or electric shock. If water or foreign matter enters the headset, stop use immediately and consult your nearest Sony dealer. In particular, be careful in the following cases.
  • Page 106 Help Guide Wireless Stereo Headset LinkBuds UC for Microsoft Teams When you have finished using the headset When you have finished using the headset, be sure to set the headset into the charging case. Put the left unit of the headset (the unit with the tactile dot) back into the left hole of the charging case, put the right unit of the headset back into the right hole of the charging case, insert the units until they click, and then make sure that the units are locked in the charging case.
  • Page 107 Turn the sound output part downward and gently tap it about 10 times on a dry cloth, etc. to remove any water collected inside. Turn the microphone part downward and gently tap it about 5 times on a dry cloth, etc. to remove any water collected inside. Leave the headset to dry in room temperature. 5-043-395-11(1) Copyright 2022 Sony Corporation...
  • Page 108 Help Guide Wireless Stereo Headset LinkBuds UC for Microsoft Teams To prevent burning or malfunction due to getting wet Be sure to clean after use Charging with liquid such as water or sweat or foreign objects such as dust attached to the USB Type-C port of the charging case or charging port of the headset may cause an accident such as burns or serious wounds due to fire, electrocution, heat generation, smoke, or ignition.
  • Page 109 5-043-395-11(1) Copyright 2022 Sony Corporation...
  • Page 110 The water resistant performance of the headset is based on measurements performed by Sony under the conditions described above. Note that malfunctions resulting from water immersion caused by customer misuse are not covered by the warranty.
  • Page 111 When the charging ports of the headset or charging case get dirty, wipe them clean with a soft dry cloth. Do not wash pants or shirts with the headset units left in the pockets. If the headset is cracked or deformed, refrain from using the headset near water, or contact your nearest Sony dealer.
  • Page 112 5-043-395-11(1) Copyright 2022 Sony Corporation...
  • Page 113 LinkBuds UC for Microsoft Teams Licenses This product contains software that Sony uses under a licensing agreement with the owner of its copyright. We are obligated to announce the contents of the agreement to customers under requirement by the owner of copyright for the software.
  • Page 114 USB Type-C® and USB-C® are registered trademarks of USB Implementers Forum. DSEE is a trademark or registered trademark of Sony Group Corporation or its affiliates. All other trademarks and registered trademarks are trademarks or registered trademarks of their respective holders.

  • Page 115: Customer Support Websites

    Help Guide Wireless Stereo Headset LinkBuds UC for Microsoft Teams Customer support websites For customers in the USA and Canada: https://www.sony.com/am/support 5-043-395-11(1) Copyright 2022 Sony Corporation...

  • Page 116: What Can I Do To Solve A Problem

    This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. Look up information on the issue on the customer support website. If the operations above do not work, consult your nearest Sony dealer. Related Topic...
  • Page 117 When Service Link is turned on with the “Sony | Headphones Connect” app, use the right unit of the headset. You cannot use only the left unit of the headset.

  • Page 118: Charging Cannot Be Done

    There may be a problem with the USB port of the connected computer. Try connecting to another USB port on the computer if one is available. Update the OS of the computer. Related Topic Charging Replacing the fitting supporters Resetting the headset Initializing the headset to restore factory settings 5-043-395-11(1) Copyright 2022 Sony Corporation...
  • Page 119 Be sure to close the lid of the charging case to prevent the battery of the charging case from being consumed. When talking on the phone, the available operating time of the battery is shorter than when playing music. Related Topic Available operating time 5-043-395-11(1) Copyright 2022 Sony Corporation...

  • Page 120: Charging Time Is Too Long

    Efficient charging may not be possible beyond this range. When using a commercially available USB AC adaptor, use one capable of supplying an output current of 0.5 A (500 mA) or more. Related Topic Charging 5-043-395-11(1) Copyright 2022 Sony Corporation...
  • Page 121 Restart the music app or video app. When there is no sound on only one side When Service Link is turned on with the “Sony | Headphones Connect” app, use the right unit of the headset. You cannot use only the left unit of the headset.

  • Page 122: Low Sound Level

    In that case, turn up the volume of both the headset and the connected device. If the sound is still low even after adjusting the volume on the connected device, adjust the volume with the “Sony | Headphones Connect” app.

  • Page 123: Low Sound Quality

    If the sound quality does not improve after a few seconds, use the computer to establish an A2DP connection. As for the operations on your computer, refer to the operating instructions supplied with the computer. Related Topic Wearing the headset 5-043-395-11(1) Copyright 2022 Sony Corporation...
  • Page 124 Set the headset into the charging case and close the lid of the charging case, and then remove the headset from the charging case to connect the headset to the Bluetooth device. Turning off Service Link on the “Sony | Headphones Connect” app may reduce the amount of audio dropout. Reset the headset.
  • Page 125 You may be able to resolve some issues by setting the headset into the charging case. Reset the headset. Initialize the headset, and pair the headset and the device again. Related Topic When you have finished using the headset Resetting the headset Initializing the headset to restore factory settings 5-043-395-11(1) Copyright 2022 Sony Corporation...
  • Page 126 You cannot operate the headset when you are not wearing the headset. Put the headset into your ears to operate. If wide area tap is turned on (default setting) on the “Sony | Headphones Connect” app and the headset is having difficulty detecting tap operations, it may respond if you change the tap strength or where you tap.
  • Page 127 Connect the headset to the USB transceiver again. Reset the headset. Initialize the headset and reconnect to the USB transceiver. Related Topic Connecting the headset to the USB transceiver Resetting the headset Initializing the headset to restore factory settings 5-043-395-11(1) Copyright 2022 Sony Corporation...
  • Page 128 Initialize the headset, and pair the headset and the device again. Related Topic How to make a wireless connection to Bluetooth devices Replacing the fitting supporters Resetting the headset Initializing the headset to restore factory settings 5-043-395-11(1) Copyright 2022 Sony Corporation...

  • Page 129: Unable To Make A Bluetooth Connection

    Reset the headset. Initialize the headset, and pair the headset and the device again. Related Topic How to make a wireless connection to Bluetooth devices Resetting the headset Initializing the headset to restore factory settings 5-043-395-11(1) Copyright 2022 Sony Corporation...
  • Page 130 You cannot operate the headset when you are not wearing the headset. Put the headset into your ears to operate. When you change the assignment of the functions to the left and right units of the headset with the “Sony | Headphones Connect”...
  • Page 131 Initialize the headset, and pair the headset and the device again. Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Making a call Wearing the headset Resetting the headset Initializing the headset to restore factory settings 5-043-395-11(1) Copyright 2022 Sony Corporation...
  • Page 132 If the headset is frequently not working properly, this may be improved by using the “Sony | Headphones Connect” app to turn wide area tap off and switch to headset tap instead.
  • Page 133 Check that you are wearing the headset properly in your ears. If you wear the headset for a long time, your ears may start hurting. Use the headset while taking breaks periodically. Related Topic Replacing the fitting supporters Wearing the headset 5-043-395-11(1) Copyright 2022 Sony Corporation...

  • Page 134: Resetting The Headset

    Help Guide Wireless Stereo Headset LinkBuds UC for Microsoft Teams Resetting the headset If the headset cannot be turned on or cannot be operated even when it is turned on, reset the headset. Reset one of the headset units at a time. Set one of the headset units into the charging case.
  • Page 135 If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings. About the instruction manual video Watch the video to find out how to reset. https://rd1.sony.net/help/mdr/mov0036/h_zz/ Related Topic Initializing the headset to restore factory settings 5-043-395-11(1) Copyright 2022 Sony Corporation...

  • Page 136: Initializing The Headset To Restore Factory Settings

    Help Guide Wireless Stereo Headset LinkBuds UC for Microsoft Teams Initializing the headset to restore factory settings If the headset does not operate correctly even after resetting, initialize the headset. Set the headset into the charging case. Put the left unit of the headset (the unit with the tactile dot) back into the left hole of the charging case, put the right unit of the headset back into the right hole of the charging case, insert the units until they click, and then make sure that the units are locked in the charging case.
  • Page 137 This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the connected device and then pair them again. If the headset does not operate correctly even after initializing, consult your nearest Sony dealer. About the instruction manual video Watch the video to find out how to initialize.
  • Page 138 5-043-395-11(1) Copyright 2022 Sony Corporation...

  • Page 139: Communication Specification

    Help Guide Wireless Stereo Headset LinkBuds UC for Microsoft Teams Specifications Headset Power source: DC 3.85 V: Built-in lithium-ion rechargeable battery DC 5 V: When charged using USB Operating temperature: 0 °C to 40 °C (32 °F to 104 °F) Charging time: Approx.
  • Page 140 8 Plus iPhone 8 iPhone 7 Plus iPhone 7 iPhone SE iPhone 6s Plus iPhone 6s iPhone 6 Plus iPhone 6 iPhone 5s iPod touch (7th generation) iPod touch (6th generation) (As of September 2022) 5-043-395-11(1) Copyright 2022 Sony Corporation...
  • Page 141 Help Guide Wireless Stereo Headset LinkBuds UC for Microsoft Teams Text for video on how to wear the headset This page uses text to describe the names and shapes of the LinkBuds UC for Microsoft Teams parts and the contents of the video on how to wear your LinkBuds UC for Microsoft Teams.
  • Page 142 Make sure the thin protrusion is properly inserted through the opening. After replacing the fitting supporter, lightly tug on the semicircular part and check that it does not budge. Finally, the Sony logo appears, and the video ends. 5-043-395-11(1) Copyright 2022 Sony Corporation...

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