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Problem
Heater produces un-
wanted odors.
Heater produces a whis-
tling noise when burner
is lit.
Heater produces a click-
ing/ticking noise just after
burner is lit or shut off.
White powder residue
forming within burner
box or on adjacent walls
or furniture.
Heater shuts off in use
(ODS operates).
Gas odor exists even
when control knob is in
OFF position.
Moisture/condensation
noticed on windows.
You may have further questions about installation, operation, or troubleshooting. If so, contact
Bluegrass Living at 1-866-762-4050.
When calling, please have your model and serial numbers of your heater ready.
26
TROUBLESHOOTING
Possible Cause
1. Heater is burning vapors from
paint, hair spray, glues, etc. See
IMPORTANT statement, page 23.
2. Gas leak. See Warning State-
ment at the top of page 23.
3. Low fuel supply (propane
gas only).
1. Turning control knob to high
(5) position when burner is
cold.
2. Air in gas line.
3. Air passageways on heater
are blocked.
4. Dirty or partially clogged
burner orifice.
1. Metal is expanding while
heating or contracting while
cooling.
1. When heated, the vapors
from furniture polish, wax,
carpet cleaners, etc., turn
into white powder residue.
1. Not enough fresh air is avail-
able.
2. Low line pressure.
3. ODS/pilot is partially clogged.
1. Gas leak. See Warning
Statement at top of page 23.
2. Control valve is defective.
1. Not enough combustion/
ventilation air.
TECHNICAL SERVICE
www.bluegrassliving.com
Corrective Action
1. Ventilate room. Stop using
odor causing products while
heater is running.
2. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 16).
3. Refill supply tank (Propane
models).
1. Turn control knob to low (1)
position and let warm up for
a minute.
2. Operate burner until air is re-
moved from line. Have gas line
checked by local gas supplier.
3 Observe minimum installation
clearances (Figure 4, page 9).
4 Clean burner (see Care and
Maintenance, page 22) or
replace burner orifice.
1. This is common with most
heaters. If noise is exces-
sive, contact qualified ser-
vice technician.
1. Turn heater off when using
furniture polish, wax, carpet
cleaner or similar products.
1. Open window and/or door for
ventilation.
2. Contact local gas supplier.
3. Clean ODS/pilot (see Care
and Maintenance, page 22).
1. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 16).
2. Replace control valve.
1. Refer to Air for Combus-
tion and Ventilation require-
ments, page 7.
200470-01A
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