Characters are missing or unexpected
Like other printers, your printer cannot print on the extreme edges of the paper. Your margins must
fall within these settings:
Margin:
Minimum setting:
Left and right
• 6.35 mm (0.25 in.) for U.S. Letter, U.S. Legal, Banner Letter,
• 3.175 mm (0.125 in.) for envelopes
• 3.37 mm (0.13 in.) for most paper sizes
Top
• 1.7 mm (0.067 in.)
Bottom
• 12.7 mm (0.5 in.) for black print jobs
• 19 mm (0.75 in.) recommended for color print jobs
Printed characters are improperly formed or misaligned
•
Cancel all print jobs and print your job again. To cancel all print jobs:
a
Click Start
b
Double-click your printer icon.
c
Select the document you want to cancel.
d
From the Document menu, click Cancel.
•
Repeat steps c through d for all the documents you want to cancel.
•
Align the print cartridges. For help, see "Aligning the print cartridges" on page 45.
•
Clean the print cartridge nozzles and contacts. For help, see "Improving print quality" on
page 45.
Colors on the printout differ from the colors on the screen
•
A cartridge may be low on ink. Check the ink levels in the Lexmark Solution Center. For help,
see "Lexmark Solution Center" on page 8.
•
Use a different paper brand. Each paper brand accepts ink differently and prints with color
variations.
Select Natural Color as the document color:
1
With your document open, click File
The Print dialog box appears.
2
From the Print dialog box, click Properties, Preferences, or Options.
3
Click Options
and custom paper sizes
Settings
Printers.
Quality Options.
Solving print quality problems
Print.
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