Troubleshooting; Additional Assistance - Konica Minolta Magicolor 3300 Installation Manual

Symptom
The printer
is not
receiving
data from
the com-
puter.
(The Data
indicator
doesn't blink
after a file is
sent.)
The printer is
printing
codes or not
printing at all
when in ESP
mode.
Error
message is
displayed.
Printouts
seem faded
on one side
of the page.
The colors
appear to be
misregis-
tered.

Additional Assistance

If you've followed all of the instructions and still have problems you can't
solve, refer to the User's Guide for more detailed instructions. For information
on how to contact the KONICA MINOLTA office closest to you, check:
The Service & Support Guide (on the Documentation CD-ROM). This
guide lists sources of service and support for many areas of the world.
For the most current information, check www.konicaminolta.net/printer/

Troubleshooting

Cause
The printer is not on line. Put the printer on line and verify
The emulation has been
changed from ESP to an
emulation that doesn't
match the file you are
sending.
The port setting is
incorrect.
The printer emulation is
not correct.
Your ESP timeout is too
short.
A unit or tray is not cor-
rectly installed.
The media is jammed.
A problem occurred inside
the printer.
The printer is not on a
level enough surface.
The side-to-side color
registration was not
adjusted after the printer
was installed.
Solution
that the message window displays
IDLE.
Change the emulation back to ESP
(Administration/Emulations/ESP
Default menu). For information
about the ESP mode, refer to the
Crown Books.
For Ethernet or parallel
connections, set the port to
Enabled.
Reconfigure the port to the specific
printer emulation of the file you are
trying to print.
If a PostScript file prints PostScript
statements while the printer is in
ESP mode, increase the ESP
timeout in the Administration/
Communications/Timeouts/ESP
Timeout menu.
Handle the message according to
the message display.
Level the printer surface. It should
not exceed ±5° slant in any
direction.
Adjust the registration in the
Administration/Engine/Registration
menu on the control panel. Refer to
"Color Registration" on page 26.
25