Problem Solving; Hardware Troubleshooting - Keyspan USB Serial Adapter version 2.0 User Manual

Keyspan USB Serial Adapter Software v2.x for Mac OS X User Manual

6.1 - Problem Solving

If you are having problems with your Keyspan USB to Serial Adapter in Mac OS X, please
read the following instructions to assist you in troubleshooting your Keyspan adapter.

Hardware Troubleshooting

Step 1
-
Use the Keyspan Serial Assistant
Launch the Keyspan Serial Assistant application. When you open the Keyspan Serial Assis-
tant application, you should see your Keyspan adapter in the list of available adapters.
If you do not see your adapter, please contact Keyspan Technical Support for further assistance.
Otherwise, skip ahead to Step 2.
Software/Serial Device Troubleshooting
Step 2
-
Is Your Serial Device Mac OS X Compatible
Check to make certain that your serial device is compatible with Mac OS X.
If your device is not compatible with Mac OS X, please read the 'classic' Mac OS Serial Ports
& Serial Devices section in this manual for more information.
If your device is compatible with Mac OS X, please proceed to Step 3.
Step 3
-
Check The Physical Connections
Make certain that your serial device is powered on and is properly connected to the Keyspan Se-
rial Adapter.
Proceed to Step 4 ...
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