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8.7 Device Info
We recommend ticking LBS filtering under
Device info
By clicking on the pencil,
the form is activated and
further entries can be
made or changed.
9. FAQ
9.FAQs
FAQ
Tracker won't turn on
No GPRS signal
(green LED does not flash)
No GPS
(blue LED does not flash)
No response to an SMS command
No alarms
SMS position is OK, APP and web
platform are not working
The positioning is very imprecise
measure
Charge the battery.
Press on the paw until the LEDs light up
Is the SIM card installed correctly?
APN is missing ( see Paragraph 6.)?
Is the pin code deactivated?
Insert the SIM card into your cell phone and test whether
the Internet works.
Is there a network?
You need an unobstructed view of the sky, possibly
change your location
•
Check SIM card
•
Is the tracker turned on?
•
Does the tracker have a connection to the mobile
network?
The admin or SOS phone number is incorrect or not yet
created.
Check the APN number setting as described under point 5
No GPS signal, the tracker switches to LBS positioning,
which is often very inaccurate. We recommend
deactivating LBS in the APP under the Device Info button
(see page 11)
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