Whirlpool W11555816B Use And Care Manual page 21

In the U.S.A.
WARNING
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help –
If you experience
Washer not performing as expected (cont.)
Washer won't run or fill,
washer stops working,
or wash light remains
on (indicating that the
washer was unable to fill
appropriately) (cont.)
Washer not draining/
spinning, loads are
still wet, or spin light
remains on (indicating
that the washer was
unable to pump out
water within 10 minutes)
Water level seems too
low, or the washer
appears to not fill
completely
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
Possible Causes
Check proper electrical supply.
Normal washer operation.
Washer may be tightly packed.
Washer may be tightly packed.
Small items may have been caught
in pump or between basket and
tub, which can slow draining.
Used a cycle with a low spin
speed.
The washer may be tightly packed
or unbalanced.
Check plumbing for correct drain
hose installation. Drain hose
extends into standpipe farther
than 4.5" (114 mm).
Too much detergent causing
suds to slow or stop draining and
spinning.
The top of the agitator is much
higher than the highest water level.
TROUBLESHOOTING – WASHER (CONT.)
In Canada
Electrical Shock Hazard
Plug into a grounded 4 prong outlet.
Failure to do so can result in death or
electrical shock.
Plug into a grounded outlet or reconnect power.
Do not use an extension cord.
Ensure there is power to outlet.
Reset a tripped circuit breaker. Replace any blown fuses.
NOTE: If problems continue, contact an electrician.
Lid must be closed for washer to run.
Washer will pause during certain phases of cycle. Do not interrupt
cycle.
Remove several items and rearrange load evenly in basket. Close lid
and press the START/PAUSE button.
Remove several items and rearrange load evenly in basket. Close lid
and press the START/PAUSE button.
Do not add more water to the washer.
Empty pockets and use garment bags for small items.
Cycles with lower spin speeds remove less water than cycles
with high spin speeds. Use the recommended cycle/spin speed
for your garment. To remove extra water in the load, select Drain &
Spin. Load may need to be rearranged to allow even distribution of
the load in the basket.
Tightly packing or unbalanced loads will not allow the washer to
spin correctly, leaving the load wetter than normal. Evenly arrange
the wet load for balanced spinning. Select the Drain & Spin cycle
to remove excess water. See "Using Your Washer" for loading
recommendations.
Check drain hose for proper installation. Use drain hose form and
securely attach to drainpipe or tub. Do not tape over drain opening.
Lower drain hose if the end is higher than 96" (2.4 m) above the
floor. Remove any clogs from drain hose.
Always measure and follow detergent directions for your load.
To remove extra suds, select the Quick Wash cycle. Do not add
detergent.
This is normal and necessary for clothes to move freely.
Solution
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