hajdu PT CF Series Usage Instructions page 18

Consumer rights based on warranty and guarantee are the follow-
ing:
Pursuant to sections 306-307 of Act 4 of 1959 on the Civil Code, to section
4 of GKM Decree (Ministry of Economy and Transport) No. 49/2003. and
the dispositions of Government Decree No. 151/2003. (IX.22.), the dis-
tributor has to strive to perform product reparation of exchange within
maximum 15 days.
When can the consumer ask for the exchange of the product?
If the product breaks down within 3 days after buying, the selling com-
mercial unit can exchange the product into a new one of the same type,
as requested by the consumer. If there is no possibility for product ex-
change, according to the preference of the consumer
- the sales price is paid back in the same time as the product is returned
- or a product of a different type is handed over to the consumer as the
price difference between the two products is settled. In case of exchange
within 3 days, the appliance has to be returned to the sales unit intact, in
its original packaging, including all the parts of the appliance and the pack-
aging.
The location of product reparation.
•
Products with fixed mounting and the ones that are heavier than 10
kg are repaired on the location of the operation.
•
If the reparation can not be performed on the location of the opera-
tion, it is the task of the repair service to perform mounting down
and up the appliance and transporting it from and to the location of
the operation.
•
Our repair service agrees with the consumer in advance on the field
work and performs the field work either in the morning or in the
afternoon of the day agreed.
At whom and when should the consumer report its demand based
on warranty?
The consumer should report his/her/its demand based on warranty to the
service or the contracted distributor as listed on the attachment of the
commercial warranty. The consumer is obliged to report his/her/its plea
without any delay. It is the consumer who is liable for any damage occur-
ring due to delayed reporting.
Procedure to be followed in case of dispute on the feature of the
defect.
•
If the repair service does not acknowledge the rightness of the plea,
it can turn to the Hungarian Authority for Consumer Protection (in
Hungarian: Fogyasztóvédelmi Főfelügyelőség) for professional opin-
ion. If the repair service does not fulfill its obligations described
above demonstrably, the consumer has the right to turn to this qual-
ity examination organ in person.
18