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Warranty Does Not Cover:
•
When warranty part is warrantied, the warranty time frame does not restart.
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Warranty freight cost will be covered by Easy-Kleen for the first 30 days of sale of the machine due to manufacture defect
or workmanship.
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Neglect of the periodic maintenance as specified in the owner's manual.
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Improper repair or maintenance.
•
Operating methods other than those indicated in the owner's manual.
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The use of non-genuine Easy-Kleen parts or accessories other than those approved by Easy-Kleen.
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Exposure of chemical agents, such as: Sea Water, Sea Breeze, Salt, or other environmental phenomena.
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Collision, fuel contamination or deterioration, neglect, unauthorized alteration or misuse.
•
Warranty does not cover travel or time if a service call is needed.
•
Warranty does not apply when pump or accessory is altered or used in excess of recommended speeds, pressure,
temperatures, or handling fluids not suitable for pump or accessory material.
•
Construction warranty does not apply to normal wear.
•
Warranty does not apply to normal wear (such as but not limited to seals, packing valves, plungers and sealing O-Rings),
freight damage, freezing damage or damage caused by parts or accessories not supplied by Easy-Kleen.
•
After 30 days freight will become chargeable.
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Warranty covers In-House Labour and Parts if manufacture defect is repaired at an Easy-Kleen approved Service Center.
Warranty Does Not Cover Defects Caused By:
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Improper or negligent operation or installation, accident, abuse, misuse, neglect, unauthorized modifications, including,
but not limited to, the failure of the customer to comply with recommended product maintenance schedules.
•
Improper repairs
•
Neglected maintenance/incorrect operation (specified in the Owner/Operator's Manual
•
Unapproved devices or attachments
•
Water sediments, rust corrosion, thermal expansion, scale deposits or a contaminated water supply or use of chemicals
not approved or recommended by Easy-Kleen Pressure Systems Ltd.
•
Improper voltage, sudden voltage spikes or power transients in the electrical supply
•
Usage which is contrary to the intended purpose of the equipment
•
Natural calamities or disasters including, but not limited to, floods, fires, wind, freezing*, earthquakes, tornados,
Shipping Claims
Freight Damage – is defined by product arriving with observable damage to package and/or product.
1.1 Freight damages MUST be reported immediately
1.2 Damaged packaging must be photographed immediately for records
1.3 If freight company is arranged by dealer, then it is incumbent on them to contact their own freight company and
file a claim directly with them. If freight was arranged by Easy-Kleen, then contact Easy-Kleen Pressure Systems Ltd.
with the following information (regardless of receipt or refusal of shipment).
1.4.1 Purchase order of product
1.4.2 Pictures of damage
1.4.3 List of products effected
1.4.3.1 Model Number of Product
1.4.3.2 Serial Number of Product
Hidden Damage - is defined by product arriving and the package having no visible signs of damage. Upon opening the
packing damage is noted on the product.
2.1 Hidden damage MUST be reported immediatley.
2.2 Hidden damage claims cannot be reported on items received more than 6 months prior.
2.3 When hidden damage is discovered, contact Easy-Kleen Pressure Systems Ltd. with the following information.
2.3.1 Purchase Order of product
2.3.2 Pictures of damage
2.3.3 Model number of product
2.3.4 Serial Number of product
Missing Part Claims
1. Items missing from Purchase Order MUST be reported immediatley.
1a. When missing products are noticed, contact Easy-Kleen Pressure Systems Ltd. with the following information
i. Purchase Order of product
ii. Model number of products that are believed to be missing from shipment
Easy-Kleen Pressure Systems Ltd., will advise on course of action to remedy situation.
2. Items missing from inside box of product
2a. When missing products are noticed, contact Easy-Kleen Pressure Systems Ltd. with the following information
i. Purchase Order of product
ii. Model and Serial number of products
iii. Items missing from package
Easy-Kleen Pressure Systems Ltd., will advise on course of action to remedy situation.
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