Before You Call For Service - GE WCVH4800KWW Owner's Manual & Installation Instructions

49-90369-2_ENv01:49-90340 ENv05 8/2/2011 7:37 PM Page 20

Before you call for service...

Problem
Incomplete cycle or timer
not advancing
Loud or unusual noise;
vibration or shaking
Clothes too wet
No power/washer not
working or dead
20
Possible Cause
Drain hose is kinked or
improperly connected
Household drain may
be clogged
Drain hose siphoning; drain hose
pushed too far down in the drain
Washer pump filter may
be clogged
automatic load redistribution
Cabinet moving
all rubber leveling legs are not
firmly touching the floor
Unbalanced load
Shipping bolts not removed
Drain hose is kinked or
improperly connected
Household drain may
be clogged
Drain hose siphoning; drain hose
pushed too far down the drain
Washer pump filter may
be clogged
Load is out of balance
Drain hose is kinked or
improperly connected
Household drain may
be clogged
Drain hose pushed too far
down in the drain
Washer pump filter may
be clogged
Washer is unplugged
Water supply is turned off
Circuit breaker/fuse is
tripped/blown
Controls are not set properly
automatic self-system checks
What To Do
• Straighten drain hose and make sure washer is not
sitting on it.
• Check household plumbing. You may need to call
a plumber.
• Ensure there is an air gap between hose and drain.
• Clean Pump Filter – Open the pump access door (use a coin)
and remove the pump filter by turning it counterclockwise and
pulling out. Clean the filter, removing all loose debris, and put filter
back in place.
• Timer stops at 1 minute; machine has redistributed the
load once or twice. This is normal operation. Do nothing;
the machine will finish the wash cycle.
• Washer is designed to move 1/4 to reduce forces
transmitted to the floor. This movement is normal.
• Push and pull on the back right and then back left of your
washer to check if it is level. If the washer is uneven, adjust
the rubber leveling legs so they are all firmly touching the
floor. Your installer should correct this problem.
• Open door and manually redistribute load. To check
machine, run rinse and spin with no load. If normal,
unbalance was caused by load.
• All five (5) shipping bolts should be removed before use.
• Straighten drain hose and make sure washer is not
sitting on it.
• Check household plumbing. You may need to call
a plumber.
• Ensure there is an air gap between hose and drain.
• Clean Pump Filter – Open the pump access door (use a coin)
and remove the pump filter by turning it counterclockwise and
pulling out. Clean the filter, removing all loose debris, and put filter
back in place.
• Redistribute clothes and run Drain & Spin or Rinse & Spin.
• Increase load size if washing small load containing heavy
and light items.
• Straighten drain hose and make sure washer is not
sitting on it.
• Check household plumbing. You may need to call
a plumber.
• Ensure there is an air gap between hose and drain.
• Clean Pump Filter – Open the pump access door (use a coin)
and remove the pump filter by turning it counterclockwise and
pulling out. Clean the filter, removing all loose debris, and put filter
back in place.
• Make sure cord is plugged securely into a working outlet.
• Turn both hot and cold faucets fully on.
• Check house circuit breakers/fuses. Replace fuses or
reset breaker. Washer should have separate outlet.
• Hold START/PAUSE button to start cycle.
• First time the washer is plugged in, automatic checks
occur. It may take up to 20 seconds before you can use
your washer. This is normal operation.