Troubleshooting; Common Problems - Gainscha GX-2408T Series User Manual

7. Troubleshooting

7.1 Common Problems

The following guide lists the most common problems that may be encountered when operating
this bar code printer. If the printer still does not function after all suggested solutions have been
invoked, please contact the Customer Service Department of your purchased reseller or
distributor for assistance.
Problem
Power indicator does
not illuminate.
Out of ribbon
Out of paper
Paper jam
Unable to print
Possible Cause
The power cord is not properly

connected.
The printer is turn off

Out of ribbon.

The printer can't detect the

ribbon.
Out of paper.

the printer can't detect media in

the print path.
Gap / black mark sensor detection

is incorrect.
Gap / black mark sensor detection

is incorrect.
The label size is set incorrectly.

Label may be blocked inside the

printer.
Cable is not well connected to

serial or USB interface or parallel
port.
Plug the power cord into the

printer and outlet.
Switch the printer on.

Install new ribbon.

Follow the steps for installing the

ribbon to reinstall.
Install new paper.

Follow the steps for installing the

paper to reinstall.
Correct the label sensor.

Recalibrate the label sensor.

Set the correct label size.

Clean the inside of the printer.

Re-connect cable to interface.

Change a new cable.

Ribbon and media are not

compatible.
Verify the ribbon-inked side.

Reload the ribbon again.

Clean the print head.

The print density setting is

incorrect.
Print head's connector is not well

connected. Turn off the printer
and reconnect the connector.
27
Resolution