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Handpoint HiPlus User Manual

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Standalone HiPlus Card Reader
User Guide



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Summary of Contents for Handpoint HiPlus

  • Page 1 Standalone HiPlus Card Reader User Guide 
...

  • Page 2: Table Of Contents

    HiPlus Card Reader User Guide ONTENTS 1. Quick Getting Started Guide ................1.1. What’s in the Box? ................... 1.2. Getting to Know Your HiPlus card reader ............1.3. Get Started ................... 1.4. How it Works ..................2. HiPlus card reader Specifications ..............
  • Page 3 4.2.3. Error Transaction Messages ..............4.2.2. Updating Messages ................4.2.3. Administration Messages ..............5. Getting Support ..................6. Glossary ....................7. FAQs ....................... ©2019 Handpoint...

  • Page 4: Quick Getting Started Guide

    1. Q UICK ETTING TARTED UIDE This guide will help you get to know your HiPlus card reader and make your first transaction as a standalone payment terminal. 1.1. W ’ S IN THE When you receive the box, check if the Handpoint seal is still intact. It should show you if someone has opened the box before you.

  • Page 5: Getting To Know Your Hiplus Card Reader

    1.2. G ETTING TO LUS CARD READER Here is your HiPlus card reader from all angles. The table below describes what you see. Name Description Near-field These lights indicate the status of a contactless transaction Communication (NFC) Status Lights Icons and other...
  • Page 6 It is important you insert your SIM card in the second space of the SIM tray (nearest the card reader). The HiPlus card reader requires a nano SIM card without a PIN.

  • Page 7: Get Started

    TARTED 
 To enable the 3G standalone feature and start a transaction with your HiPlus card reader, you will need to follow the below steps: 1. Your card reader needs to be set up and activated under your Merchant Account by your card payment provider.
  • Page 8 Alternatively you can also go to the main menu, by selecting arrow] and clicking “Sale”. If you are using the printing dock accessory, then you can choose to to opt in/out of automatic printing through the dock by carrying out the following steps on your HiPlus card reader: ©2019 Handpoint...
  • Page 9 (via printer dock), SMS, e-mail, or no receipt. This is the default setting. - ‘Disabled’: The merchant receipt will not be printed and instead the merchant is asked to choose the method of providing the card receipt to the consumer:
 paper (via printer dock), SMS, e-mail, or no receipt. ©2019 Handpoint...

  • Page 10: How It Works

    7. Customer removes card and the merchant retrieves the merchant receipt (if using the printing dock and opted for automatic printing - see section 1.3) and then the merchant is prompted by the the HiPlus card reader to select the method of providing the customer receipt: a.

  • Page 11: Hiplus Card Reader Specifications

    In the case of a critical update, Handpoint can automatically and remotely push the latest software or configuration version onto your HiPlus card reader. Section 3.4 shows you how to find which software and configuration versions your HiPlus card reader has.

  • Page 12: Security

    3.1.1. Chip & Pin The HiPlus card reader supports Chip & PIN cards. For Chip & PIN transactions use the EMV chip reader (see #11 in section 1.2). This is an example of what happens in a Chip & PIN transaction: 1.

  • Page 13: Chip & Signature

    3.1.3. Fallback to Magnetic Stripe If the HiPlus card reader cannot read the chip for some reason it will fallback to magnetic stripe. The HiPlus card reader will prompt you to remove the card from the EMV chip reader (see #11 in section 1.2) and swipe the card using the magnetic stripe reader (see #10 in section 1.2).

  • Page 14: Magnetic Stripe

    HiPlus card reader) or on the signature line of a paper receipt.
 3.1.4. Magnetic Stripe The HiPlus card reader supports cards that only have magnetic stripes. To do a transaction with a magnetic stripe card use the magnetic stripe reader (see #10 in section 1.2). If the card has a chip the HiPlus card reader will prompt you to use the EMV chip reader.

  • Page 15: Gratuity/Tips

    HiPlus card reader will show the message “NOT ALLOWED”) 4. When message “REMOVE CARD” appears, remove the card from the EMV chip reader The merchant is responsible for providing the customer with the receipt from the HiPlus card reader.
...

  • Page 16: Account Type Selection

    6. When message “REMOVE CARD” appears, remove the card from the EMV chip reader The merchant is responsible for providing the customer with the receipt from the HiPlus card reader.

  • Page 17: Cardholder Application Selection

    6. When message “REMOVE CARD” appears, remove the card from the EMV chip reader The merchant is responsible for providing the customer with the receipt from the HiPlus card reader.
 
...

  • Page 18: Administration Menu

    Config Reset flash Resets to factory settings, next time you do a transaction the HiPlus card reader will download and install the software and configurations again. Save and Reset Select to save any changes you have made in this sub- menu, the HiPlus card reader restarts.

  • Page 19: View Information

    Software library version, such as for communications PayEngine Software library version (regarding EMV programming) * This information is not relevant for when the HiPlus card reader is being used as a standalone as it uses 3G rather than Bluetooth communication ©2019 Handpoint...

  • Page 20: Updating The Hiplus Card Reader

    (Up arrow), 'Settings', then 'Update card reader'.
 Handpoint may also push updates automatically and remotely to your HiPlus card reader.
 This is what happens when Handpoint pushes a non-critical update to your HiPlus card reader: 1. Transaction is initiated by the HiPlus card reader 2.

  • Page 21: Troubleshooting

    4.1.2. Flash Corruption Errors If the HiPlus card reader is behaving badly in some way, it is always a good idea to reset the flash to see if it fixes the issue. Resetting the flash erases the working memory of the card reader clearing out any corrupted flash.

  • Page 22: Hiplus Card Reader Messages

    LUS CARD READER ESSAGES Here are tables with some of the possible messages that can appear on your HiPlus card reader. If you are having a problem you can try searching these tables for the message and see what you can do.
  • Page 23 USE CHIP READER  The HiPlus card reader is waiting Please insert a card into the chip for a card to be inserted into the reader. ...

  • Page 24: Other Transaction Messages

    Required action  display text  CANCELLED  The current operation was No further actions are required.  cancelled by either the cardholder or the merchant. Or the HiPlus card reader timed out while waiting for the card and automatically cancelled the operation.  CARD BLOCKED...
  • Page 25 If the issue persists the card may be faulty, please try another card.  If the issue still persists the HiPlus card reader may require replacement, please your provider’s support team for assistance (see section 5). ...
  • Page 26 PIN IS BLOCKED The maximum number of PIN entry Please wait for further instructions retries has been reached.  on the HiPlus card reader display (The HiPlus card reader may fall back to signature processing).      The cardholder needs to contact...
  • Page 27 READ ERROR  The HiPlus card reader was unable Please wait for further instructions to establish a valid communication on the HiPlus card reader channel with the cards chip.  display.  REQUEST INVALID A financial transaction was No further actions are required. ...

  • Page 28: Updating Messages

    4.2.2. Updating Messages These are messages that can appear while the HiPlus card reader is updating in alphabetical order. HiPlus card reader Why it is displayed  Required action  display text  CONNECTION ERROR The HiPlus card reader detected Please verify that your device...

  • Page 29: Administration Messages

    HiPlus card reader is verifying its correctness.  
 4.2.3. Administration Messages These are messages that can appear while the HiPlus card reader is idle or while you are in the administration menu. HiPlus card reader Why it is displayed ...
  • Page 30 The power button has been Please press the ! OK button or Cancel pressed.  button] button to turn off the button HiPlus card reader or press the [Cancel button] to keep the HiPlus card reader turned on.  
 
 
...

  • Page 31: Getting Support

    
 Your provider of this standalone card payment solution should provide you with support for the whole solution, including the HiPlus card reader. They can contact Handpoint on your behalf, if needed. Here is a table of information you can provide which can help you card payment provider or Handpoint solve your issue:
...

  • Page 32: Glossary

    Payment Card Industry Data Security Standard. It is an information security standard for organizations that handle branded credit cards from the major card schemes. Provider The contact/company who you have had direct communication with to set up your card payment solution with the Handpoint card reader(s). ©2019 Handpoint...

  • Page 33: Faqs

    What about receipts? The HiPlus card reader creates a receipt for each transaction. Both the customer and merchant receipts can be printed from the optional printer dock. Alternatively, the customer receipt can be sent from the HiPlus card reader via SMS or e-mail.
  • Page 34 If your card reader is lost or stolen, get in touch your provider to let them know and discuss your card reader replacement options. ©2019 Handpoint...

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