1. Manuals
  2. Brands
  3. Handpoint Manuals
  4. Card Reader
  5. Hi5
  6. User manual

Handpoint Hi5 User Manual

Integrated card reader
Hide thumbs Also See for Hi5:
Table of Contents

Advertisement

Quick Links

Download this manual
Integrated Hi5 Card Reader
User Guide



Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the Hi5 and is the answer not in the manual?

Questions and answers

Related Manuals for Handpoint Hi5

Summary of Contents for Handpoint Hi5

  • Page 1 Integrated Hi5 Card Reader User Guide 
...

  • Page 2: Table Of Contents

    Hi5 Card Reader User Guide ONTENTS 1. Quick Getting Started Guide ................1.1. What’s in the Box? ................... 1.2. Getting to Know Your Hi5 card reader ............1.3. Get Started ................... 1.4. How it Works ..................2. Hi5 card reader Specifications ................
  • Page 3 4.2.2. Other Transaction Messages ..............4.2.3. Error Transaction Messages ..............4.2.2. Updating Messages ................4.2.3. Administration Messages ..............5. Getting Support ..................6. Glossary ....................7. FAQs ....................... ©2019 Handpoint...

  • Page 4: Quick Getting Started Guide

    1. Q UICK ETTING TARTED UIDE This guide will help you get to know your Hi5 card reader and make your first transaction as an integrated payment terminal. 1.1. W ’ S IN THE When you receive the box, check if the Handpoint seal is still intact. It should show you if someone has opened the box before you.

  • Page 5: Getting To Know Your Hi5 Card Reader

    1.2. G ETTING TO CARD READER Here is your Hi5 card reader from all angles. The table below describes what you see. 
 
 
 
 
 Name Description Printer paper slot Receipts print out from here. The printer paper should be inserted with the paper sticking out of this slot before use.
  • Page 6 To turn on and off, hold button down for a couple of seconds and follow commands 12 Magnetic stripe Swipe card with the magnetic stripe facing left reader 13 Icons Here on the screen are icons which show battery life and Bluetooth connection ©2019 Handpoint...

  • Page 7: Get Started

    4. Follow the instructions on your POS app to register the Hi5 card reader 5. Wait until you see the Bluetooth icon (! ) on the Hi5 card reader screen (see #13 in section 1.2). When that icon appears, the Hi5 card reader is connected. This may take a few seconds 6.

  • Page 8: How It Works

    6. The POS app forwards the encrypted response to the Hi5 card reader via Bluetooth 7. The Hi5 card reader reads the response, finalises the transaction and sends a receipt to the POS app 8.

  • Page 9: Hi5 Card Reader Specifications

    In the case of a critical update, Handpoint can automatically and remotely push the latest software or configuration version onto your Hi5 card reader. Section 3.4 shows you how to find which software and configuration versions your Hi5 card reader has.

  • Page 10: Security

    13. Pair the Hi5 card reader to the Bluetooth device 14. Wait until you see the Bluetooth icon (! ) on the Hi5 card reader screen (see #13 in section 1.2). When that icon appears, the Hi5 card reader is connected Your device and the Hi5 card reader should find each other every time as long as the Bluetooth of your device is on.

  • Page 11: Transactions

    3.2.1. Chip & Pin The Hi5 card reader supports Chip & PIN cards. For Chip & PIN transactions use the EMV chip reader (see #8 in section 1.2). This is an example of what happens in a Chip & PIN transaction: 1.

  • Page 12: Fallback To Magnetic Stripe

    If the Hi5 card reader cannot read the chip for some reason it will fallback to magnetic stripe. The Hi5 card reader will prompt you to remove the card from the EMV chip reader (see #8 in section 1.2) and swipe the card using the magnetic stripe reader (see #12 in section 1.2). The Hi5 card reader might ask you to remove and insert the card into the EMV chip reader a couple of times before falling back to magnetic stripe.

  • Page 13: Pin Bypass

    The merchant is responsible for providing the customer with the sales receipt from the POS app, and the card receipt from the Hi5 card reader printer. The customer should sign the card receipt on the signature line. 3.2.5. Pin Bypass Pin bypass is only enabled for specific acquirers.

  • Page 14: Account Type Selection

    1. Transaction is initiated in the POS app on the smartphone, computer, or tablet 2. When message “INSERT CARD” appears, insert card in the EMV chip reader (see #8 in section 1.2) with the chip facing up and towards the Hi5 card reader 3. When the gratuity/tips menu appears, scroll menu using [Up arrow] and 
...

  • Page 15: Cardholder Application Selection

    1. Transaction is initiated in the POS app on the smartphone, computer or tablet 2. When message “INSERT CARD” appears, insert card in the EMV chip reader (see #8 in section 1.2) with the chip facing up and towards the Hi5 card reader 3. When the account type menu appears, scroll menu using [Up arrow] and 
...
  • Page 16 1. Transaction is initiated in the POS app on the smartphone, computer, or tablet 2. When message “INSERT CARD” appears, insert card in the EMV chip reader (see #8 in section 1.2) with the chip facing up and towards the Hi5 card reader 3. When the Application Selection menu appears, scroll menu using [Up arrow] [Down arrow] to find the correct payment application
...

  • Page 17: Administration Menu

    Config Reset flash Resets to factory settings, next time you do a transaction the Hi5 card reader will download and install the software and configurations again. Save and Reset Select to save any changes you have made in this sub- menu, the Hi5 card reader restarts.

  • Page 18: View Information

    3.5. U PDATING THE CARD READER It depends on the POS app (Point of Sale application) if you can update the Hi5 card reader manually. Then the update is initiated through the POS app on your smartphone, computer or tablet.
  • Page 19 When the Hi5 card reader has finished the message “UPDATE COMPLETE” appears 7. After the Hi5 card reader has finished updating, you can initiate the transaction again to charge the customer.

  • Page 20: Troubleshooting

    4. Wait for the Hi5 card reader to connect or follow the connection instruction from your POS app. When you see the Bluetooth icon (! ) on the Hi5 card reader screen (see #2 in section 1.2) the Hi5 card reader is connected to the POS app 5.

  • Page 21: Flash Corruption Errors

    4.1.2. Flash Corruption Errors If the Hi5 card reader is behaving badly in some way, it is always a good idea to reset the flash to see if it fixes the issue. Resetting the flash erases the working memory of the card reader clearing out any corrupted flash.

  • Page 22: Hi5 Card Reader Messages

    CARD READER ESSAGES Here are tables with some of the possible messages that can appear on your Hi5 card reader. If you are having a problem you can try searching these tables for the message and see what you can do.

  • Page 23: Other Transaction Messages

    Please swipe a card through the card to be swiped against the magnetic stripe card reader.  magnetic stripe reader.  USE CHIP READER  The Hi5 card reader is waiting for a Please insert a card into the chip card to be inserted into the chip reader. ...

  • Page 24: Error Transaction Messages

    CANCELLED  The current operation was No further actions are required.  cancelled by either the cardholder or the merchant. Or the Hi5 card reader timed out while waiting for the card and automatically cancelled the operation.  CARD BLOCKED The card that was used has been Please ask the customer to retry blocked. ...
  • Page 25 An incorrect PIN was entered.  The cardholder must re-enter their PIN.  INVALID CARD  The Hi5 card reader could not read Please retry the operation.  any data from the card.  If the issue persists the card may be faulty, please try another card. ...
  • Page 26 (see section 5).  READ ERROR  The Hi5 card reader was unable to Please wait for further instructions establish a valid communication on the Hi5 card reader display.  channel with the cards chip. ...

  • Page 27: Updating Messages

    (e.g. max PIN retries reached) or because the card is a signature or a signature & PIN card.  4.2.2. Updating Messages These are messages that can appear while the Hi5 card reader is updating in alphabetical order. Hi5 card reader Why it is displayed ...
  • Page 28 CONNECTION ERROR The Hi5 card reader detected a Please verify that your device communication failure between has an internet connection and itself and the processing system then retry the operation.  during an update operation.  DOWNLOADING Indicates that the Hi5 card reader No further actions are required. ...

  • Page 29: Administration Messages

    4.2.3. Administration Messages These are messages that can appear while the Hi5 card reader is idle or while you are in the administration menu. Hi5 card reader Why it is displayed  Required action  display text  ----- no config ----  No configuration is present on No further actions are required. ...

  • Page 30: Getting Support

    
 Your provider of this integrated card payment solution should provide you with support for the whole solution, including the Hi5 card reader. They can contact Handpoint on your behalf, if needed. Here is a table of information you can provide which can help you card payment provider or Handpoint solve your issue:
...
  • Page 31 To determine at what stage during a appearing transaction there is an error which, in turn, helps to identify if the issue is at the terminal level (your Hi5 card reader) or the back-end systems. contact information of the parties Issues get resolved faster when all...

  • Page 32: Glossary

    Mobile Point of Sale. Specifying a payment app running on smart devices to accept card payments (as opposed to a full, third party POS app) Near-field Communication is the technology that enables contactless payments. ©2019 Handpoint...

  • Page 33: Faqs

    (as opposed to just an mPOS app). Provider The contact/company who you have had direct communication with to set up your card payment solution with the Handpoint card reader(s). 
 7. FAQ Questions Answers Are smartphones and tablets secure No, not alone.
  • Page 34 Can I use multiple phones with my card Yes you can. But everytime you connect the reader ? Hi5 card reader to a new device you need to register it according to the POS app instructions. However the Hi5 card reader can only connect with one device at a time.
  • Page 35 PIN to protect your customers card details. This method is the most secure way to accept payments today. No card data is ever stored on the Hi5 card reader, smartphone, computer or tablet. ©2019 Handpoint...

Table of Contents