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Handpoint HiLite User Manual

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HiLite Card Reader User Guide



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Summary of Contents for Handpoint HiLite

  • Page 1 HiLite Card Reader User Guide 
...

  • Page 2: Table Of Contents

    HiLite Card Reader User Guide ONTENTS 1. Quick Getting Started Guide ................1.1. What’s in the Box? ................... 1.2. Getting to Know Your HiLite card reader ............1.3. Get Started ................... 1.3.1.Get Started with mPOS ................1.3.2.Get Started with POS: your first transaction ..........
  • Page 3 4.1.2. Flash Corruption Errors ..............4.2. HiLite card reader Messages ..............4.2.1. Successful Transaction Messages ............4.2.2. Other Transaction Messages ..............4.2.3. Error Transaction Messages ..............4.2.2. Updating Messages ................4.2.3. Administration Messages ..............5. Getting Support ..................6. Glossary ....................

  • Page 4: Quick Getting Started Guide

    UICK ETTING TARTED UIDE This guide will help you get to know your HiLite card reader and make your first transaction. 1.1. W ’ S IN THE When you receive the box, check if the Handpoint seal is still intact. It should show you if someone has opened the box before you.

  • Page 5: Getting To Know Your Hilite Card Reader

    1.2. G ETTING TO ITE CARD READER Here is your HiLite card reader from all angles. The table below describes what you see. Name Description Near-field These lights indicate the status of a contactless transaction Communication (NFC) Status Lights Clock...
  • Page 6 Insert card with chip into the slot MasterCard and Visa (EMV) chip reader 13 Hardware label Shows the Hardware Version (HW ver), Serial Number (SN) and barcode, which shall be required for identifying your card reader for updates or support questions. ©2019 Handpoint...

  • Page 7: Get Started

    1.3. G TARTED The first time you connect, you have to register the HiLite card reader to the point of sale application. Please follow the instructions in your POS app to connect and register. Each version of the POS app does this differently.
  • Page 8 When the message “UPDATING READER” appears, the HiLite card reader will start downloading and installing the update. 
 
 c) When the HiLite card reader has finished, the message “UPDATE COMPLETE” will appear.
 
 d) Your card reader will automatically restart
...

  • Page 9: Get Started With Pos: Your First Transaction

    4. Follow the instructions on your POS app to register the HiLite card reader 5. Wait until you see the Bluetooth icon (! ) on the HiLite card reader screen (see #2 in section 1.2). When that icon appears, the HiLite card reader is connected. This may take a few seconds 6.

  • Page 10: How It Works

    5. The Handpoint gateway receives a response from the acquirer and forwards the encrypted response to its internet connection 6. The POS app forwards the encrypted response to the HiLite card reader via Bluetooth 7. The HiLite card reader reads the response, finalises the transaction and sends a receipt to the POS app 8.

  • Page 11: Hilite Card Reader Specifications

    Handpoint system and remotely pushed to your HiLite card reader. In the case of a critical update, Handpoint can automatically and remotely push the latest software or configuration version onto your HiLite card reader. See section 3.6 to see what happens if an update is pushed. ©2019 Handpoint...

  • Page 12: Security

    13. Pair the HiLite card reader to the Bluetooth device 14. Wait until you see the Bluetooth icon (! ) on the HiLite card reader screen (see #2 in section 1.2). When that icon appears, the HiLite card reader is connected...

  • Page 13: Transactions

    Your device and the HiLite card reader should find each other every time as long as the Bluetooth of your device is on. If you are prompted to enter a pairing code, enter “0000” as the code. 3.2. T RANSACTIONS Transactions are initiated by the POS app on your smartphone, tablet or computer.

  • Page 14: Fallback To Magnetic Stripe

    3.2.3. Fallback to Magnetic Stripe If the HiLite card reader cannot read the chip for some reason it will fallback to magnetic stripe. The HiLite card reader will prompt you to remove the card from the EMV chip reader (see #12 in section 1.2) and swipe the card using the magnetic stripe reader (see #11 in section 1.2).

  • Page 15: Magnetic Stripe

    3.2.4. Magnetic Stripe The HiLite card reader supports cards that only have magnetic stripes. To do a transaction with a magnetic stripe card use the magnetic stripe reader (see #11 in section 1.2). If the card has a chip the HiLite card reader will prompt you to use the EMV chip reader.

  • Page 16: Gratuity/Tips

    1. Transaction is initiated in the POS app on the smartphone, computer, or tablet 2. When message “INSERT CARD” appears, insert card in the EMV chip reader (see #12 in section 1.2) with the chip facing up and towards the HiLite card reader 3. When the gratuity/tips menu appears, scroll menu using [Up arrow] and 
...

  • Page 17: Account Type Selection

    1. Transaction is initiated in the POS app on the smartphone, computer or tablet 2. When message “INSERT CARD” appears, insert card in the EMV chip reader (see #12 in section 1.2) with the chip facing up and towards the HiLite card reader 3. When the account type menu appears, scroll menu using [Up arrow] and 
...

  • Page 18: Cardholder Point Of Sale Application Selection

    1. Transaction is initiated in the POS app on the smartphone, computer, or tablet 2. When message “INSERT CARD” appears, insert card in the EMV chip reader (see #12 in section 1.2) with the chip facing up and towards the HiLite card reader 3. When the POS application menu appears, scroll menu using [Up arrow] and 
...

  • Page 19: Administration Menu

    Config Reset flash Resets to factory settings, next time you do a transaction the HiLite card reader will download and install the software and configurations again. Save and Reset Select to save any changes you have made in this sub- menu, the HiLite card reader restarts.

  • Page 20: View Information

    EMV version e.g. 1.09 03 210514 3.5. S CREEN ONTRAST ONTROL There might be a need to change the contrast on the HiLite card reader screen to make the text clearer. To increase the contrast press [Down arrow] repeatedly until the contrast is at •...

  • Page 21: Updating The Hilite Card Reader

    3.6. U PDATING THE ITE CARD READER It depends on the POS app (Point of Sale application) if you can update the HiLite card reader manually. Then the update is initiated through the POS app on your smartphone, computer or tablet.

  • Page 22: Troubleshooting

    4. Wait for the HiLite card reader to connect or follow the connection instruction from your POS app. When you see the Bluetooth icon (! ) on the HiLite card reader screen (see #2 in section 1.2) the HiLite card reader is connected to the POS app 5.

  • Page 23: Flash Corruption Errors

    4.1.2. Flash Corruption Errors If the HiLite card reader is behaving badly in some way, it is always a good idea to reset the flash to see if it fixes the issue. Resetting the flash erases the working memory of the card reader clearing out any corrupted flash.

  • Page 24: Hilite Card Reader Messages

    ITE CARD READER ESSAGES Here are tables with some of the possible messages that can appear on your HiLite card reader. If you are having a problem you can try searching these tables for the message and see what you can do.

  • Page 25: Other Transaction Messages

    USE CHIP READER  The HiLite card reader is waiting Please insert a card into the chip for a card to be inserted into the reader. ...

  • Page 26: Error Transaction Messages

    CANCELLED  The current operation was No further actions are required.  cancelled by either the cardholder or the merchant. Or the HiLite card reader timed out while waiting for the card and automatically cancelled the operation.  CARD BLOCKED The card that was used has been Please ask the customer to retry blocked. ...
  • Page 27 If the issue persists the card may be faulty, please try another card.  If the issue still persists the HiLite card reader may require replacement, please your provider’s support team for assistance (see section 5). ...
  • Page 28 PIN IS BLOCKED The maximum number of PIN entry Please wait for further instructions retries has been reached.  on the HiLite card reader display (The HiLite card reader may fall back to signature processing).      The cardholder needs to contact...

  • Page 29: Updating Messages

    (e.g. max PIN retries reached) or because the card is a signature or a signature & PIN card.  4.2.2. Updating Messages These are messages that can appear while the HiLite card reader is updating in alphabetical order. HiLite card reader Why it is displayed ...

  • Page 30: Administration Messages

    HiLite card reader is verifying its correctness.  
 4.2.3. Administration Messages These are messages that can appear while the HiLite card reader is idle or while you are in the administration menu. ©2019 Handpoint...
  • Page 31 TO TURN OFF PRESS The power button has been Please press the ! [OK button] OK button or Cancel pressed.  button to turn off the HiLite card button  reader or press the ! [Cancel button] to keep the HiLite card reader turned on. ...

  • Page 32: Getting Support

    Your provider of this POS app solution should provide you with support for the whole solution, including the HiLite card reader. They can contact Handpoint on your behalf, if needed. Here is a table of information you can provide which can help the POS app provider or Handpoint solve your issue:
...

  • Page 33: Glossary

    POS app provider should be able to help you send them to support Screenshots error/warning messages or receipts The receipts can include both of issue information and error messages from the Handpoint gateway or the acquirer 6. G LOSSARY ©2019 Handpoint...

  • Page 34: Faqs

    (as opposed to just an mPOS app). Provider The contact/company who you have had direct communication with to set up your card payment solution with the Handpoint card reader(s). 
 7. FAQ ©2019 Handpoint...
  • Page 35 Can I use multiple phones with my card Yes you can. But everytime you connect the reader ? HiLite card reader to a new device you need to register it according to the POS app instructions. However the HiLite card reader can only connect with one device at a time.
  • Page 36 Yes, you will need to connect to the internet the HiLite card reader? through 3G or Wifi on your smartphone, computer or tablet for the HiLite card reader to process payments. The HiLite card reader sends the encrypted transaction to your smartphone, computer or...

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