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Handpoint Hi5 User Manual

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Standalone Hi5 Card Reader
User Guide



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Summary of Contents for Handpoint Hi5

  • Page 1 Standalone Hi5 Card Reader User Guide 
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  • Page 2: Table Of Contents

    Hi5 card reader User Guide ONTENTS 1. Quick Getting Started Guide ................1.1. What’s in the Box? ................... 1.2. Getting to Know Your Hi5 card reader ............1.3. Get Started ................... 1.4. How it Works ..................2. Hi5 card reader Specifications ................
  • Page 3 4.2.3. Error Transaction Messages ..............4.2.2. Updating Messages ................4.2.3. Administration Messages ..............5. Getting Support ..................6. Glossary ....................7. FAQs ....................... ©2019 Handpoint...

  • Page 4: Quick Getting Started Guide

    1. Q UICK ETTING TARTED UIDE This guide will help you get to know your Hi5 card reader and make your first transaction as a standalone payment terminal. 1.1. W ’ S IN THE When you receive the box, check if the Handpoint seal is still intact. It should show you if someone has opened the box before you.

  • Page 5: Getting To Know Your Hi5 Card Reader

    1.2. G ETTING TO CARD READER Here is your Hi5 card reader from all angles. The table below describes what you see. Name Description Printer paper slot Receipts print out from here. The printer paper should be inserted with the paper sticking out of this slot before use.
  • Page 6 This label provides you with important information about your card reader such as its serial number (SN) and hardware version (HW ver) 15 SIM card cover Remove this cover and you will find the slot to insert your SIM card. ©2019 Handpoint...

  • Page 7: Get Started

    TARTED 
 To enable the GPRS standalone feature and start a transaction with your Hi5 card reader, you will need to follow the below steps: 1. Your card reader needs to be set up and activated under your Merchant Account by your card payment provider.
  • Page 8 9. At this point you should be prompted to enter the first 6 digits of your shared secret. These 6 digits can be numeric from 0 – 9 or  letters A – F. As the keypad on the Hi5 only contains numbers, in order to enter the alphanumeric characters please use: [Up arrow] to opt for upper case letter.

  • Page 9: How It Works

    6. The Hi5 card reader reads the response and finalises the transaction. 7. Customer removes card and the merchant provides the customer the receipt, as issued and printed by the Hi5 card reader. Then, the merchant can also print the merchant receipt for their records.

  • Page 10: Hi5 Card Reader Specifications

    In the case of a critical update, Handpoint can automatically and remotely push the latest software or configuration version onto your Hi5 card reader. Section 3.4 shows you how to find which software and configuration versions your Hi5 card reader has.

  • Page 11: Security

    3.1.1. Chip & Pin The Hi5 card reader supports Chip & PIN cards. For Chip & PIN transactions use the EMV chip reader (see #8 in section 1.2). This is an example of what happens in a Chip & PIN transaction: 1.

  • Page 12: Chip & Signature

    If the Hi5 card reader cannot read the chip for some reason it will fallback to magnetic stripe. The Hi5 card reader will prompt you to remove the card from the EMV chip reader (see #8 in section 1.2) and swipe the card using the magnetic stripe reader (see #12 in section 1.2). The Hi5 card reader might ask you to remove and insert the card into the EMV chip reader a couple of times before falling back to magnetic stripe.

  • Page 13: Magnetic Stripe

    The customer should sign for the receipt on the signature line.
 3.1.4. Magnetic Stripe The Hi5 card reader supports cards that only have magnetic stripes. To do a transaction with a magnetic stripe card use the magnetic stripe reader (see #12 in section 1.2). If the card has a chip the Hi5 card reader will prompt you to use the EMV chip reader.

  • Page 14: Gratuity/Tips

    4. When message “REMOVE CARD” appears, remove the card from the EMV chip reader The merchant is responsible for providing the customer with the receipt from the Hi5 card reader.
 3.1.6. Gratuity/Tips To get the gratuity/tips feature, you have to ask for it especially from your card payment provider.

  • Page 15: Account Type Selection

    The merchant is responsible for providing the customer with the receipt from the Hi5 card reader. 3.1.7. Account Type Selection The account type selection is only enabled for specific acquirers and only appears for cards that have multiple accounts. The menu appears before pin entry where the customer can choose which account he wants to use for that transaction.

  • Page 16: Cardholder Application Selection

    6. When message “REMOVE CARD” appears, remove the card from the EMV chip reader The merchant is responsible for providing the customer with the receipt from the Hi5 card reader.
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  • Page 17: Administration Menu

    Config Reset flash Resets to factory settings, next time you do a transaction the Hi5 card reader will download and install the software and configurations again. Save and Reset Select to save any changes you have made in this sub- menu, the Hi5 card reader restarts.

  • Page 18: View Information

    Software library version, such as for communications PayEngine Software library version (regarding EMV programming) * This information is not relevant for when the Hi5 card reader is being used as a standalone as it uses GPRS rather than Bluetooth communication ©2019 Handpoint...

  • Page 19: Updating The Hi5 Card Reader

    When the Hi5 card reader has finished the message “UPDATE COMPLETE” appears 7. After the Hi5 card reader has finished updating, you can initiate the transaction again to charge the customer.

  • Page 20: Troubleshooting

    4.1.2. Flash Corruption Errors If the Hi5 card reader is behaving badly in some way, it is always a good idea to reset the flash to see if it fixes the issue. Resetting the flash erases the working memory of the card reader clearing out any corrupted flash.

  • Page 21: Hi5 Card Reader Messages

    CARD READER ESSAGES Here are tables with some of the possible messages that can appear on your Hi5 card reader. If you are having a problem you can try searching these tables for the message and see what you can do.
  • Page 22 Please swipe a card through the card to be swiped against the magnetic stripe card reader.  magnetic stripe reader.  USE CHIP READER  The Hi5 card reader is waiting for a Please insert a card into the chip card to be inserted into the chip reader. ...

  • Page 23: Other Transaction Messages

    CANCELLED  The current operation was No further actions are required.  cancelled by either the cardholder or the merchant. Or the Hi5 card reader timed out while waiting for the card and automatically cancelled the operation.  CARD BLOCKED The card that was used has been Please ask the customer to retry blocked. ...
  • Page 24 An incorrect PIN was entered.  The cardholder must re-enter their PIN.  INVALID CARD  The Hi5 card reader could not read Please retry the operation.  any data from the card.  If the issue persists the card may be faulty, please try another card. ...
  • Page 25 PIN IS BLOCKED The maximum number of PIN entry Please wait for further instructions retries has been reached.  on the Hi5 card reader display (The Hi5 card reader may fall back to signature processing).      The cardholder needs to contact...

  • Page 26: Updating Messages

    (e.g. max PIN retries reached) or because the card is a signature or a signature & PIN card.  4.2.2. Updating Messages These are messages that can appear while the Hi5 card reader is updating in alphabetical order. Hi5 card reader Why it is displayed ...
  • Page 27 CONNECTION ERROR The Hi5 card reader detected a Please verify that your device communication failure between has an internet connection and itself and the processing system then retry the operation.  during an update operation.  DOWNLOADING Indicates that the Hi5 card reader No further actions are required. ...

  • Page 28: Administration Messages

    4.2.3. Administration Messages These are messages that can appear while the Hi5 card reader is idle or while you are in the administration menu. Hi5 card reader Why it is displayed  Required action  display text  ----- no config ----  No configuration is present on No further actions are required. ...

  • Page 29: Getting Support

    
 Your provider of this standalone card payment solution should provide you with support for the whole solution, including the Hi5 card reader. They can contact Handpoint on your behalf, if needed. Here is a table of information you can provide which can help you card payment provider or Handpoint solve your issue:
...

  • Page 30: Glossary

    Payment Card Industry Data Security Standard. It is an information security standard for organizations that handle branded credit cards from the major card schemes. Provider The contact/company who you have had direct communication with to set up your card payment solution with the Handpoint card reader(s). ©2019 Handpoint...

  • Page 31: Faqs

    What about receipts? The Hi5 card reader creates a receipt for each transaction. Both the customer and merchant receipts can be printed from the integrated printer...
  • Page 32 ©2019 Handpoint...

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