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Handpoint HiPro User Manual

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HiPro Card Reader User Guide



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Summary of Contents for Handpoint HiPro

  • Page 1 HiPro Card Reader User Guide 
...

  • Page 2: Table Of Contents

    HiPro Card Reader User Guide ONTENTS 1. Quick Getting Started Guide ................1.1. What’s in the Box? ................... 1.2. Getting to Know Your HiPro card reader ............1.3. Get Started ................... 1.3.1.Get Started with mPOS ................1.3.2.Get Started with POS: your first transaction ..........
  • Page 3 4.1.1. Communication Errors ............... 4.1.2. Flash Corruption Errors ..............4.2. HiPro card reader Messages ............... 4.2.1. Successful Transaction Messages ............4.2.2. Other Transaction Messages ..............4.2.3. Error Transaction Messages ..............4.2.2. Updating Messages ................4.2.3. Administration Messages ..............5. Getting Support ..................

  • Page 4: Quick Getting Started Guide

    UICK ETTING TARTED UIDE This guide will help you get to know your HiPro card reader and make your first transaction. 1.1. W ’ S IN THE When you receive the box, check if the Handpoint seal is still intact. It should show you if someone has opened the box before you.

  • Page 5: Getting To Know Your Hipro Card Reader

    1.2. G ETTING TO RO CARD READER Here is your HiPro card reader from all angles. The table below describes what you see. Name Description Clock Shows the time, hours : minutes : seconds Icons Here on the screen are icons which show battery life and other info...
  • Page 6 15 Charging plug Plug in the charging cable (USB mini-B connector) to charge the battery using a USB charger or computer 16 Scanner button Push this to activate the scanner if it’s in single-scan mode (see 3.2.9) ©2019 Handpoint...

  • Page 7: Get Started

    1.3. G TARTED The first time you connect, you have to register the HiPro card reader to the point of sale application. Please follow the instructions in your POS app to connect and register. Each version of the POS app does this differently.
  • Page 8 When the message “UPDATING READER” appears, the HiPro card reader will start downloading and installing the update. 
 
 c) When the HiPro card reader has finished, the message “UPDATE COMPLETE” will appear.
 
 d) Your card reader will automatically restart
...

  • Page 9: Get Started With Pos: Your First Transaction

    The first transaction: 1. Make sure that the iPod Touch device (5th/6th generation) you’re using is fully inserted into the HiPro card reader (lift and open the top latch and secure onto the lightning connector) 2. Turn on the HiPro card reader by pressing and holding...

  • Page 10: How It Works

    2. Customer inserts card and follows the directions on the HiPro card reader screen 3. The HiPro card reader encrypts the transaction information and sends it to the POS app via the lightning port 4. The POS app forwards the encrypted transaction information to the Handpoint gateway via an internet connection which processes the transaction using your acquirer 5.

  • Page 11: Hipro Card Reader Specifications

    2. H RO CARD READER PECIFICATIONS Below are the technical specifications of the HiPro card reader and information about the software and configurations. 2.1. H ARDWARE ECHNICAL PECIFICATION Display LCD, monochrome, 128x32 Card readers Landing type smart card reader, triple track bi-directional...

  • Page 12: Security

    In the case of a critical update, Handpoint can automatically and remotely push the latest software or configuration version onto your HiPro card reader. See section 3.6 to see what happens if an update is pushed. To find which software and configuration versions your HiPro card reader has, please refer to section 3.4.

  • Page 13: Hipro Card Reader User Guide

    Touch which has the POS app that works with it. The first time you connect you have to register the HiPro card reader to your POS app. Please follow the instructions from your POS app to connect and register. Each POS app does this differently.

  • Page 14: Fallback To Magnetic Stripe

    3.2.3. Fallback to Magnetic Stripe If the HiPro card reader cannot read the chip for some reason it will fallback to magnetic stripe. The HiPro card reader will prompt you to remove the card from the EMV chip reader (see #14 in section 1.2) and swipe the card using the magnetic stripe reader (see #10 in section 1.2).

  • Page 15: Magnetic Stripe

    3.2.4. Magnetic Stripe The HiPro card reader supports cards that only have magnetic stripes. To do a transaction with a magnetic stripe card use the magnetic stripe reader (see #10 in section 1.2). If the card has a chip the HiPro card reader will prompt you to use the EMV chip reader.

  • Page 16: Account Type Selection

    1. Transaction is initiated in the POS app on the iPod Touch 2. When message “INSERT CARD” appears, insert card in the EMV chip reader (see #14 in section 1.2) with the chip facing up and towards the HiPro card reader 3. When the gratuity/tips menu appears, scroll menu using [Up arrow] and 
...

  • Page 17: Cardholder Point Of Sale Application Selection

    1. Transaction is initiated in the POS app on the iPod Touch 2. When message “INSERT CARD” appears, insert card in the EMV chip reader (see #14 in section 1.2) with the chip facing up and towards the HiPro card reader 3. When the account type menu appears, scroll menu using [Up arrow] and 
...

  • Page 18: Barcode Selection

    The merchant is responsible for providing the customer with the receipt from the POS app.
 3.2.9. Barcode Selection The HiPro card reader comes with an in-built barcode scanner. The scan engine supports 2D barcode scanning as well as all mainstream 1S, PDF417, QR Codes (QR1, QR2, Micro QR), Data Matrix and GS1-DataBar (RSS, RSS-Limited, RSS-14, RSS-14 Stacked and RSS-Expand).

  • Page 19: Administration Menu

    Config Reset flash Resets to factory settings, next time you do a transaction the HiPro card reader will download and install the software and configurations again. Save and Reset Select to save any changes you have made in this sub- menu, the HiPro card reader restarts.

  • Page 20: View Information

    ONTROL 
 By clicking the [Up arrow] and [Down arrow] on the HiPro card reader, you can access a menu which has three options: 1. Backlight • ON: backlight on at all times (this is the default setting) • OFF: backlight off at all times •...

  • Page 21: Updating The Hipro Card Reader

    PDATING THE RO CARD READER It depends on the POS app if you can update the HiPro card reader manually. Then the update is initiated through the POS app on the iPod Touch. Handpoint pushes updates automatically and remotely to your HiPro card reader.

  • Page 22: Troubleshooting

    4.1.2. Flash Corruption Errors If the HiPro card reader is behaving badly in some way, it is always a good idea to reset the flash to see if it fixes the issue. Resetting the flash erases the working memory of the card reader clearing out any corrupted flash.

  • Page 23: Hipro Card Reader Messages

    RO CARD READER ESSAGES Here are tables with some of the possible messages that can appear on your HiPro card reader. If you are having a problem you can try searching these tables for the message and see what you can do.

  • Page 24: Other Transaction Messages

    USE CHIP READER  The HiPro card reader is waiting for Please insert a card into the chip a card to be inserted into the chip reader. ...

  • Page 25: Error Transaction Messages

    CANCELLED  The current operation was No further actions are required.  cancelled by either the cardholder or the merchant. Or the HiPro card reader timed out while waiting for the card and automatically cancelled the operation.  CARD BLOCKED The card that was used has been Please ask the customer to retry blocked. ...
  • Page 26 If the issue persists the card may be faulty, please try another card.  If the issue still persists the HiPro card reader may require replacement, please your provider’s support team for assistance (see section 5). ...
  • Page 27 PIN IS BLOCKED The maximum number of PIN entry Please wait for further instructions retries has been reached.  on the HiPro card reader display (The HiPro card reader may fall back to signature processing).      The cardholder needs to contact...
  • Page 28 UNSUPPORTED A currency has been selected in Select the correct currency and CUR.  the POS app that your HiPro card retry the operation.  reader has not been set up for.      Alternatively, please your provider’s support team for...

  • Page 29: Updating Messages

    4.2.2. Updating Messages These are messages that can appear while the HiPro card reader is updating in alphabetical order. HiPro card reader Why it is displayed  Required action  display text  CONNECTION ERROR The HiPro card reader detected a Please verify that your device...

  • Page 30: Administration Messages

    HiPro card reader is verifying its correctness.  
 4.2.3. Administration Messages These are messages that can appear while the HiPro card reader is idle or while you are in the administration menu. HiPro card reader Why it is displayed ...

  • Page 31: Getting Support

    Your provider of this POS app solution should provide you with support for the whole solution, including the HiPro card reader. They can contact Handpoint on your behalf, if needed. Here is a table of information you can provide which can help the POS app provider or Handpoint solve your issue:
...
  • Page 32 Your POS app provider should be able to help you send them to support Screenshots error/warning messages or receipts The receipts can include both of issue information and error messages from the Handpoint gateway or the acquirer ©2019 Handpoint...

  • Page 33: Glossary

    (as opposed to just an mPOS app). Provider The contact/company who you have had direct communication with to set up your card payment solution with the Handpoint card reader(s). 
 ©2019 Handpoint...

  • Page 34: Faqs

    Can I use multiple phones with my card Yes you can. But everytime you connect the reader ? HiPro card reader to a new device you need to register it according to the POS app instructions. However the HiPro card reader can only connect with one device at a time.
  • Page 35 What about receipts? The HiPro card reader creates a receipt for each transaction and sends to the POS app. The POS app is responsible for showing you and providing you a way to access the receipt e.g.

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