Ultrasonic Sonic Touch II User Manual page 67

retain all funds received from said sale. Funds received shall be applied to the
customer's outstanding balance.
Packaging
Generator shipments to UPC must be shipped in their original shipping containers or
other solid and durable shipping containers of comparable size and composition. DO
NOT use Styrofoam peanuts or shredded paper for packaging material as this may
cause damage to the electronic or mechanical components. Failure to comply with
these packaging requirements may invalidate the Warranty. Assure RMA # is
prominently displayed on the outside of the shipping package. Packages without
RMA # on the outside will be refused.
Cleaning Fee May be Assessed:
Important: UPC does not have environmental permits or the facilities to address
cleaning materials/contaminants remaining in the cleaning systems/tanks/consoles.
Prior to returning equipment to UPC, de-contamination of equipment must be
completed. UPC reserves the right to refuse acceptance of equipment. A $95/hour
"Cleaning Fee" will be assessed for the cleaning of equipment that is considered by
UPC to be excessively dirty/unclean.
OEM Warranty Replacement / Repair Policy
All service requests from customers of OEMs must originate their service request
through the OEM. It is the OEM's responsibility to obtain a valid UPC RMA number on
behalf of their respective customer. No equipment from an OEM's customer will be
accepted at the UPC dock without a UPC issued RMA number. An RMA number
must be requested from UPC by the OEM. UPC will not provide RMA numbers to
an OEM's customer/end users.
Safety, Health and Environment Notice
To inform and protect UPC personnel, applicable Safety Data Sheet (SDS) from the
customer/end user must be sent with returned equipment. Tanks, immersibles or other
equipment will be held in an isolated area until applicable SDS are received and
reviewed. UPC reserves the right to refuse product based upon failure to provide a
SDS or based upon the information contained therein. Servicing may be denied and/or
delayed without applicable SDS.
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Publication # 190610