Return Of Equipment Policy - Ultrasonic Sonic Touch II User Manual

23. R E P
ETURN OF QUIPMENT OLICY
Replacement/Repair Policy and Pricing Schedule
It is the intention of Ultrasonic Power Corporation (UPC) to deliver fair, accurate, cost-
effective and timely service associated with warranty and non-warranty product
assistance to Original Equipment Manufacturers (OEM), End-user and Reseller
Customers within the guidelines of this Policy. All warranty repair costs that fall within
the scope of a UPC Warranty Policy will be covered, in full, according to the applicable
UPC Warranty Policy. All non-warranty and customer damage repairs will be quoted
according to inspection criteria and pricing schedule for the associated Product.
Visit our website before returning any product. www.upcorp.com
A Return Material Authorization (RMA) number must be assigned prior to returning any
product.
Contact RMA Coordinator at +1 815 235 6020 : Monday – Friday 7:00 AM to 5:00 PM
Central Time (UST -6)
Warranty
Repairs will be covered in accordance with the applicable UPC Warranty Policy. All
warranty repairs are subject to an initial inspection and approval by an authorized UPC
repair representative to determine if the requested repairs are covered by an
applicable UPC Warranty Policy. If a repair is NOT covered under warranty, UPC will
issue a quote for the cost of the repairs needed and will provide a stated reason for the
non-warranty coverage determination. As indicated in each UPC Warranty Policy, all
warranties are void if the warranty "tamper seal" is broken or Products or Accessories
has been modified and/or repaired by anyone other than a UPC repair representative.
Non-Warranty and Customer Damage
Work by UPC will be performed in accordance with the UPC policy for the repair of
equipment. Payment confirmation pursuant to the quote provided by UPC must be
received prior to any repair being made. The initial diagnostic fee charged covers all
testing, diagnosis, parts, and labor to determine the cause of the defect and the repair
necessary to restore full functionality of the returned equipment. Returned equipment
that is determined "beyond repair" due to non-UPC causes (customer, accident,
weather, etc.) will not be repaired. There will be no refund of the diagnostic fee for
equipment determined to be beyond repair.
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Publication # 190610