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Fault
The programme does not
start.
The door cannot be opened.
The water is not draining.
Cause
The detergent drawer has
not been pushed in as far as
it can go.
The pump for the intelligent
dosing system is blocked.
is activated.
The temperature is too high.
Water level is too high.
Power failure.
Drain pipe or water outlet
hose is blocked.
Drain pipe or water drain
hose is caught or jammed.
Drain pump is blocked.
is activated.
Troubleshooting en
troubleshooting
Push the detergent drawer in as far
▶
as it will go.
Switch off the appliance.
1.
Clean the pump unit.
2.
→ "Cleaning the detergent drawer",
Page 48
If this indicator appears again, call
3.
our after-sales service.
→ "Customer Service", Page 68
Note: You can start the washing pro-
gramme if you deactivate the intelli-
gent dosing system and dose manu-
ally.
→ "Buttons", Page 24
Continue the programme by select-
▶
ing Spin or Drain and pressing
Start/Reload
→ "Resuming the programme when
the programme status is Rinse
Hold", Page 39
Wait until the temperature has
▶
dropped.
→ "Cancelling the programme",
▶
Page 38
Start the Drain programme.
▶
Open the door using the emergency
▶
release.
→ "Emergency release", Page 66
Clean the drain pipe and the water
▶
outlet hose.
Ensure that the drain pipe and wa-
▶
ter drain hose are not kinked or
trapped.
→ "Cleaning the drain pump",
▶
Page 50
Continue the programme by select-
▶
ing Spin or Drain and pressing
Start/Reload
.
.
59
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