Alarm.Com ADC-480Q User Manual

ADC-480Q Module
USER GUIDE REV 3.6
Introduction
The Alarm.com ADC-480Q Module enables wireless reporting of all alarms
and other system events from compatible control panels using the LTE
wireless (cellular) network. The module can be used as the primary
communication path for all alarm signaling, or as a backup to a telephone
line connection to the central monitoring station. The wireless alarm
signaling and routing service is operated by Alarm.com. The LTE Module also
features integrated support for Alarm.com's emPower™ solution with built-
in Z-Wave capabilities.
Installation
The ADC-480Q Module is meant for professional installation only.
Installation consists of inserting the module into a compatible alarm panel,
attaching the antenna, and performing an LTE phone test at the panel. See
the Module Diagram at the end of this installation guide for a component
overview.
Installers are responsible for ensuring host devices are tested and compliant
with the applicable FCC and ISED rule parts, including the required host
labeling as shown in the "Regulatory Information" section in this document.
Troubleshooting LEDs
Status LEDs indicate network and module status. Figure 1 below shows the
location of the status LEDs on the LTE module.
Figure 1: Status LEDs
Table 1 below describes the LED functions.
Table 1: LED Functions
LED Function
L1 Error LED. Flashes 1 to 8 times in an 8-second interval to indicate
specific error. See Table 2 for errors and common fixes.
L2 Panel Communication and Z-Wave status messages. Flashes every
time the module communicates with the panel and flashes in
patterns to indicate Z-Wave status.
L3 LTE Communication. Flashes every time the LTE signal level is
checked and when packets are exchanged with Alarm.com.
L4 LTE Signal Level. Flashes 0 to 5 times to indicate signal strength, or
toggles on/off slowly when communicating with Alarm.com servers.
L5 Z-Wave Error LED. See Table 3 for error descriptions.
L1 L2 L3 L4 L5
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LED Details
LED L1 (red)
L1 flashes when there is an error. The number of flashes indicates the error
number. If there are two or more errors at the same time, the errors will
flash one after the other. The LED will stay off for at least four seconds
between errors.
Table 2: Errors flashed on L1 (red)
Number of Error and solution
flashes
1 Module cannot communicate with the panel. Perform a power
cycle on the panel. If the error persists lift the module out of
the panel and re-insert it. If the error is still observed try a
different module. Finally, if that does not fix the problem try a
different panel.
2 then 4 The module provisioning process could not be completed.
2 then 5 The module provisioning process could not be completed
because the module is currently roaming on the carrier's
network.
3 The module is trying to register on the LTE network. If it
persists for more than a few minutes, the module is having
problems registering. Check L4 for signal level. If signal level is
lower than 2 "bars", change the panel's location or use a
remote antenna option.
4 The module is registered on the LTE network but cannot
connect with Alarm.com. Contact Alarm.com Technical
Support.
5 Radio portion of the module is not working correctly. If this
persists for more than a few minutes the module may need to
be replaced. This error is extremely rare so verify that the
module is flashing 5 times.
6 This is an error only if it persists for more than a minute.
Otherwise, it's just an indication that the module is fixing an
unusual condition regarding communication with the LTE
network.
7 The module is not compatible with this panel type. Please
insert a compatible module.
8 If it persists, the account may have been set up incorrectly.
Contact Alarm.com Technical Support. You will be asked to
check the serial number of the module.
LED L2 (yellow)
L2 flashes with every communication between the module and the panel.
Normal pattern calls for a series of quick flashes every two seconds in Idle
Mode or four seconds in PowerSave Mode. It also occasionally flashes in
patterns to indicate Z-Wave status. See the table below for a description of
various possibilities.
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ADC-480Q Module | User Guide
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