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ADCP-80-353 • Issue 2 • August 2002 • Section 3: General Information
4 REPAIR CHARGES
If the defect and the necessary repairs are covered by the warranty, and the applicable warranty
period has not expired, the Buyer's only payment obligation is to pay the shipping cost to return
the defective Product. ADC will repair or replace the Product at no charge and pay the return
shipping charges.
Otherwise, ADC will charge a percentage of the current Customer Product price for the repair
or NTF (No Trouble Found). If an advance replacement is requested, the full price of a new unit
will be charged initially. Upon receipt of the defective Product, ADC will credit Buyer with 20
percent of full price charged for any Product to be Out-of-Warranty. Products must be returned
within thirty (30) days to be eligible for any advance replacement credit. If repairs necessitate a
visit by an ADC representative, ADC will charge the current price of a field visit plus round trip
transportation charges from Minneapolis to the Buyer's site.
5 REPLACEMENT/SPARE PRODUCTS
Replacement parts, including, but not limited to, button caps and lenses, lamps, fuses, and patch
cords, are available from ADC on a special order basis. Contact the BCG Technical Assistance
Center at 1-800-366-3891, extension 73475 (in U.S.A. or Canada) or 952-917-3475 (outside
U.S.A. and Canada) for additional information.
Spare Products and accessories can be purchased from ADC. Contact Sales Administration at
1-800-366-3891, extension 73000 (in U.S.A. or Canada) or 952-938-8080 (outside U.S.A. and
Canada) for a price quote and to place your order.
6 RETURNED MATERIAL
Contact the ADC Product Return Department at 1-800-366-3891, extension 73748 (in U.S.A. or
Canada) or 952-917-3748 (outside U.S.A. and Canada) to obtain a Return Material
Authorization number prior to returning an ADC Product.
All returned Products must have a Return Material Authorization (RMA) number clearly
marked on the outside of the package. The Return Material Authorization number is valid for 90
days from authorization.
Page 3-2
© 2002, ADC Telecommunications, Inc.
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