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SECTION 3: GENERAL INFORMATION
Content
1
WARRANTY/SOFTWARE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1
2
SOFTWARE SERVICE AGREEMENT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1
3
REPAIR/EXCHANGE POLICY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1
4
REPAIR CHARGES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2
5
REPLACEMENT/SPARE PRODUCTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2
6
RETURNED MATERIAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2
7
CUSTOMER INFORMATION AND ASSISTANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3
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1 WARRANTY/SOFTWARE
The Product and Software warranty policy and warranty period for all ADC Products is
published in ADC's Warranty/Software Handbook. Contact the Technical Assistance Center at
1-800-366-3891, extension 73475 (in U.S.A. or Canada) or 952-917-3475 (outside U.S.A. and
Canada) for warranty or software information or for a copy of the Warranty/Software
Handbook.
2 SOFTWARE SERVICE AGREEMENT
ADC software service agreements for some ADC Products are available at a nominal fee.
Contact the Technical Assistance Center at 1-800-366-3891, extension 73475 (in U.S.A. or
Canada) or 952-917-3475 (outside U.S.A. and Canada) for software service agreement
information.
3 REPAIR/EXCHANGE POLICY
All repairs of ADC Products must be done by ADC or an authorized representative. Any
attempt to repair or modify ADC Products without written authorization from ADC voids the
warranty.
If a malfunction cannot be resolved by the normal troubleshooting procedures, call the
Technical Assistance Center at 1-800-366-3891, extension 73475 (in U.S.A. or Canada) or
952-917-3475 (outside U.S.A. and Canada). A telephone consultation can sometimes resolve a
problem without the need to repair or replace the ADC Product.
If, during a telephone consultation, ADC determines the ADC Product needs repair, ADC will
authorize the return of the affected Product for repair and provide a Return Material
Authorization number and complete return shipping instructions. If time is critical, ADC can
arrange to ship the replacement Product immediately. In all cases, the defective Product must be
carefully packaged and returned to ADC.
ADCP-80-353 • Issue 2 • August 2002 • Section 3: General Information
© 2002, ADC Telecommunications, Inc.
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