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This warranty does not apply to units damaged by freight handlers, accident, modification, poor maintenance,
misuse, or misapplication. Heat exchangers found to be damaged by exposure to acidic or otherwise
corrosive environments will not be covered under normal or prorated warranty.
Warranty claims must be submitted and shall be processed in accordance with Gardner Denver's established
warranty claim procedure for Compressed Air Treatment products. Gardner Denver will not be held liable for
business interruptions, loss of profits, personal injury, costs of delay or any other special indirect, incidental, or
consequential losses, costs, or damages.
WHO TO CONTACT IF YOU HAVE A WARRANTY CLAIM
All claims made under this warranty shall be directed to the:
COMPRESSED AIR TREATMENT DIVISION at (303) 783-2322 or (303) 783-2334.
To initiate a possible warranty claim.
1. Contact the Compressed Air Treatment Division at 303 783-2322 and provide the following
information:
a. Customer name, contact name, phone number, address.
b. Dryer serial number and model number.
c. Description of problem or complaint with as much detail as possible.
2. Gardner Denver dryer service will ask for a purchase order at this time. The P.O. will be used
in the event that parts or labor are non warranty. If a warranty situation is deemed to exist, the
distributor will not be billed for the call. Gardner Denver service issues a warranty number known as
an authorization to return (number) to the distributor at this time.
3. Gardner Denver service will contact the customer to determine the nature of the problem and
attempt to solve it over the phone. If the problem cannot be resolved over the phone, arrangements
will be made for an outside service source to look at the dryer and determine a course of action for
repairs. The contractor will be given the ATR number as a reference for the job.
NOTE:
MANY REPAIRS ON A REFRIGERATED AIR DRYER CAN BE DONE BY A TECHNICIAN
NO EPA REFRIGERANT HANDLING CERTIFICATION. THIS WOULD INCLUDE
HOT GAS VALVE ADJUSTMENTS, DRAIN VALVE AND FAN MOTOR REPLACEMENT.
CERTIFICATION IS REQUIRED WHEN THE REFRIGERANT SIDE OF THE SYSTEM NEEDS WORK OR
4. The service contractor will be allowed 2 hours for an initial inspection of the dryer. If, at this time,
the cause of failure is determined to be non warranty, (see what is covered and what is not
covered) the distributor will be billed for the inspection. The distributor can then recover his costs
from the end user. If the failure is within warranty, the service contractor will be asked to provide
an estimate for the cost of the repairs. Once a price is established, the contractor will be given
permission to proceed.
REFRIGERANT IS PURCHASED AT A WHOLESALER.
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CONDENSER CLEANING,
WITH
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