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This article helps you to determine why you may not be getting pedal assistance on the XE-1. In order to determine why your XE-1 may not be providing electrical assistance to you, work through the following scenarios: 1. Perform a function check.
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1.5 If you cannot feel a difference between the resistance with the battery off and then on (ensuring that the battery is charged), work through steps 3/4. 2. Your battery is flat. If you feel the pedal assist gradually becoming less and less, it is likely that your battery in running low. Your battery switch LED will be lit up red if the power is 25% or less.
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When the angle of the bike comes within 30 degrees from vertical, the motor will re-engage and the switch LED will stop flashing. If you still find that you are not getting any pedal assistance from your XE-1, please get in touch with our support team here.
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