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产品售后保修条款
摩恩产品是在高质量标准及生产工艺下制造的，摩恩承诺为
消费者购买的洁具产品提供有期限免费保修及终身维修服务
。
龙头免费保修期为：阀芯5年，电磁阀感应器2年，其它附件
如淋浴杆、软管、花洒、落水、把手、装饰盖、提拉杆、混
水器等的保修期均为1年有限。均自消费者购买日（以摩恩产
品分销商开具的发票或收据上载明日期为准）起计。
免费保修范围为产品及产品配件（如淋浴杆、软管、花洒、
落水、把手、装饰盖、提拉杆、混水器等）由于材质及工艺
原因而造成的故障或损坏。免费保修期内，我们将无偿为您
提供修理服务及更换发生故障的产品或产品配件。摩恩的售
后服务责任仅限于对故障产品的修理，而不延及您因产品故
障而发生的其他损失，法律另有规定的除外。
您需了解：产品外观碰伤、刻划痕迹，以及滥用及不正当保
养所导致的故障或损坏，均不属于免费保修范围。即使在免
费保修期内，属下列（1）-（5）情况之一的，需酌情收取
修理费用：
1. 不能出示相符的保修卡和有效购买凭证情况的，
2. 未按使用说明书告知的使用方法和注意事项造成的
故障，
3. 自行拆卸、维修、改装所造成的故障和损坏，
4. 由于不可抗力等外部原因引起的故障和损坏，
5. 由于运输、搬卸、挤压等造成的损坏。
对于保修期外或不在保修范围内的产品，如需维修，摩恩将
酌情收取上门费、人工费及材料费。
本保修条款仅对原始消费者和酒店行业的购买者有效，并不
适用于本产品在工业，商业，贸易和非酒店行业的使用。
如对本保修条款内容有任何疑问，请拨打400 630 8866 咨
询热线，或向当地分销商咨询。 对于中国大陆以外的市场，
此产品的保修及保障服务详情请咨询当地经销商。
摩恩公司对摩恩保修拥有最终解释权。
合 格 证
Compliance Certification
浴室墙装龙头
产品名称
Wall Mount Bath Faucet
Product Name
检验员
Inspector
生产日期
Date of Production
摩恩（上海）厨卫有限公司
中国（上海）自由贸易试验区富特北路399号
邮编：200131
MOEN (SHANG HAI)KITCHEN&BATH PRODUCTS CO.,LTD
No. 399 Fute North RD, China (Shanghai) Pilot Free Trade Zone,
Shanghai 200131 P.R. China
MOEN LIMITED WARRANTY
We offer limited warranty and lifetime maintenance for
Moen products, which are all manufactured with high
standards of workmanship.
The period of warranty shall start from the date of
purchase of the product (according to the invoice or
receipt issued by Moen distributors) and shall cover a
period of the following: the warranty period for cartridge
is 5 years, the warranty period for solenoid valve sensor
is 2 years, the warranty period of other accessories such
as shower bar, hose, shower, drain assembly, handle,
cover, lift rod, aerator etc. is 1 year.
This warranty is your coverage against material and
workmanship malfunction or defects in Moen products
or components (such as shower bar, hose, shower, drain
assembly, handle, cover, lift rod, aerator etc.). During the
warranty period, we offer free maintenance and
changing of malfunctioned products or product
components. Moen's after sales service liability is limited
to the maintenance of faulty items and does not cover
your other losses caused by product malfunction, except
for otherwise stipulated by law.
Cosmetic damages (scratches, dents, etc.) and
malfunction or defects caused by abuse or improper
maintenance is not covered by this warranty. Although
the warranty period remains valid, in case of the
following conditions (1) - (5), the maintenance cost
(material cost and labor cost) shall still be charged as
the case may be:
1. Corresponding warranty card and valid invoice
cannot be presented;
2. Faults were caused by the incompliance with the
instructions and precautions provided in the user's
manual;
3. Damages and faults were caused by self-actuated
dismantling, repair and refit;
4. Faults and damages were caused by external
factors such as force majeure;
5. Damages were caused by transportation, unloading
and extrusion, etc.
This warranty is valid for the original consumers only
(including hotel use), and excludes industrial and
commercial use of the product (except for hotel use).
This card is only responsible for product maintenance
rather than any other liabilities.
In the event that the product requires maintenance but
exceeds the warranty period, or that the product is not
covered by this warranty, labor cost and material cost
shall be charged as the case may be.
Please call 400-630-8866 or contact local dealer for any
question. For markets exclude Chinese mainland, the
terms and conditions of warranty shall differ between
product categories and countries. Please refer to
warranty stated by local distribution.
Moen Incorporated shall have the final interpretation of
Moen warranties.
©2021 Moen Incorporated
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