Troubleshooting - Intermec 761 Software Update

Troubleshooting

Problem
The upgrade fails.
"Please wait while setup adds the IDRS Device"
When the upgrade is complete, you try to open
the Intermec Gateway home page. You see an
error indicating that the page cannot be
displayed.
When the upgrade is complete, you try to open
the Intermec Gateway home page. Part of the
home page appears, but it eventually times out
with ASP error 116.
Upgrading the Server Applications Software v1.2 Instructions
Solution
You are trying to upgrade a G4000A with Windows 2000 and
G4000 software version 1.0, which cannot be done. You must
perform one of these procedures instead:
•
Upgrade your G4000A with the Windows Server 2003 Upgrade
Kit (P/N 074372).
•
Contact Intermec and arrange for a service technician to reimage
your G4000A with the Windows 2000 SAK Reimage Kit.
If this message does not clear from the screen after 10 minutes, the
upgrade has failed.
You did not connect the Intermec Application Server to the
Ethernet network before you began the upgrade. You need to repeat
the entire upgrade from the beginning.
Follow these steps:
1 In Internet Explorer, choose Tools > Internet Options. The
Internet Options screen appears.
2 Click the Connections tab.
3 Click the LAN Settings button. The Local Area Network (LAN)
Settings screen appears.
4 Clear the Automatically detect settings check box.
5 Clear the Use a proxy server for your LAN check box.
6 Click OK to exit the Local Area Network (LAN) Settings screen.
7 Click OK to exit the Internet Options screen.
8 You must reboot the Intermec Application Server now.
Close all open instances of Internet Explorer, and then relaunch the
Intermec Gateway home page.
9