Troubleshooting Tips - GE PTS9000 Owner's Manual

Troubleshooting tips ... Before you call for service
Problem
Excessive smoking during
broiling
Oven door will not open
after a clean cycle
Oven not clean after a
clean cycle
"F— and a number or
letter" are displayed on
LCD screen
LCD is not functioning
properly
Power outage, clock
resets
"Burning" or "oily" odor
emitting from the vent
Strong odor
Fan noise
My oven door glass
appears to be "tinted" or
have a "rainbow" color. Is
this defective?
Sometimes the oven takes
longer to preheat to the
same temperature
Oven will not work
remotely
Oven camera image is not
clear
No image on oven camera
app
24
Possible Cause
Food too close to burner element.
Oven too hot.
Oven controls improperly set.
Oven was heavily soiled.
You have a function error code.
If the function code repeats.
A fuse in your home may be blown or the circuit
breaker tripped.
Oven controls improperly set.
LCD screen is locked.
LCD is faulty.
Power outage or surge
This is normal in a new oven and will disappear in
time.
An odor from the insulation around the inside of the
oven is normal for the first few times the oven is used.
A cooling fan may automatically turn on.
No. The inner oven glass is coated with a heat barrier
to reflect the heat back into the oven to prevent heat
loss and keep the outer door cool while baking.
Cookware or food in oven
Number of racks in oven
Different cooking modes
Router issues, no wireless signal, etc.
Oven is not connected.
Oven door glass is dirty
Camera cable unplugged
What To Do
Lower the rack position of the food.
Allow the oven to cool below locking temperature.
See the Cleaning the Oven section.
Clean up heavy spillovers before starting the clean
cycle. Heavily soiled ovens may need to self-clean
again or for a longer period of time.
Press Dismiss on the LCD screen. Allow the oven to
cool for one hour. Put the oven back into operation.
Disconnect all power to the oven for at least 30 seconds
and then reconnect power. If the function error code
repeats, call for service.
Replace the fuse or reset the circuit breaker.
See the Cooking Modes or Settings section to ensure
proper use. Ensure unit is updated to the most recent
software update.
Unlock the screen by pressing the Unlock icon. If this
does not correct the issue, cycle power at the circuit
breaker and ensure unit is updated to the most recent
software update.
Cycle power at the circuit breaker and ensure unit is
updated to the most recent software update. If issue
persists, call service to assess the issue.
Reset the clock. If the oven was in use, you must reset
it by pressing Cancel, setting the clock and resetting
any cooking function.
To speed the process, set a self-clean cycle for a
minimum of 3 hours. See the Cleaning the Oven
section.
This is temporary and will go away after several uses or
a self-clean cycle.
This is normal. The cooling fan will turn on to cool
internal parts. It may run for up to 1-1/2 hours after the
oven is turned off.
This is normal. Under certain light or angles, you may
see this tint or rainbow color.
The cookware or food in the oven will cause the oven to
take longer to preheat. Remove items to reduce preheat
time.
Adding more racks to the oven will cause the oven to
take longer to preheat. Remove some racks.
The different cooking modes use different preheat
methods to heat the oven for the specific cooking
mode. Some modes will take longer than others (i.e.
convection bake multi).
For assistance with oven wireless network connectivity,
please call 1-800-220-6899.
Follow directions in Cleaning the Oven section to
properly clean oven door glass.
Check to make sure camera cable is plugged into
bottom of door.
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