Empire Comfort Systems DVL36BP30 Series Installation Instructions Manual page 54

MV - CONTROL SYSTEM TROUBLESHOOTING (CONT'D)
PROBLEM OBSERVED
Frequent pilot outage problem.
The pilot and main burner extinguish
while in operation.
Glass soots, and/or soot deposits
collected on logs.
Flame burns blue and lifts off main
burner.
Flame is faint or "ghosting"
With proper installation and maintenance, your new Direct-Vent Gas Fireplace will provide years of trouble-free service. If you do experience a problem,
refer to the Troubleshooting Guide below. This guide will assist a qualified service person in diagnosis and corrective action.
Page 54
POSSIBLE CAUSE
Pilot flame may be too high or too low,
or blowing (high), causing pilot safety to
drop out.
No Propane in tank.
Vent pipe leaking exhaust gasses back
into system.
Glass to loose, gasket leaks in corners
after usage.
Bad thermopile or thermocouple.
Improper vent cap installation.
Flame impingement on logs incorrect.
Debris around throat of main burner.
Glass door is not properly sealed. Verify that
the seal is seated to the firebox face. The
seal must be even and the door centered.
Both spring clamps must be properly latched.
Check air shutter setting.
See Specifications, page 5.
Insufficient oxygen being supplied.
Too much crushed glass media or too
many logs/rocks on burner surround
CORRECTIVE MEASURE
Clean and adjust flame for maximum flame
impingement on the thermocouple. Follow
lighting instructions carefully.
Check Propane tank. Refill fuel tank.
Check for leaks.
Be certain glass assembly is installed
correctly.
Replace if necessary.
Check for proper installation and freedom
from debris or blockage.
Check and adjust log position. Contact
Empire Comfort Systems, Inc.
Inspect the opening at the base of the main
burner. It is imperative that NO material be
placed in this opening.
Check to make sure vent cap is installed
properly and free of debris. Make sure
that vent system joints are tight and have
no leaks.
Check to make sure that no material has
been placed at the main burner base.
Remove excessive media. Reduce number
of logs/rocks
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