Fisher & Paykel WH2424P1 Troubleshooting Manual page 2

Problem Possible Causes
Faulty water supply.
Delay start maybe set.
The washer has
detected a fault.
Washer
Power or water failure.
stops
working
Washer has been paused.
mid cycle
Too many suds.
Drain hose too low.
Washer
drains
while filling
Drain hose sitting in water.
Drain hose blocked.
Washer is Pump filter blocked.
not
draining
Drain hose higher than 47 1/5"
(1200mm) above
floor level.
Drain hose not connected to
standpipe or tub.
Filling
continuously
Machine siphoning.
Incorrect detergent used.
Poor rinsing
Too much detergent used.
Load has gone out of balance.
Not spinning
Machine is not level.
properly
Suds build up.
Too many Incorrect type of detergent
soap used.
https://producthelp.fisherpaykel.com/us/Wash/Front_Loaders/WashSmart/WH2424P1/User_Guide_WH2424P1/16_troublesh...
What to Do
Check faucets that aren't connected to the machine are working.
Refer to page 35.
Refer to pages 40 – 42.
Check the power and/or water is working correctly.
Touch ►II the button to continue.
Washer is waiting for suds to dissolve
before continuing the cycle.
Ensure the height of the drain hose is at least 31 1/2" (800mm)
from the floor level (refer to page 13).
Clear the drain.
Clear the drain hose.
Clear the pump filter (refer to page 38).
Lower the level of the drain hose (refer to page 13).
Connect drain hose correctly (refer to page 13).
Ensure standpipe or tub is at least 31 1/2" (800mm) from the floor
level.
Use low sudsing, front loader detergent only (refer to page 26).
Ensure the correct dose of detergent is used for the load size and
soil level (refer to page 28).
Open door and redistribute load, then restart the washer.
Ensure machine is correctly leveled
(refer to page 10).
Check the amount of detergent used, reduce if necessary.
Use low sudsing, front loader detergent only (refer to page 26).
Updated: Tue, 16 Nov 2021 12:12:43 GMT
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