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HydroMassage 100 Series Owner's Manual

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HydroMassage Product Manual
Class I, Type B, IPXO, Equipment
Revised 4/14/2015

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Summary of Contents for HydroMassage 100 Series

  • Page 1 HydroMassage Product Manual Class I, Type B, IPXO, Equipment Revised 4/14/2015...

  • Page 2: Introduction To Hydromassage

    Introduction to HydroMassage ® Congratulations on your decision to add HydroMassage to your business. HydroMassage has been trusted by doctors and industry leaders for over 25 years to provide clients with a convenient way to deliver the benefits of a 10-15 minute heated massage every day.
  • Page 3 Comfortable: Clients don’t get undressed. They can enjoy the massage fully clothed and comfortable.  Entertaining: With the HydroMassage® Touchscreen, clients can watch videos and listen to music during their massage. Those users who have a hard time sitting still will be completely satisfied with the entertainment features.

  • Page 4: Table Of Contents

    Table of Contents 1. Introduction to HydroMassage....2. Table of Contents ......
  • Page 5 Trouble Shooting Instructions ....46-47 Illustrations and Components....48-51 Control Box Components .

  • Page 6: Limited Warranty

    HydroMassage Limited Warranty ® Limited Warranty Period 90 Days Labor 2 Years Parts only 3 Years Tank & Frame only All parts found to be defective due to workmanship during the Limited Warranty Period will be repaired or replaced at JTL’s option.

  • Page 7: Disclaimers

    Disclaimers JTL shall not be liable for loss of use of equipment or other incidental or consequential costs associated with the installation of equipment. (Any implied warranty shall have duration equal to the duration of the applicable warranty stated above.) Under no circumstances shall JTL or any of its representatives be held liable for injury to any person or damage to any property, however arising.

  • Page 8: Precautions And Contraindications

    ® Please ensure users are aware of the following precautions and contraindications prior to receiving a HydroMassage treatment. Anyone suffering from one or more of the following conditions, or with a condition upon which heat or massage would have an adverse effect should receive physician approval prior to use: Heart or circulatory problems;...

  • Page 9: Safety Considerations

    HydroMassage Safety Considerations ® This product is not suitable for use in the presence of flammable anesthetics. This unit uses electricity: to reduce the risk of electrical shock and fire keep clear of electrical components. Always unplug the unit before attempting service or inspection.

  • Page 10: Product Specifications

    HydroMassage Specifications ® Model Series 100 Series 300, 340 Series 320,350,500,700 Dimensions 94L x 371/2 W x 24H 94L x 371/2 W x 24H 94L x 371/2 W x 24H 260 lbs/ 118kg without 260 lbs /118kg without Weight 260 lbs without water...

  • Page 11: Setup And Installation Instructions

    International installations: please have your electrician install an appropriate plug and receptacle according to code  Requires a 110 Volt outlet within 5’ of the center of the HydroMassage bed.  CAT 5 or Cat 6 Internet / Network connection at least 6’ from bed Please be sure your electrical installation is completed before the unit arrives.

  • Page 12: Delivery / Unpacking Instructions

    HydroMassage Delivery / Unpacking Instructions ® Tools & Supplies Needed  Small Scissors (to remove wrapping)  Adjustable Crescent Wrench  Phillips Screw Driver  Tin-Snips (for removing bands)  25 Gallons Distilled Water Unpacking Shipping Crates 1. Snip packing bands 2.
  • Page 13 7. Remove both side panels then end panels by 8. Retrieve Parts Supply box and Marketing lifting up the top edges off Velcro fasteners Materials Boxes. In Parts Supply Box, all units include castors, nuts, water fill tube, panel screws, and pillow.

  • Page 14: Installing Castors And Moving To Desired Location

    (HydroMassage Delivery / Unpacking Instructions Continued) ® Installing Castors & Moving Unit into Desired Location 1) Pull one corner of the bed off the plywood by pulling the metal frame (pull one corner off at a time while securing castors) 2) Install casters (wheels) into frame through holes and tighten nuts using crescent wrench.
  • Page 15 (foot) end of bed. 7) Put side and end panels back on unit. Use black screws from Parts Supply Box to secure end panels Before beginning installation, the following components should be ready: HydroMassage Bed External Cooling Parts Supply (with pillow)
  • Page 16 **HYDROMASSAGE INSTALLATION INSTRUCTIONS BEGIN ON NEXT PAGE**...

  • Page 17: Pre-Installation Checklist

    If external cooling system will be installed on the HydroMassage room floor, ensure there is sufficient space available for cooling unit, and allow for a minimum of 12” of space for both the intake and...

  • Page 18: External Cooling System Installation

    6) Neatly coil the excess cooling system tubing, and secure to the inside of the bed frame with a Allow for a minimum of 3’ of excess wiring to enable reusable tie supplied (do not squeeze tubing). movement of HydroMassage unit during servicing or maintenance Cooling system tubes inside...

  • Page 19: Touchscreen Components

    HydroMassage Touchscreen Installation ® (This section only applies to 340, 350, 500, and 700 series) Touchscreen Components Supplied Part Picture Picture Part Power Cord For Touch Touchscreen Monitor Screen (already connected & CPU (front view) to Touchscreen) Communication Cable Touch Screen Pole...
  • Page 20 HydroMassage Touchscreen Installation ® (This section only applies to 340, 350, 500, and 700 series) 1) Remove Touchscreen from parts supply box 2) Identify all component on previous page 3) Insert Touchscreen mounting pole into bed frame  Touchscreen is typically installed on the side of the bed adjacent to a wall. Recommend installing Touchscreen pole on opposite side of Aluminum Control Box (makes control box easier to access).
  • Page 21 Communications Cable Cable Motor Clips Drive 8) Neatly secure Touchscreen wiring to HydroMassage frame.  Pictures illustrate proper Touchscreen wiring Touchscreen Wiring 9) Users may plug headphones into headphone jack on back of Touchscreen 10) If installing T-Max or other remote usage controls, make connections at this point.
  • Page 22 Initial Start-up ® 1) Make sure HydroMassage power cord is NOT plugged into 220V outlet. If the Touchscreen is not turned on, the bed should never be plugged in at the 220V electrical outlet. 2) Underneath bed, check to ensure two PVC pump unions are tight.
  • Page 23  **IMPORTANT: Do this first before plugging 220V electrical cord into the wall outlet. The HydroMassage software will boot up automatically on the screen. Wait until you see an “Establishing Communication” window on the Touchscreen before plugging in 220V outlet.
  • Page 24 11) Press green start button on Touchscreen to turn on HydroMassage for the first time.  Check under unit for any visible signs of leaks Massage Area Start Limits Button Massage Massage Pressure Travel Speed 12) If “Water Temp Cold” Warning Message is displayed on Touchscreen, simply begin a massage session to raise water temperature.

  • Page 25: Testing

    HydroMassage Testing ® 1) Test Touchscreen controls  Confirm HydroMassage working properly by testing the pressure bars, change the massage speed, and launch the entertainment options at least 1X each. Massage Area Entertainment Limits Options Massage Massage Travel Pressure Speed 2) Test the cooling system (either external and internal) (For 100, 300, or 320 Models, use Handheld control to view temperature settings).

  • Page 26: Final Assembly

    The nylon cover sheet will attach to the comfort pad with snap connections. There is an opening on one side for the Touchscreen pole. Comfort Cover Sheet Velcro opening for Touchscreen 5) Contact HydroMassage Technical Support Department at 1-800-699-1008 to install HydroMassage Desktop Software and Remote Access Software...

  • Page 27: Post-Installation Training

    12 months.  The HydroMassage bed should be rebooted at least 1X per week. This often resolves any minor software issues. See the Maintenance Schedule either on-line or on last page of the manual.

  • Page 28: Hydromassage Touchscreen Software

    Touchscreen Overview ® The HydroMassage Touchscreen is a feature that was designed to increase the functionality, ease of use, and overall level of enjoyment of a HydroMassage Dry Hydrotherapy system. In addition to allowing the user to adjust the pressure, speed, target areas, and time of massage, the Touchscreen also adds entertainment features including music, games, videos, books, self awareness and internet and more.

  • Page 29: Touchscreen Overview / Features

    HydroMassage Touchscreen Features ® 1. Massage Settings. The following variables may be adjusted to provide a fully customized massage based on user preferences. The default settings for each variable may be changed in the Administrator Menu. Pressure. The massage intensity ranges from 2-38 PSI on a scale from 1-10. The current...
  • Page 30 Touchscreen. To adjust the Temperature, enter the Administrator area by holding the Stop button for 5 seconds then enter the HydroMassage Administrator code (120700). The temperature controls may be found at the lower left-hand corner of the Default window, indicating both the programmed and current water temperature.
  • Page 31 Administrator, Adv Options. (It is disabled by default) The user may access the Internet while on the HydroMassage. For this reason, the computer keyboard should be kept plugged into the CPU and stored next to the bed. Anti-virus software is NOT included with purchase. It is the customer’s responsibility to purchase, register, and maintain anti-virus protection if so desired.
  • Page 32 Member Management. This is very valuable tool if you would like to generate recurring revenue from your HydroMassage. You can use the Member Management System to sell packages by, the minute, day, week, or month and limit usage. The information for the members that have access to the...

  • Page 33: Member Management Software

    HydroMassage Touchscreen Member Management Software Database ® This feature is used to create separate accounts for each client that receives massage sessions. This is particularly useful because it allows the administrator to track client usage or limit cash-paying customers to only receive the length of massage that they have purchased.
  • Page 34 3. Assign Log-in ID a. This is the ID number that the member will enter to access their HydroMassage account. i. Manual ID- select this option if you wish to pick the ID number (most commonly a customer or membership number with your business).
  • Page 35 Before submitting the new member, you may review and edit any criteria which was entered during the process. Click on any field to edit. View Members When you select “View Members” from the Main Menu, this screen appears allowing you to view all HydroMassage members.
  • Page 36 Advanced Options When you select “Advanced” on the Main Menu, this screen appears. Use this feature if you do not wish to use the Add New Member Wizard. It contains all of the features of the Wizard on one screen. Once a member is entered in the system they will see the logon pad appear when they attempt to press the start button.

  • Page 37: Trial Mode & Auto Sign-Up

    The auto signup feature will automatically begin at the end of their massage. This is especially useful during the first month or two when you are trying to get the word out about HydroMassage, or if you’d like to give your clients 1-2 free massages during the year.

  • Page 38: Touchscreen Technical Options

     Disable Warning: Allows you to stop nuisance warnings.  Clear Base Press. *Should only be used under the guidance of the HydroMassage Technical support department.  Reboot MB: Performs a first level reboot of the software. A full reboot is performed by unplugging the HydroMassage and restarting the PC.

  • Page 39: Promotional Window

    1) To add advertisements, first exit out of the software by hitting “Esc” on the top left of the keyboard or go into administrator, then advanced options, and then click on “Exit Touchscreen Software” 2) Then once the HydroMassage software has closed, use the mouse and click start on the desktop Start...
  • Page 40 3) Click on “My Computer”. Once inside “My Computer”, click on “Local Disk (C:)” 4) Once inside Local Disk (C:) click on the folder named “Media” 5) Click on the folder named “Ads”. Once inside “Ads” you will see the picture files that are named AdReel1.bmp –...

  • Page 41: Touchscreen Faqs / Cleaning Guidelines

    HydroMassage Touchscreen Frequently Asked Questions ® 1. How do I start the program on my computer for the first time? a. With the bed unplugged, locate the power button on the Battery Backup for the Touch Screen PC, Press and hold the power button 3 for seconds.
  • Page 42 Do not use benzene, thinner, ammonia, abrasive cleaners, or compressed air. 3. The HydroMassage cover sheet is waterproof. Any antibacterial wipes or cleaning spray may be used to clean HydroMassage. The cover sheet may also be washed if desired (do not machine dry).

  • Page 43: Cleaning And Maintenance

    3a in manual for filler location – Defoamacide is attached to frame. 4) Cleaning and service of the machine is recommended every 12 months. Barriers should be replaced at this time as well. HydroMassage Annual Cleaning Necessary tools  Small flat tip screwdriver ...
  • Page 44 4) Remove the 20 black knobs on the underside top edge of bed by rotating counter clockwise. Remove the 4 flat bar retainers. 5) Remove the barrier retaining ring. The ring is one piece, starting at the center foot end; simply pull the ring out of its groove.
  • Page 45 19) Check all fasteners by hand, tighten if loose. 20) Remove the electrical box cover and check for loose wire connections and/or discolored wires then put the cover back on and tighten the four screws. 21) Add Defoamacide per instructions on bottle. USE ONLY JTL Defoamacide, DO NOT USE store bought chemicals, they may cause the properties of the plastic components to change.

  • Page 46: Technical Reference And Diagnostics

    HydroMassage Technical Reference and Diagnostics ® BED DIAGNOSTICS Touchscreen Models Problem Solution 1 Solution 2 Solution 3 Bed will not start, Communications First check the USB If the Communication If the main breaker in Status window open on Screen connection on back of...
  • Page 47 Error dialog box on screen Drive motor pulling to If error persists, call Drive motor is failing, “Error Halting P_Drive Current” much current, HydroMassage Tech order replacement Reinitialize; Check to Support Dept make sure water temp is not cold Important Note: Run the unit through at least one complete 15-minute session each day to ensure that bed...

  • Page 48: Illustrations And Components

    HydroMassage Illustrations & Components ® PHOTO COMPONENTS MODEL/ Series PHOTO #1 A. Black Knobs 100, 300, 320,340, B. Electrical Control Box 350, 500 &700 C. Drive Motor PHOTO #2 SUPPORT NET A. Head & Foot 31 Squares across PHOTO #3 A.
  • Page 49 PHOTO COMPONENTS MODEL / SERIES PHOTO #4 A. Drive Motor B. Motor Shaft w/ Flat Spot C. Lock Screw D. Drive Shaft E. Wire Connection PHOTO #5 A. Seal Shaft Cover B. Drive Cable Gear (Series 100 does C. Drive Cable not have D.
  • Page 50 MODEL / PHOTO COMPONENTS SERIES PHOTO #7 A. Pressure Actuator Assembly B. Heater Cable C. Water Level Switch D. Temperature Sensor Cable PHOTO #8 A. Electrical Control Box B. Pressure Actuator Assembly C. Safety Tags PHOTO #9 A. Anti-Cavitation Plate B.
  • Page 51 PHOTO COMPONENTS MODEL Series PHOTO #11 A. Reed Switch (Foot End) PHOTO #12 A. Radiator Fans PHOTO #13 Pressure Actuator Assembly A. Potentiometer B. Set Screw & Wrench...

  • Page 52: Control Box Components

    Power light Fuses – Heater F10 & F11 - 3 amp fast blow 5x20mm Fuses - Pump Contactor F12 & F13 - 3 amp fast blow 5x20mm F4 & F9 – 10 amp slow blow for chiller model beds Fuses - Cooler - Chiller or Fan 3 amp for radiator model bed Pressure Valve Drive motor...

  • Page 53: Wiring

    U.S. Wiring Connections Description for Position “Q” above Wire # Connection 60 Hertz Type PE - Heater Ground Green 18 Gauge HL2 - Heater L2 (N) White 18 Gauge HL1 - Heater L1 Black 18 Gauge PL1 – Contactor L1 Black 18 Gauge PE - N/A...

  • Page 54: Circuit Board Diagnostic Lights

    Programming Power Liquid Level Liquid Level Foot Limit BLUE Head Limit GREEN Drive Motor Safety Valve Drive Low Limit #8 Valve Drive Max Limit #7 WHITE Temp 120 Degrees Over Temp Safety V Drive Safety #11 YELLOW...

  • Page 55: Drive Motor Installation

    Once again, Start / Stop the bed to access the other screw. Loosen it two turns and apply a drop of Loctite to the threads then tighten securely. 7. Install the side & end panels, the cover sheet, and the comfort pad. 8. Reinitialize HydroMassage (see initial start-up on page 18). PHOTO COMPONENTS...

  • Page 56: Net Installation

    HydroMassage Net Installation ® 1. Wet the net for easier installation 2. BEGIN BY ATTACHING ONE LONG SIDE OF THE NET FIRST: Find the top-left corner of the net, and count 4 squares inward from the short side, and 2 squares down from the long side. Hook this square over the 1 screw on the long side of the bed.
  • Page 57 HydroMassage Parts & Accessories List ® Part # Description Replace Add 2 TSP RSB-0761 DEFOAMACIDE 8 oz. BOTTLE every 3 months RSB-0776 BARRIER 1 year RSB-0806 BARRIER RETAINING RING 4 years FIN-0074 CHILLER ASSEMBLY COMPLETE ELC-0830 CIRCUIT BOARD SUB-1022 COMFORT PAD...
  • Page 58 Returned opened unused parts will carry 20% restocking charge, plus a fee for any damaged parts. Please refer to our standard Terms, Conditions & Warranty. Parts may be viewed on-line: http://www.hydromassage.com/order-parts.htm...

  • Page 59: External Timer Connection Instructions

    HydroMassage® External Timer Connection WARNING! “If electrical wiring & software configuration is done improperly, PERMANENT DAMAGE WILL OCCUR” WARRANTY & LIABILITY DISCLAIMER The installation of any device not manufactured or provided directly by JTL Enterprises, Inc. may void all warranties. All service must be performed by a JTL authorized service technician or by an insured/licensed electrician.

  • Page 60: Software Configuration

    HydroMassage Software Configuration for Using an External Timer Control ® Enter the Administrator area by holding down the Start button for 5 seconds then enter the Administrator code 120700. 1. Select “Operational Mode”. A. Closed Contacts: See figures 1 & 2. The bed runs as long as the contacts in the external timer Consult timer manufacturer to meet the “CONTINUITY ONLY –...

  • Page 61: External Timer Connection Diagram

    HydroMassage External Timer Connection Diagram ®...

  • Page 62: Internal Cooling System Cold Air Supply Duct

    8” from Floor to Center of Duct f your HydroMassage bed has an internal cooling system and you are installing it in a room less then 1600 sq ft, you may need to install an additional air conditioning duct at the head of the bed with...

  • Page 63: External Cooling System Vent

    HydroMassage Chimney / External Cooling System Heat Exhaust ® (Optional for 320, 350, 500, and 700 Series)

  • Page 64: External Cooling System- Installation In Ceiling

    Overview / Need for Cooling System: When HydroMassage beds are installed in a private room without a large supply of cold air, an additional external cooling system is required in order for the beds to be operated all day long without any risk of overheating.

  • Page 65: Maintenance Schedule

    HydroMassage software to automatically load on the Touchscreen monitor 4. Once the HydroMassage software loads on the Touchscreen, and only after you see a “Establishing Communication” box pop-up, plug the HydroMassage 220V electrical cord back into the wall outlet.

This manual is also suitable for:

300 series340 series320 series350 series500 series700 series ... Show all

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