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IBM ThinkPad A22e Supplementary Manual

Ibm thinkpad a22e: supplementary guide.
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Service and Troubleshooting Guide



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   Summary of Contents for IBM ThinkPad A22e

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    ® ThinkPad Service and Troubleshooting Guide...

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    ® ThinkPad Service and Troubleshooting Guide...

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    IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 5: Finding Information With Access Thinkpad

    A one-click guide to service on the Web for your ThinkPad. Your gateway into a comprehensive help system, offering information about all of your ThinkPad computer hardware and software features. A quick way to search the help system. © Copyright IBM Corp. 2001...

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    ® Whenever you have a question about your computer, or wish to view IBM Web sites, simply press the ThinkPad button to open Access ThinkPad. Click one of the Internet buttons to join an interactive ThinkPad Web community, or to directly access information about accessories and software updates, small business offerings, and help and support.

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    Some of the topics in your help system contain brief video clips that show you how to perform certain tasks, such as replacing your battery, inserting a PC Card, or upgrading your memory. Use the controls shown to play, pause, and rewind the video clip.

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    ® ThinkPad A22 Service and Troubleshooting Guide...

  • Page 9: Table Of Contents

    Laser compliance statement . . 11 Appendix B. Warranty Statement . . 12 Warranty Period . 13 IBM Statement of Limited Warranty . . 13 Part 1 - General Terms Part 2 - Country-unique Terms . . 16 . 17 Notices.

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    viii ® ThinkPad A22 Service and Troubleshooting Guide...

  • Page 11: Chapter 1. Overview Of Your New Thinkpad Computer

    Chapter 1. Overview of your new ThinkPad computer Your ThinkPad at a glance Features . © Copyright IBM Corp. 2001 Specifications . Caring for your ThinkPad computer .

  • Page 12: Your Thinkpad At A Glance

    Your ThinkPad at a glance Front view Rear view...

  • Page 13: Features

    Features Processor v Intel ® Pentium Memory v Built-in: Up to 128MB, depending on the model v Maximum: 512 MB Storage device v 2.5-inch hard disk drive: Up to 32 GB, depending on the model Display The color display uses TFT technology: v Size: 12.1, 14.1, or 15.0 inch, depending on the model v Resolution: –...

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    Features Diskette drive To get the best performance from your diskette drives, use high-quality diskettes (such as IBM diskettes) that meet or exceed the following standards: v 1-MB, 3.5-inch, unformatted diskette: – ANSI (American National Standards Institute) X3.137 – ISO (International Standards Organization) 8860 –...

  • Page 15: Specifications

    Specifications Size v 15.0-inch display model: – Width: 329 mm (13.0 in.) – Depth: 267.5 mm (10.5 in.) – Height: 38.1 mm (1.5 in.) to 44.7 mm (1.8 in.) v 14.1-inch display model: – Width: 317 mm (12.5 in.) – Depth: 267.5 mm (10.5 in.) –...

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    Specifications Electrical (ac adapter) v Sin-wave input at 50 to 60 Hz v Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz Lithium-ion battery pack v A22p model: – Nominal voltage: 10.8 V dc – Capacity: 5.4 AH v Other models: –...

  • Page 17: Caring For Your Thinkpad Computer

    Caring for your ThinkPad computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer.

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    Register your ThinkPad products with IBM (refer to the Web page: This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables IBM to notify you about possible technical information and upgrades.

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    v Do not modify or tape the latches to keep the display open or closed. v Take care not to turn your computer over while the ac adapter is plugged in. This could break the adapter plug. v Turn off your computer if you are replacing a device in a device bay, or else verify that the device is warm- or hot-swappable.

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    Caring for your ThinkPad computer ® ThinkPad A22 Service and Troubleshooting Guide...

  • Page 21: Chapter 2. Solving Computer Problems

    Errors without messages . Password problems A power switch problem . Keyboard problems TrackPoint problems . Standby or hibernation problems . © Copyright IBM Corp. 2001 . 12 Computer screen problems . . 13 Battery problems . . 13 Hard disk drive problems .

  • Page 22: Diagnosing Problems

    Windows reports that all of the tests in the Quick Test set have been run and that it has found no problems, consider running additional tests. If you are preparing to contact IBM for support, be sure to print the test log so that you can rapidly provide information to the help technician.

  • Page 23: Troubleshooting

    Troubleshooting If you do not find your problem here, refer to access ThinkPad, your on-board help system. Open Access ThinkPad by pressing the ThinkPad button. The following section only describes problems that might prevent you from accessing this help system. Error messages Note: 1.

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    If the computer stops during the test, have the computer serviced. 0220: Monitor type error The monitor type does not match the type specified in CMOS. Run the IBM BIOS Setup Utility to make sure that your monitor type matches the type specified in the utility.

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    The hard disk drive is correctly installed. v A startable diskette is in the diskette drive If you still see the same error message, check the boot sequence, using IBM BIOS Setup Utility. Fan error The cooling fan is failing. Have the computer serviced.

  • Page 26: Errors Without Messages

    Frame Base Address. and save this file. CardBus Configuration Press F1 to go to the IBM BIOS Setup Utility. Press F9 and then Enter to Error—Device Disabled load the default setting. Press F10 and then Enter to restart the system.

  • Page 27: Password Problems

    IBM reseller or marketing representative to have the password canceled. If you forgot your hard disk password, IBM will not reset your password or recover data from the hard disk. You must take your computer to an IBM reseller or an IBM marketing representative to have the hard disk drive replaced.

  • Page 28: Keyboard Problems

    Solving computer problems Keyboard problems Problem: The cursor does not move after the computer returns from one of the power management modes. Solution: Make sure you followed the instructions correctly when you installed Windows with the Advanced Power Management (APM) option. Problem: All or some keys on the keyboard do not work.

  • Page 29: Trackpoint Problems

    Try using the TrackPoint. If the TrackPoint works, the error might be due to the mouse. ® If your mouse is incompatible with the IBM PS/2 mouse, disable the TrackPoint, using the ThinkPad Configuration Program. Note: For more information, see the manual supplied with the mouse.

  • Page 30: Standby Or Hibernation Problems

    Solving computer problems Solution: Check the mouse driver in Device Manager window, and make sure that the IBM PS/2 TrackPoint driver is installed. Standby or hibernation problems Problem: The computer enters standby mode automatically. Solution: If the processor reaches a temperature that is too high, the computer will automatically enter standby mode to allow the computer to cool and to protect the processor and other internal components.

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    Solving computer problems Problem: When you are using the port replicator, resuming normal operation from hibernation or standby mode takes a long time. Solution: If the Ethernet port is enabled, but the port replicator is not connected to a LAN, resuming operation can take a long time. The computer queries the Ethernet until the timeout timer stops the query.

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    Solving computer problems Problem: Your computer does not enter standby or hibernation mode. Solution: Check if any option has been selected to disable your computer from entering standby or hibernation mode. Problem: The computer does not enter standby mode as set by the timer under Windows 98 or Windows NT.

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    4. Click the Enable hibernation... button. 5. Click the Create Now button. The computer cannot enter hibernation mode if you are using one of the IBM communication PC Cards. To enter hibernation mode, stop the communication program, and then remove the PC Card or disable the PC Card slot, using the Control Panel.

  • Page 34: Computer Screen Problems

    Solving computer problems Computer screen problems Problem: The screen is blank. Solution: Press Fn+Home to make the screen brighter. If you still have the problem persists, do the ″Solution″ in the problem below. Problem: The screen is unreadable or distorted. Solution: Make sure that: v The display device driver is installed correctly.

  • Page 35: Battery Problems

    Solving computer problems Problem: Incorrect characters appear on the screen. Solution: Did you install the operating system or application program correctly? If they are installed and configured correctly, have the computer serviced. Problem: The screen stays on even after you turn off your computer. Solution: Press and hold the power switch for 4 seconds or over to turn off your computer;...

  • Page 36: Hard Disk Drive Problems

    Problem: The hard disk drive does not work. Solution: In the startup menu in IBM BIOS Setup Utility, make sure that there is no exclamation point ! to the left of the hard disk drive. If there is such a mark, the hard disk drive is disabled.

  • Page 37: Other Problems

    Solution: Refer to the Startup menu of the IBM BIOS Setup Utility. Make sure that the startup sequence in the IBM BIOS Setup Utility is set so that the computer starts from the device you want. Make sure that the device from which the computer starts is enabled by checking there is no ! mark preceding the device name.

  • Page 38: Starting Bios Setup Utility

    2. Remove any diskette from the diskette drive, and then turn off the computer. 3. Turn on the computer; then, while the “ Press F1 for IBM BIOS Setup Utility” message is displayed at the lower-left of the screen, press F1.

  • Page 39: Recover Pre-installed Software

    In case of a hard disk drive failure, or if the Product Recovery program is accidentally deleted or becomes damaged, you can order a Product Recovery CD from IBM. Note: The recovery process might take up to 2 hours. Attention All of the files on the C:\ drive will be lost in the recovery process.

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    3. Save all your files, and turn off your computer. 4. Change the boot sequence as follows: a. Turn on your computer; then while the Press F1 for IBM BIOS Setup Utility message is displayed at the lower left of the screen, press the F1 key to start the BIOS Setup Utility.

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    To create a Recovery Repair diskette The Recovery Repair diskette is used to recover the prompt that is needed to access the Product Recovery program, if the prompt does not appear. Make a Recovery Repair diskette and save it for future use. To make a Recovery Repair diskette: 1.

  • Page 42: Upgrading The Hard Disk Drive

    You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your IBM reseller or IBM marketing representative. Note: Replace the hard disk drive only if you upgrade it or have it repaired.

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    5. Remove the hard disk drive by pulling the cover away from the computer. 6. Detach the cover from the hard disk drive. 7. Attach the cover to a new hard disk drive. 8. Insert the hard disk drive and its cover into the hard disk drive bay; then firmly install them.

  • Page 44: Replacing The Battery

    Replacing the battery Replacing the battery To replace the battery, do as follows: 1. Turn off the computer, or enter hibernation mode. Then disconnect the ac adapter and all cables from the computer. Note: If you are using a PC Card, the computer may not be able to enter hibernation mode.

  • Page 45: Chapter 3. Getting Help And Service From Ibm

    Chapter 3. Getting help and service from IBM Getting help and service . Getting help on the Web . © Copyright IBM Corp. 2001 . 36 Getting help by fax . 36 Calling IBM . . 37 . 37...

  • Page 46: Getting Help And Service

    Getting help and service If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for...

  • Page 47: Getting Help By Fax

    (LANs). You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the recorded instructions, and the requested information will be sent to your fax machine. In the U.S. and Canada, to access the IBM Automated Fax System, call 1-800-426-3395.

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    Hardware and software configuration information for your system Telephone numbers Note: Telephone numbers are subject to change without notice. For the latest list of IBM HelpCenter telephone numbers and hours of operation, visit the Support Web site at

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    01-815 9202 02-482 9202 0120-887-870 298-977 5063 01-800-426-1000 387-5991 020-504 0501 0800-446-149 23 05 32 40 349-0050 21-791 51 47 91-662 4916 08-751 52 27 0848-80 52 52 886-2-2725-9799 01475-555 055 1-800-772-2227 Chapter 3. Getting help and service from IBM...

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    Getting help and service ® ThinkPad A22 Service and Troubleshooting Guide...

  • Page 51: Appendix A. Important Safety Instructions

    First, attach all cables to devices. Attach the signal cables to receptacles. Attach the power cord to an outlet. Turn the device ON. © Copyright IBM Corp. 2001 To Disconnect Turn everything OFF. First, remove the power cord from the outlet.

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    The battery pack contains a small amount of harmful substances. To avoid possible injury: v Replace only with a battery of the type recommended by IBM, or an equivalent. v Keep the battery pack away from fire. v Do not expose it to water or rain.

  • Page 53: Modem Safety Information

    DANGER Follow the instruction below when installing or reconfiguring the Mini PCI option. To avoid shock hazard, disconnect all the cables and the ac adapter when you install the Mini PCI option or open the covers of the system or attached devices. Electrical current from power, telephone, and communication cables in hazardous.

  • Page 54: Laser Compliance Statement

    Do not use the telephone to report a gas leak in the vicinity of the leak. Laser compliance statement The CD-ROM, CD-RW, or DVD-ROM drive, which can be installed in the IBM ThinkPad computer is a laser product. The drive’s classification label (shown below) is on the surface of the drive.

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    DANGER Emits visible and invisible laser radiation when open. Avoid direct eye exposure. Do not stare into the beam or view it directly with optical instruments. Save these instructions. Appendix A. Important safety instructions...

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    ® ThinkPad A22 Service and Troubleshooting Guide...

  • Page 57: Appendix B. Warranty Statement

    1. The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you purchase for your use, and not for resale, from IBM or your reseller. The term ″Machine″ means an IBM machine, its features, conversions, upgrades, elements, or accessories, or any combination of them.

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    If a Machine does not function as warranted during the warranty period, and IBM or your reseller are unable to either 1) make it do so or 2) replace it with one that is at least functionally equivalent, you may return it to your place of purchase and your money will be refunded.

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    Warranty Service To obtain warranty service for a Machine, contact IBM or your reseller. If you do not register your Machine with IBM, you may be required to present proof of purchase. During the warranty period, IBM or your reseller, if approved by IBM to...

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    IBM or your reseller of changes in a Machine’s location. IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM’s possession or 2) in transit in those cases where IBM is responsible for the transportation charges.

  • Page 61: Part 2 - Country-unique Terms

    Governing Law Both you and IBM consent to the application of the laws of the country in which you acquired the Machine to govern, interpret, and enforce all of your and IBM’s rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Agreement, without regard to conflict of law principles.

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    Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974 or other similar legislation, IBM’s liability is limited to the repair or replacement of the goods or the supply of equivalent goods. Where...

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    PEOPLE’S REPUBLIC OF CHINA (PRC) Governing Law: The following replaces this Section: Both you and IBM consent to the application of the laws of the State of New York (except when local law requires otherwise) to govern, interpret, and Appendix B. Warranty Statement...

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    (1) an IBM reseller approved to perform warranty service or (2) from IBM. If you purchase an IBM Machine in a Middle Eastern or African country, you may obtain warranty service for that Machine from the IBM entity within the...

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    THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED: AUSTRIA AND GERMANY The IBM Warranty for Machines: The following replaces the first sentence of the first paragraph of this Section: The warranty for an IBM Machine covers the functionality of the Machine for its normal use and the Machine’s conformity to its Specifications.

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    Section: In such instances, regardless of the basis on which you are entitled to claim damages from IBM, IBM is liable for no more than: (items 1 and 2 unchanged). IRELAND Extent of Warranty: The following is added to this Section:...

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    Applicability of suppliers and resellers (unchanged). The following paragraph is added at the end of this Section: IBM’s entire liability and your sole remedy, whether in contract or in tort, in respect of any default shall be limited to damages.

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    The following item is added to this paragraph: 3. breach of IBM’s obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982.

  • Page 69: Notices

    Consult your local IBM representative for information on the products and services currently available in your area. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any IBM intellectual property right may be used instead.

  • Page 70: Electronic Emission Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. Electronic emission notices Federal Communications Commission (FCC) Statement ThinkPad A22, machine type 2628 or 2629 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.

  • Page 71: Telecommunication Notices

    A declaration of Conformity with the requirements of the Directive has been signed by IBM United Kingdom Limited, PO BOX 30 Spango Valley Greenock Scotland PA160AH. This product satisfies the Class B limits of EN 55022.

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    If they do, you will be given advance notice so as to give you an opportunity to maintain uninterrupted service. 6. If you experience trouble with this built-in modem, contact your IBM Authorized Seller, or the IBM Corporation, 500 Columbus Avenue, Thornwood, NY 10594, 1-800-772-2227, for repair/warranty information.

  • Page 73: Industry Canada Requirements

    Industry Canada requirements Notice The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications networks protective, operational, and safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company.

  • Page 74: Notice For Australia

    Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder aux installations de l’entreprise locale de télécommunication. Le matériel doit également être installé en suivant une méthode acceptée de raccordement. Dans certains cas, les fils intérieurs de l’entreprise utilisés pour un service individuel à...

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    the product by Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply that any product is compatible with all of Telecom’s network services.

  • Page 76: Notice For European Union Countries

    Notice for European Union countries Hereby Ambit declares that this ″J07M041.00″ modem is in conformity with the essential requirements and other relevant provisions of Directive 1999/5/EC. ® ThinkPad A22 Service and Troubleshooting Guide...

  • Page 77: Trademarks

    Trademarks The following terms are trademarks of the IBM Corporation in the United States or other countries or both: Alert on LAN HelpCenter PS/2 ThinkLight Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in the United States and/or other countries.

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    ® ThinkPad A22 Service and Troubleshooting Guide...

  • Page 79: Index

    PC-Doctor for Windows 12 power switch problems 17 problems, troubleshooting 13 recovering software 29 safety instruction 41 standby problems 20 © Copyright IBM Corp. 2001 storage device, upgrading 32 telephone, help by 37 testing with PC-Doctor 12 ThinkPad Assistant iii TrackPoint problems 19...

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    ® ThinkPad A22 Service and Troubleshooting Guide...

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    Part Number: 27P2172...

This manual also for:

Thinkpad a22p, Thinkpad a22m, Thinkpad a22

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