Assured Wireless AW12 Troubleshooting Manual
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Assured Wireless AW12 Troubleshooting Manual

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TROUBLESHOOTING GUIDE
AW12 and AW12-EI
Hardware Troubleshooting Guide
TM

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Summary of Contents for Assured Wireless AW12

  • Page 1 TROUBLESHOOTING GUIDE AW12 and AW12-EI Hardware Troubleshooting Guide...

  • Page 2: Table Of Contents

    Appendix C: AW12 AT Commands for Troubleshooting................9 Troubleshooting Guide Introduction This Troubleshooting Guide applies to AW12 devices. This Guide expects that you or a trusted party has physical access to the AW12. AW12-EI (“Ethernet Injector”) is a companion product for the AW12 which provides an ethernet interface and conditions the vehicle power for use by the AW12.

  • Page 3: Section 1: Troubleshooting The Aw12 Power Input When Ethernet Injector (Aw12-Ei) Is Installed

    When EI output voltage is outside that range, RMA the Ethernet Injector. • ❐For the AW12, verify DC power from the EI at the AW12 M8 barrel connector is nominally 12vDC. When EI output does not appear at the M8 barrel connector, replace the AW12 Power Cable and •...

  • Page 4: Section 2: Troubleshooting Aw12 Boot Up

    If connection is not achieved within 5 minutes, power-cycle the EI. d. Power-cycle up to 3 times if needed. e. Subsequent boot-ups should be much faster. 3. When EI LED is solid green the AW12 is operational, there should be no need for an RMA, and troubleshooting is complete. ❐...

  • Page 5: Section 3: Troubleshooting Lte Network Connections

    GPS antenna. ❐ Confirm that the AW12 is in area with known FirstNet service and the antennas are not shielded or obstructed. NOTE – Although HPUE (PC1) modems provide coverage well beyond standard LTE (PC3) modems, there may be areas where FirstNet service is not available. If there is no FirstNet service, the modem should be moved to an area of known coverage to confirm proper operation.

  • Page 6: Section 4: Troubleshooting Interfaces

    Verify USB cable is in good condition and not damaged or faulty. ❐ AW12 is shipped with a USB 3.0 cable 2 meters long or less, with no USB repeaters. Other USB cables may be used but may operate at lower performance.

  • Page 7: Section 5: Troubleshooting Aw12 Gps

    Verify the EI LED is illuminated, any color, to insure the EI is powered. ❐ Verify the AW12 GNSS SMA antenna port is connected to an active GPS antenna and not one of the AW12 LTE (PRI, B14, or DIV) ports.

  • Page 8: Appendix A: Reset An Aw12 Or Ethernet Injector To Factory Default Settings

    MODEM “AT” COMMAND PROCEDURES. IMPROPER AT COMMANDS CAN MAKE AW12 UNUSABLE. AT commands are used to configure and control the operation of an AW12 modem. They are called AT commands because the characters AT must precede each command to get the ATtention of the modem.

  • Page 9: Appendix B: Ethernet Injector Led Legend

    No USB Blinking red after bootup when there is no data connection connection via the USB cable between the EI and the AW12 Connecting Green blink Blinking green while connecting to the cellular network Connected...

  • Page 10: Appendix C: Aw12 At Commands For Troubleshooting

    QMI mode after boot, therefore moving a modem between the EI and Windows host requires modem reconfiguration. Note: Windows 10 is the only Windows OS supported. The Windows 10 device driver for the AW12 can be found on the Assured Wireless website (www.assured-wireless.com/support) Configure device for MBIM (for Windows PC) AT+QCFG=”usbnet”,2...

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